RingCentral leads 2024 Gartner Magic Quadrant for UCaaS
RingCentral has been recognised as a Leader in the 2024 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS) for the tenth consecutive year.
The latest Gartner report evaluates and positions technology providers based on their completeness of vision and ability to execute. For a decade, RingCentral has maintained its place in the Leaders quadrant, showcasing its sustained performance in the UCaaS market.
Kira Makagon, Chief Innovation Officer & CMO at RingCentral, reflected on the company's recognition: "The enterprise communications landscape is undergoing a seismic shift, driven by groundbreaking AI innovations that are redefining capabilities across industries and roles, from healthcare to retail to customer service operations and everyday employee tasks."
"At RingCentral, we're not just improving productivity and efficiency; we're helping businesses gain more insights to drive better customer outcomes like never before. We are truly proud to be recognised once again by Gartner as a Leader in this year's Magic Quadrant for UCaaS report. As a pioneer in this industry, we feel this recognition is the result of RingCentral's commitment to trust and unmatched reliability, rapid pace of innovation, and strategic partnerships that bring tangible business value to customers."
The company serves over 400,000 organisations and supports over seven million end-users globally. It highlights integrating artificial intelligence (AI) across its communication and contact centre capabilities, aiming to enhance productivity and operational efficiency.
RingCentral has experienced significant momentum with its AI-focused contact centre solution, RingCX, which reflects the growing demand for deeply integrated UCaaS and CCaaS solutions among organisations seeking to enhance employee and customer experiences.
Moreover, RingCentral has developed strategic partnerships, including collaborations with large global service providers and established organisations such as Avaya, which allow for the scalable and effective deployment of its solutions.
Additionally, the 2024 Gartner Critical Capabilities for UCaaS report ranks RingCentral first in three usage categories: Telephony-Centric/Heavy Organisations, UC with Integrated Contact Centre, and Midsize Enterprises.
This recognition underlines RingCentral's capabilities in delivering solutions that meet the needs of various organisational structures and industry demands, showing its versatility and comprehensive approach to unified communications.
