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Virtus Health to implement global RingCentral communication platform
Thu, 22nd Feb 2024

Virtus Health, a top provider of assisted reproductive services worldwide, is set to roll out an integrated RingCentral Unified Communications as a Service (UCaaS) and Contact Centre as a Service (CCaaS) platform to its 62 sites across the globe. The transformation will be carried out over a period of five years and will include the provision of devices and the rendering of project services.

The UCaaS and CCaaS solutions will be deployed across Virtus Health's global Software-Defined Wide Area Network (SD-WAN). Integrating this with Salesforce will enable calls to be directed to suitable clinics and teams while providing easy access to patient information. This will enhance Virtus Health's ability to personalise the patient experience. The exact value of the contract has not been disclosed.

The RingCentral platform offers Virtus Health a secure and integrated UCaaS and CCaaS platform, promising to assist in the provision of personalised patient care that aligns with individual circumstances and needs. With the platform's rollout, the Australian healthcare provider anticipates significant annual savings in business communication costs. The platform will standardise and amalgamate Virtus' telecommunication and contact centre functionality, providing an efficient management system for call flows and queues. The system will ensure visibility and reporting of all calls and voice traffic across the organisation.

Shaun Thurling, Head of Information Technology at Virtus Health, stated, "Reproductive healthcare, especially IVF, is a personal journey, so patient experience is our most important outcome. RingCentral was the best fit to support our key patient care goals, providing the ideal solution for a seamless interconnection between our centralised contact centre and decentralised clinical environment."

"The recent success of our UK deployment has proven that and given us valuable insights to assist in the global deployment over the next four months. We look forward to the additional functionality and patient care capabilities we will gain through the initial rollout, as well as further innovations and integrations to be delivered by RingCentral over our five-year partnership."

John Poli, Industry Principal, Healthcare at RingCentral, commented, "This project with Virtus Health is a perfect illustration as to why RingCentral's integrated UCaaS and CCaaS solutions are ideal for the healthcare sector. RingCentral has established a highly available platform with the level of security and data privacy that is meeting the needs of healthcare providers in Australia and around the world. I look forward to seeing Virtus Health become the industry benchmark in using communications technologies to support personalised patient care."

Peter Hughes, Area Vice President at RingCentral, expressed his enthusiasm about the partnership: "It is fantastic to support a leader in reproductive healthcare services in deploying and managing a global communications platform from here in Australia. It not only increases Virtus Health's ability to compete and continue to grow internationally; it also ensures that the high standards of patient care and customer experience can be delivered consistently around the world."

RingCentral is a leading provider of AI-first global enterprise cloud communications, video, webinars, hybrid events, and contact centre solutions. Through their partnership with Virtus Health, they seek to highlight the importance of integrated communication solutions for the healthcare sector, focusing on the key element of patient care.