Unified Communications-as-a-Service (UCaaS) stories

Organisations face rising VPN breaches and slow speeds, prompting a shift to Zero Trust Network Access for safer, faster hybrid work and cloud migration.

RingCentral has launched Customer Journey Analytics for Australian users of its RingCX platform, enhancing visibility across unified communications and contact centres.

Comms Group achieved record March 2025 revenue of $5.0 million, driven by global expansion and major new contract wins across diverse sectors.

Zoom and Mitel have unveiled a new hybrid communication solution that merges Zoom's collaboration features with Mitel's telephony systems, catering to enterprises' evolving needs.

Zoom has unveiled a revamped Team Chat sidebar within its Workplace suite, enhancing user experience with personalised features and AI tools to boost productivity.

8x8 has reported over 60% year-on-year growth in new product sales, attributed to the rising demand for its AI-powered customer experience solutions.

RingCentral has been named a Leader in the 2024 Gartner Magic Quadrant for UCaaS for the tenth consecutive year, showcasing exceptional innovation and reliability.

Meals on Wheels SA upgrades to RingCentral UCaaS, saving 30% in telecom costs while integrating paper-based fax services to accommodate tech-shy volunteers.

Zoom partners with Mitel to offer a hybrid cloud solution, integrating Zoom Workplace and AI with Mitel's platforms, enhancing enterprise collaboration and security.

Access4 acquires Channel UC to bolster cloud communications, expanding its portfolio and partner base. Channel UC execs join Access4 to drive innovation.

Melanoma Institute Australia signs five-year deal with RingCentral to deploy RingEX UCaaS platform across 12 clinics, enhancing communication and patient care.

Zoom pioneers with post-quantum end-to-end encryption, setting a new security standard in video conferencing to protect against future quantum threats.

New research reveals the global unified communications market will soar from USD $48.1B in 2021 to USD $187.6B by 2031, driven by digital transformation and remote work trends.

Access4 has launched its Flex solution for Microsoft Teams, designed to amalgamate advanced and basic user services within one customer tenancy, fostering cost-effectiveness and scalability.

Global Unified Communications as a Service market set for a 10.3% growth over the next five years, with mobile UCaaS services gaining momentum.

Access4 partners with IT provider efex to supply voice functionality for efex's newly expanded cloud-based B2B communication suite, efex Comms, bolstering its digital service offerings.

Virtus Health plans a 5-year global implementation of the integrated RingCentral communication platform across its 62 sites, aiming to enhance patient experience and reduce business communication costs.

Southern Cross Credit Union (SCCU) partners with global cloud communications firm, Vonage, enhancing their customer support system in Australia by employing Vonage Fusion's UCaaS and CCaaS solutions.

Gamma Communications has strategically acquired international SMS and voice services provider, Coolwave Communications, bolstering its global presence and voice services.

Prophecy International partners with SOFTEL Communications to integrate emite analytics with SOFTEL's AI, significantly enhancing CX.