Australian Stories

Riding the frictionless wave with cloud-based apps – Talend

The term has been co-opted in recent years to describe the phenomenon of commercial processes which appear to work smoothly and effortlessly.

By Steve Singer • 4 min read • Mon, 8th Jul 2019

Global Stories

Customer Relationship Management

Agile and innovative teams are key to outstanding customer experiences

Businesses that thrived during the pandemic had one thing in common: excellent customer experiences. Here are three ways to enable better customer experiences.

By Staff Writer • 4 min read • Wed, 16th Dec 2020

Virtualisation

How UX monitoring can transform remote access technologies

Making UX central to the monitoring strategy is key to the success of digital workspace initiatives — a success which many businesses hinge on.

By Nick Forrester • 7 min read • Mon, 7th Dec 2020

Data Analytics

Contentsquare expands ANZ presence with new offices in Melbourne and Sydney

Contentsquare has stated its plans to extend growth in the APAC region with the launch of four offices in Melbourne, Sydney, Tokyo and Singapore.

By Catherine Knowles • 3 min read • Wed, 21st Oct 2020

Customer Relationship Management

Competing in the digital era: delivering better services with SD-WAN

Fast and reliable internet connectivity is crucial for businesses in the digital era. SD-WAN can help improve customer experience and competitiveness.

By Tony Hudson • 3 min read • Tue, 29th Sep 2020

Customer Relationship Management

Video: 10 Minute IT Jams - Who is Enlighten Designs?

Enlighten Designs CEO Damon Kelly discusses the company's business journey and vision for the future of web design in TechDay interview. #webdesign.

By Nick Forrester • 6 min read • Fri, 25th Sep 2020

Customer Relationship Management

Why UX is a critical part of technology success for SMBs

In the digital age, SMBs must fine-tune UX to meet rising customer expectations for seamless, personalized interactions.

By Shane Blandford • 2 min read • Fri, 6th Dec 2019

Branding

Qualtrics extends BrandXM to enable better business-customer relationships

Qualtrics enhances BrandXM with social media integration and secure data-sharing to help businesses improve customer relationships and brand experiences.

By Catherine Knowles • 2 min read • Thu, 7th Nov 2019

Unified Communications

Gartner's nine UX trends for 2020

These digital experience trends fall within two broad categories – how digital technology is experienced and how digital experiences will be built.

By Ben Moore • 5 min read • Wed, 30th Oct 2019

Digital Entertainment

Shutterstock launches new service for video makers around the world

Shutterstock launches Shutterstock Elements, offering over 3,000 cinema-grade video effects to enhance projects for both professionals and amateurs globally.

By Catherine Knowles • 2 min read • Wed, 24th Jul 2019

Wireless Networks

Q&A: Aruba optimises UX through network monitoring

Aruba optimises user experience with its User Experience Insight (UXI), helping Presbyterian Ladies College in Melbourne ensure robust network performance.

By Staff Writer • 4 min read • Tue, 2nd Jul 2019

Avaya

Security risks of neglecting the workforce experience – Avaya

Government departments and enterprises are wasting millions of dollars every year on cybersecurity because they fail to also invest in the user experience.

By Doug Richards • 3 min read • Fri, 28th Jun 2019

Customer Relationship Management

Qualtrics grows market share in APJ

Qualtrics reaches milestone of 1,000 customers in Asia Pacific and Japan, solidifying its position in the region.

By Staff Writer • 3 min read • Wed, 12th Jun 2019

Unified Communications

Invest in enterprise software UX & watch your people grow

In today's digital era, we're seeing a big change of focus from UI to modern user experiences (UX) such as conversational UX and purpose-built UX.

By Chris Tithof • 3 min read • Mon, 15th Oct 2018

Customer Relationship Management

How online retail businesses need to bundle security into customer experience

eCommerce sites, in particular, are increasingly targeted by hackers due to the sensitive payment card information.

By Shahnawaz Backer • 4 min read • Mon, 8th Oct 2018

Internet of Things

“Tell me why I'm wrong!” - Verykios' (frank) view of the channel

Nick Verykios has been managing director of Arrow ECS ANZ for coming up 15 years. He has insightful and incisive things to say about the channel.

By Ben Moore • 5 min read • Sun, 7th Oct 2018

Network Infrastructure

Exclusive: Aruba APAC CTO talks next steps for the region

Aruba is focusing on connectivity, IoT, and user experience to capitalize on opportunities in the Asia-Pacific region.

By Kai Ping Lew • 6 min read • Wed, 19th Sep 2018

IT Automation

Kaltura launches UX focused video capture solution

Kaltura launches Kaltura Personal Capture, a UX-focused video solution simplifying video creation from the desktop with features like automatic slide detection.

By Ben Moore • 2 min read • Fri, 27th Jul 2018