TelcoNews Australia - Telecommunications news for ICT decision-makers
Australia

Conversational AI Stories - Page 15

Australian Stories

Conversational AI stories

Global Stories

Conversational AI stories

OpenAI turns ChatGPT into platform with app directory
Data Protection

OpenAI turns ChatGPT into platform with app directory

OpenAI is turning ChatGPT into a software platform, opening a built‑in app directory where users can discover and install third‑party tools.

By Sean Mitchell • 5 min read • Sat, 20th Dec 2025
Finance firms prioritise AI but struggle to scale it
DevOps

Finance firms prioritise AI but struggle to scale it

Finance leaders hail AI as core to strategy, yet fewer than half have scaled it beyond pilots amid legacy, skills and leadership hurdles.

By Catherine Knowles • 4 min read • Fri, 19th Dec 2025
Replit brings app-building tools directly into ChatGPT
Low code & No code

Replit brings app-building tools directly into ChatGPT

Replit's new ChatGPT integration lets users build, preview and refine live apps directly in the chat window, streamlining software creation.

By Sean Mitchell • 4 min read • Fri, 19th Dec 2025
Zoho debuts unified spend & AI-driven billing tools
Data Protection

Zoho debuts unified spend & AI-driven billing tools

Zoho launches unified spend management and AI-driven billing tools, aiming to give large enterprises tighter control over finances.

By Melania Watson • 5 min read • Thu, 18th Dec 2025
APAC enterprises eye sovereign RAG & hyperscale AI in 2026
Data Protection

APAC enterprises eye sovereign RAG & hyperscale AI in 2026

APAC enterprises plan big 2026 AI spend, pivoting from chatbots to sovereign RAG and hyperscale platforms to meet strict data rules.

By Sean Mitchell • 5 min read • Thu, 18th Dec 2025
ServiceNow buys Moveworks to build AI 'front door'
Digital Transformation

ServiceNow buys Moveworks to build AI 'front door'

ServiceNow buys AI assistant specialist Moveworks to create a single conversational 'front door' into automated workflows across the enterprise.

By Sean Mitchell • 4 min read • Wed, 17th Dec 2025
LG unveils AI-first Signature 'quiet luxury' range at CES
Customer Experience

LG unveils AI-first Signature 'quiet luxury' range at CES

LG is marking a decade of its Signature brand at CES 2026 with AI-first 'quiet luxury' fridges, ovens and design-led appliance ranges.

By Sean Mitchell • 4 min read • Tue, 16th Dec 2025
Zoom launches AI Companion 3.0 with agentic workflows
Unified Communications

Zoom launches AI Companion 3.0 with agentic workflows

Zoom unveils AI Companion 3.0, adding agentic workflows, a browser hub for work orchestration and standalone access from USD $10 a month.

By Sean Mitchell • 6 min read • Tue, 16th Dec 2025
Adobe brings Photoshop, Express & Acrobat into ChatGPT
Data Protection

Adobe brings Photoshop, Express & Acrobat into ChatGPT

Adobe embeds Photoshop, Express and Acrobat inside ChatGPT, giving hundreds of millions free, conversational access to its creative tools.

By Sean Mitchell • 5 min read • Sat, 13th Dec 2025
AI to redefine eCommerce discovery, emotion & subs by 2026
Digital Transformation

AI to redefine eCommerce discovery, emotion & subs by 2026

AI is set to reshape eCommerce by 2026, powering discovery, emotional journeys and flexible subscriptions built on cleaner product data.

By Kaleah Salmon • 5 min read • Fri, 12th Dec 2025
Conversational AI set to reshape legal knowledge work
DevOps

Conversational AI set to reshape legal knowledge work

Conversational AI agents are poised to become lawyers' primary interface to knowledge, automating complex workflows while humans oversee quality.

By Shannon Williams • 4 min read • Fri, 12th Dec 2025
Shippo unveils AI shipping platform for agentic commerce
Customer Experience

Shippo unveils AI shipping platform for agentic commerce

Shippo has launched MCP, an AI-powered platform that lets commerce-focused agents turn natural language shipping requests into live actions.

By Catherine Knowles • 5 min read • Thu, 11th Dec 2025
Amazon boosts S3 Vectors with bigger scale & faster queries
Storage

Amazon boosts S3 Vectors with bigger scale & faster queries

Amazon Web Services launches Amazon S3 Vectors with 40x more scale, faster queries, and up to 90% cost savings for vast AI vector data storage.

By Sean Mitchell • 3 min read • Fri, 5th Dec 2025
AI set to reshape customer trust, transparency & service by 2026
Customer Experience

AI set to reshape customer trust, transparency & service by 2026

By 2026, AI will transform customer service with firms mandated to disclose AI use, boost transparency, and balance trust and security in interactions.

By Melania Watson • 4 min read • Fri, 5th Dec 2025

Stories from Other Regions

Conversational AI stories

Christchurch AI platform Caitlyn shines at AWS re:Invent
Software-as-a-Service

Christchurch AI platform Caitlyn shines at AWS re:Invent

Christchurch-built AI platform Caitlyn stars at AWS re:Invent, showcasing secure, explainable enterprise search for sensitive data.

By Kaleah Salmon • 4 min read • Thu, 18th Dec 2025
Demand Spring & Brandlight partner on AI search visibility
Data Analytics

Demand Spring & Brandlight partner on AI search visibility

The two firms launch a joint AI search visibility service to help B2B brands shape how LLMs describe and surface them as people switch away from search engines.

By Jake MacAndrew • 3 min read • Fri, 12th Dec 2025
Security methods, safety goals: Rethinking AI red teaming
DevOps

Security methods, safety goals: Rethinking AI red teaming

AI red teaming blends security tactics with safety goals to prevent exploits in chatbots, defending users from harm beyond classic cyber threats.

By Milton Leal • 4 min read • Tue, 25th Nov 2025