Chatbots stories - Page 7
GPT-5 set to transform AI with multimodal & inclusive features
Wed, 13th Aug 2025
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digital transformation
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cx
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edge computing
OpenAI's GPT-5, a multimodal AI platform with text, image, audio and video input, aims to boost accessibility and transform customer engagement across industries.
Brands overlook 'identity resolution gap' in AI-driven customer data era - expert warns
Tue, 12th Aug 2025
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cx
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martech
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personalisation
Most brands invest in customer data unification yet overlook identity resolution, crucial for personalised AI strategies and effective retail media use.
Retailers face data hurdles as just 11% ready for full-scale AI
Thu, 7th Aug 2025
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data analytics
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cx
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martech
Just 11% of retailers are ready to fully scale AI tools, with data challenges limiting wider adoption despite 45% using AI weekly, says Amperity report.
Exclusive: How Glu.ai blends brand safety with AI-driven commerce
Fri, 1st Aug 2025
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encryption
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genai
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data privacy
Glu.ai pioneers ethical AI in conversational commerce, blending brand integrity with scalable, user-trusted automation for seamless marketing experiences.
Manhattan Active Omni adds advanced AI to boost retail services
Thu, 3rd Jul 2025
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uc
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cx
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martech
Manhattan Associates enhances its Active Omni platform with AI to speed up customer service and support Tap to Pay via iPhone in stores across retail settings.
Agentic AI drives retail shift from legacy systems to smart commerce
Thu, 3rd Jul 2025
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devops
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ecm
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cx
Retailers are adopting agentic AI to overcome outdated systems, enabling smarter, faster eCommerce that meets modern consumer demands for personalised digital experiences.
Australian survey reveals risky passwords & distrust of AI
Thu, 26th Jun 2025
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phishing
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martech
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advanced persistent threat protection
A survey of 1,000 Australians reveals risky password reuse and widespread distrust of AI agents in digital experiences, raising cyber security concerns.
Over 40% of agentic AI projects set for cancellation by 2027
Wed, 25th Jun 2025
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digital transformation
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rpa
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risk & compliance
Over 40% of agentic AI projects are predicted to be cancelled by 2027 due to costs, unclear value, and risk issues, finds Gartner research.
AI agents are more than just a tech trend, but we must balance innovation with responsibility
Mon, 23rd Jun 2025
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digital transformation
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smart home
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data privacy
Nvidia's CEO calls AI agents a multi-trillion-dollar opportunity, highlighting their potential to transform tech with autonomy and emotional intelligence.
Exclusive: UiPath's Feiran Hao explains why humans still have the final say in agentic AI
Mon, 23rd Jun 2025
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digital transformation
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rpa
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supply chain
UiPath's Feiran Hao reveals why businesses let AI recommend but reserve final decisions for humans, as agentic AI tools still evolve in automation.
AI model boosts road safety & legal awareness for Australians
Wed, 18th Jun 2025
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cx
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martech
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ai
Right2Drive has launched an AI-driven tool to boost Australian drivers' awareness of road safety laws, accident claims, and legal rights for improved safety and understanding.
KPMG unveils AI platform Workbench in multi-billion dollar move
Wed, 18th Jun 2025
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digital transformation
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hcm
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genai
KPMG has launched Workbench, an AI platform powered by Microsoft Azure, aiming to transform client services with multi-agent intelligence and secure data control.
Experts reveal how AI Agents impact retail, shopping and customer loyalty
Mon, 16th Jun 2025
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cx
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martech
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personalisation
AI agents will transform retail loyalty by acting as personal concierges, optimising offers, and demanding trust and transparency in shopping experiences.
Cisco surpasses AI order target, unveils new data centre tools
Wed, 11th Jun 2025
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firewalls
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network security
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iaas
Cisco exceeded USD $1 billion in AI infrastructure orders for hyperscale data centres a quarter early, unveiling new tools to boost AI-ready enterprise networks.
Pegasystems unveils fabric to unify enterprise AI automation
Tue, 3rd Jun 2025
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digital transformation
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rpa
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ai
Pegasystems launches Pega Agentic Process Fabric to unify AI agents and automate customer journeys seamlessly across enterprises by 2025 Q3.
Agentic AI must enhance human connections, Qualtrics chief urges
Thu, 29th May 2025
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crm
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digital transformation
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cx
Qualtrics president Brad Anderson urges firms to harness agentic AI to enhance genuine human connections in customer and employee experiences or risk falling behind.
The AI tipping point: How contact centres in ANZ are reinventing CX
Tue, 27th May 2025
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data analytics
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digital transformation
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cx
AI is transforming contact centres in Australia and New Zealand, with 98% adopting it, but human skills and trust remain crucial for success.
Looking ahead: The future of AI-driven workflows
Fri, 23rd May 2025
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digital transformation
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cx
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martech
AI is set to revolutionise business workflows, with chatbots enhancing automation, collaboration, and compliance, making AI accessible to all firms.
Red Hat launches Advanced Developer Suite with focus on AI
Wed, 21st May 2025
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hybrid cloud
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application security
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devsecops
Red Hat launches Advanced Developer Suite on OpenShift, enhancing developer productivity, AI integration, and application security with new tools and templates.
Building trust with conversational AI: How to avoid common pitfalls
Thu, 15th May 2025
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digital transformation
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cx
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martech
Businesses must build trust in conversational AI by setting clear goals, ensuring transparency, reducing bias, and continuously improving customer interactions.