Voice stories
![Story image](../../../../../uploads/story/2024/07/19/preview_techday_1903d78134c4e7dcab0a.webp)
Sinch named leader in Gartner Magic Quadrant for CPaaS
Last week
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cloud services
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email
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gartner
Sinch has been named a Leader in the 2024 Gartner Magic Quadrant for CPaaS, marking the second consecutive year of this recognition, based on its vision and execution abilities.
![Story image](../../../../../uploads/story/2024/06/27/preview_techday_02270301ab361d935718.webp)
Tollring extends partnership with Dstny in new three-year deal
Last month
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data analytics
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digital entertainment
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risk & compliance
Dstny renews its partnership with Tollring through a new three-year contract, introducing Tollring's latest call recording solution to its European service providers.
![Story image](../../../../../uploads/story/2024/06/11/preview_techday_3d158175b2157b33cb44.webp)
Swoop sells Voicehub to Pivotel for AU$9 million in strategic decision
Last month
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telco
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voice
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customers
Swoop Holdings sells its wholesale voice business, Voicehub, to Pivotel for AUD $9 million, refocusing on core markets post-strategic review.
![Story image](../../../../../uploads/story/2024/05/24/preview_img-rbFsLjykEHQDGJk8ui3VAFw2.webp)
One New Zealand secures Best in Test mobile network title again
Fri, 24th May 2024
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spacetech
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5g & beyond
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wireless networks
One New Zealand has clinched the Best in Test mobile network award for 2024, marking its third consecutive win, highlighting top performance in voice, data, and reliability categories.
![Story image](../../../../../uploads/story/2024/05/21/preview_Roger_Grimes_High_Resolution_78_.webp)
The problem with biometrics and the key things to consider
Tue, 21st May 2024
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devops
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surveillance
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biometrics
Biometrics promise secure authentication, but they aren't foolproof. Issues with accuracy, hacking, theft, privacy, and bias complicate their efficacy.
![Story image](../../../../../uploads/story/2024/04/25/preview_img-Gt6ZyWEAr4xcgCnJLurYl6PY.webp)
New ITW Global Leaders Forum code targets international voice fraud
Thu, 25th Apr 2024
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voice
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fraud
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telco
The ITW Global Leaders Forum and i3Forum have updated their industry-based code to combat International Revenue Share Fraud within the international voice market, targeting the use of premium rate numbers.
![Story image](../../../../../uploads/story/2024/04/09/preview_img-1vfXziCq3R9W9d5lFyTld7y2.webp)
Aire Networks boosts single-fibre infrastructure with Infinera's ICE-X solution
Tue, 9th Apr 2024
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network infrastructure
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cto
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telco
Aire Networks plans to boost its single-fibre network infrastructure across Spain and Portugal through Infinera's ICE-X solution. The upgrade aims to meet surging customer bandwidth needs.
![Story image](../../../../../uploads/story/2024/03/21/preview_martyn_riddle_2021-1.webp)
Three reasons contact centres are embracing Open CcaaS
Thu, 21st Mar 2024
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uc
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crm
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cx
With exceptional CX now the norm, businesses are increasingly adopting Open CCaaS due to its focus on digital channels, support for AI innovation, and preference for best-of-breed applications.
![Story image](../../../../../uploads/story/2024/03/05/preview_Corero_Alfonso-Tanya__1_.webp)
IWD 2024: Have we over-rotated on the idea of “Women-Only”?
Fri, 8th Mar 2024
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esg
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dei
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iwd
On International Women's Day 2024, we delve into the potential pitfalls of Women-Only panels and the unintended marginalisation they may be causing.
![Story image](../../../../../uploads/story/2024/03/05/preview_Kaila_Kam_IT_By_Design.webp)
IWD 2024: Who defines you as a woman
Thu, 7th Mar 2024
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cx
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martech
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leadership
On International Women's Day 2024, a veteran female leader in tech argues that a woman's identity is self-defined, despite persistent prejudice in male-dominated industries.
![Story image](../../../../../uploads/story/2024/03/07/preview_image.webp)
IWD 2024: Pushing through the uncomfortable to empower your teams
Thu, 7th Mar 2024
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esg
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support
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workplace
On International Women's Day 2024, women strive for equality in STEM fields, overcoming difficulties, and advocating for their teams, with data indicating a growing desire for career progression.
![Story image](../../../../../uploads/story/2024/03/06/preview_img-MfViBfg7qgL4fpnyw9C8vx0J.webp)
Access4 & efex solidify partnership with unified communications suite
Wed, 6th Mar 2024
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cx
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uc
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martech
Access4 partners with IT provider efex to supply voice functionality for efex's newly expanded cloud-based B2B communication suite, efex Comms, bolstering its digital service offerings.
![Story image](../../../../../uploads/story/2024/03/06/preview_img-agow4AyL3sRdsE8zyeJLA7k2.webp)
Swoop Holdings reports robust growth in mid-year results
Wed, 6th Mar 2024
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voice
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nbn
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telco
Swoop Holdings reports a 17% year-on-year revenue increase in half-year results, attributing this robust growth to successful acquisitions and a subscriber increase to over 160,000.
![Story image](../../../../../uploads/story/2024/02/27/preview_img-t4jaSM1OMsjmuCLJHm73ECXK.webp)
Superloop to provide network infrastructure for Investa properties
Tue, 27th Feb 2024
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network infrastructure
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voice
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telco
Telecoms company Superloop partners with Investa to exclusively provide network infrastructure for over 1,100 future build-to-rent properties across two sites in Victoria, Australia.
![Story image](../../../../../uploads/story/2024/02/09/preview_img-ubYQtIhPxv0w1SlQHWO0IakY.webp)
Redefining profit strategies in Australia: The impact of voice technology
Tue, 27th Feb 2024
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cx
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martech
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voice
Implementing systems that analyse and extract customer insights presents an invaluable opportunity to capitalise on an existing asset.
![Story image](../../../../../uploads/story/2024/02/09/preview_img-Kzyf6klrUSPnjya7suC1JXwU.webp)
How Australian businesses can transform customer interaction
Tue, 20th Feb 2024
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cx
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martech
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customer service
Enhancing digital interaction, including live chat and advanced voice solutions, can bolster customer loyalty and operational efficiency for Australian businesses.
![Story image](../../../../../uploads/story/2024/02/09/preview_img-Ji5SCeLqkveRydEyFw1mqoGC.webp)
Call data: Australian businesses’ overlooked tool for superior CX
Thu, 15th Feb 2024
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cx
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martech
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voice
Often neglected, call data provides Australian businesses with crucial insights for refining their customer experience, with potential benefits like valuable competitive intelligence.
![Story image](../../../../../uploads/story/2024/02/06/preview_img-3at5lTdInXpkjnJtmgUSe2gx.webp)
Cirrus Logic joins Intel & Microsoft in immersive audio laptop venture
Wed, 7th Feb 2024
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cleantech
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intel
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sustainability
Cirrus Logic, Intel and Microsoft collaborate on a new PC reference design with features to optimise immersive audio.
![Story image](../../../../../uploads/story/2024/01/31/preview_img-C8NLKTrnysm3mgMeNn6UepA5.webp)
Access4 celebrates gaining four critical ISO certifications
Wed, 31st Jan 2024
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risk & compliance
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cleantech
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access4
Access4, a leading UCaaS provider, achieves four key ISO certifications underpinning its commitment to innovation, sustainability, data security and quality management in all operations.
![Story image](../../../../../uploads/story/2024/01/30/preview_img-bnsn3ZarmF7pEzictSYfmNn8.webp)
Twilio honours AI startups pushing innovation in customer engagement
Tue, 30th Jan 2024
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data analytics
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cx
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martech
Twilio honoured innovative startups utilising Generative AI and Twilio's suites to enhance digital communication for customer experiences in its AI Startup Searchlight awards.