Barry Cooper stories
Barry Cooper is an accomplished author who primarily writes about advancements and developments in the technology sector, focusing extensively on customer experience (CX) solutions and artificial intelligence (AI) application in business processes. His work often highlights the significant contributions of the software provider NICE to these fields, covering a range of topics from AI ethics and innovations in CX technologies to recognition of NICE by industry leaders through various accolades.
Cooper's interests seemingly revolve around how AI and technology are reshaping customer service and operations in businesses. He provides in-depth analysis and coverage of new products and strategic alliances, such as NICE's collaborations, AI-powered tools, and the integration of AI in customer interaction platforms. His coverage extends to how these technologies are ethically aligned, customer-focused, and designed to enhance both the employee experience and customer service outcomes. Through his writings, Cooper showcases a keen insight into technological impacts on commercial landscapes, emphasizing continuous innovation and leadership in customer journey analytics.
NICE named leader in IDC MarketScape for CXone Mpower launch
Last month
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NICE has been named a Leader in IDC MarketScape's 2024 Contact Center as a Service report, boosted by its new AI-powered CXone Mpower system.
NICE's 2024 happiness index links AI to customer satisfaction
Last month
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NICE’s 2024 International Happiness Index highlights a 78% consumer endorsement for AI in customer service to boost satisfaction and loyalty, urging businesses to adapt.
NICE unveils advanced WFM solutions for digital integration
Fri, 31st May 2024
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NICE has launched new workforce management tools aimed at integrating digital front and back-office tasks, enhancing efficiencies and bottom-line results.
NICE launches next-gen AI tool Enlighten Copilot for CX leaders
Thu, 28th Mar 2024
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NICE's next-gen Enlighten Copilot AI technology, geared toward CX decision-makers and supervisors, promises to enhance customer interactions with real-time data analysis, amidst the rise of AI usage in the workplace.
NICE named Technology Leader by QKS for Customer Journey Analytics
Thu, 7th Dec 2023
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Software provider NICE earned the title of Technology Leader in the 2023 SPARK Matrix for Customer Journey Analytics by QKS.
NICE CXone Summer 2023 release to deliver CX at scale
Mon, 25th Sep 2023
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NICE has announced the CXone Summer 2023 release, unlocking new levels of openness and flexibility to deliver customer experience at scale.
NICE named market leader for CX Analytics solution
Thu, 21st Sep 2023
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NICE has been recognised as the overall leader by Quadrant Knowledge Solutions in the 2023 SPARK Matrix for Speech Analytics report.
NICE launches next big leap of CX platform Enlighten
Wed, 7th Jun 2023
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NICE introduces three new AI solutions, combining generative AI tech and CX data to improve customer service engagement and operational excellence.
NICE comes out on top of QKS's workforce engagement management report
Thu, 4th May 2023
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NICE has announced that it has been recognised as the Technology Leader in the Quadrant Knowledge Solutions 2022 SPARK Matrix: WEM report.
Gartner names NICE Customers Choice in 2023 Peer Insights
Thu, 20th Apr 2023
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Gartner has named NICE a Customers Choice in the 2023 Peer Insights Voice of the Customer for Contact Centre as a Service.
NICE announces the spring 2023 release of AI-powered CXone
Tue, 4th Apr 2023
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NICE delivers AI-powered CX to accelerate smart self-service adoption while improving employee engagement and efficiency with the new release of CXone.
Forrester names NICE Contact Centre as a Service Leader
Wed, 29th Mar 2023
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Forrester has named NICE a Leader in Contact Centre as a Service (CCaaS) in a new report for the first quarter of 2023.
Latest NICE offering using OpenAI for customer experience
Tue, 28th Mar 2023
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NICE launches Enlighten Actions, an AI offering that enables businesses to create smart and humanised customer experiences.
NICE named leader in Quadrant Knowledge’s 2022 CCaaS report
Fri, 24th Feb 2023
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NICE CXone is once again positioned highest for customer impact for technology excellence in Quadrant Knowledge Solutions’ assessment of CCaaS solutions.
NICE named a leader in Quadrant Knowledge’s 2022 CJA report
Wed, 22nd Feb 2023
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NICE was named the technology leader in the Quadrant Knowledge Solutions 2022 SPARK Matrix for Customer Journey Analytics (CJA) report.
Frost & Sullivan ranks NICE highly on 2022 VoC report
Wed, 8th Feb 2023
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Frost & Sullivan has given NICE top placement in its Frost Radar Voice of Customer report for 2022 for its growth and innovation.
NICE and Cognizant partner up on CX transformation initiative
Thu, 2nd Feb 2023
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NICE and Cognizant have announced the launch of a global strategic go-to-market partnership to accelerate customer experience transformation.
NICE launches a conversational CX with ChatGPT-enabled CXone
Wed, 1st Feb 2023
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Integrating CXone Expert and OpenAI's generative modelling enables consumers to resolve issues with human-friendly automated self-service.
NICE recognised in new cloud-based contact centre report
Fri, 20th Jan 2023
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contact centre
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cloud services
DMG Consulting has recognised NICE in its Worldwide Cloud-Based Contact Infrastructure Market Share Report as a market share leader.
NICE launches ElevateAI, an AI as a Service (AIaaS)
Fri, 16th Dec 2022
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ElevateAI will provide on-demand access to NICE's unrivalled CX data and AI via developer-friendly APIs, to improve customer interactions.