RingCentral stories
![Story image](../../../../../uploads/story/2024/05/19/preview_img-oREVF9jn1baBUUOoaBYz4wkU.webp)
Unified communications market to expand to USD $187.6 billion by 2031
Tue, 21st May 2024
#
uc
#
digital transformation
#
cybersecurity
New research reveals the global unified communications market will soar from USD $48.1B in 2021 to USD $187.6B by 2031, driven by digital transformation and remote work trends.
![Story image](../../../../../uploads/story/2024/05/02/preview_img-1JPwAX0CarFFLZvDKePUPuWm.webp)
RingCentral launches AI-powered contact centre RingCX in Australia
Fri, 3rd May 2024
#
uc
#
martech
#
omnichannel
RingCentral's AI-driven contact centre RingCX sees Australian launch, promising tailored solutions across all business sizes, with a focus on enhanced customer service via omnichannel and integrated capabilities.
![Story image](../../../../../uploads/story/2024/04/02/preview_img-wPWtctdHpsUfqBhXgmwqy9Xw.webp)
Parkerville charity embraces digital transformation with RingCentral platform
Tue, 2nd Apr 2024
#
crm
#
uc
#
digital transformation
Parkerville Children and Youth Care transitions to RingCentral's unified communications-as-a-service platform, marking a significant phase in their digital transformation aimed at replacing all IT infrastructure hardware by 2024.
![Story image](../../../../../uploads/story/2024/03/29/preview_img-H4yWm5rD1s96sSxQ7018m5t1.webp)
RingCentral unveils RingEX, an AI-integrated business phone system
Fri, 29th Mar 2024
#
cx
#
martech
#
hcm
RingCentral introduces RingEX, an innovative business phone system utilising their proprietary RingSense AI tech, aiming to enhance workplace productivity and streamline communications.
![Story image](../../../../../uploads/story/2024/03/14/preview_img-9uyNea8NsLPNyVI4KGY7Shfr.webp)
Optus & RingCentral launch collaborative tool for Australian businesses
Fri, 15th Mar 2024
#
ai
#
optus
#
productivity
Optus partners with AI solution provider RingCentral to launch a cloud-based collaboration platform for Australian businesses, a first-of-its-kind move aiming to foster productivity and flexibility.
![Story image](../../../../../uploads/story/2024/02/22/preview_img-gscl7gaX7UXffEqMl5Jc0xOw.webp)
Virtus Health to implement global RingCentral communication platform
Thu, 22nd Feb 2024
#
uc
#
network infrastructure
#
data analytics
Virtus Health plans a 5-year global implementation of the integrated RingCentral communication platform across its 62 sites, aiming to enhance patient experience and reduce business communication costs.
![Story image](../../../../../uploads/story/2024/02/07/preview_img-OW9Rp1mUvgoAgIwQ0s11jxse.webp)
RingCentral boosts UK healthcare with AI & EHR integrations
Wed, 7th Feb 2024
#
ai
#
healthtech
#
integration
RingCentral's AI enhancements and EHR integrations bolster UK healthcare, driving up staff productivity and patient satisfaction, whilst streamlining patient engagement and workflows.
![Story image](../../../../../uploads/story/2024/01/31/preview_img-M7vT9pyTDBRYqDy9gBB96D61.webp)
Brits prefer pest infestation over poor customer service, study reveals
Wed, 31st Jan 2024
#
uc
#
cx
#
martech
Research by AI specialist RingCentral finds 18% of Brits would rather have a household pest problem than engage with corporate customer service, with poor experiences deterring 65% from repeat business.
![Story image](../../../../../uploads/story/2023/12/08/preview_img-LYxJizrz3Okses1MUSfcXP9W.webp)
RingCentral leads in Gartner's Magic Quadrant for Unified Communications for ninth year
Fri, 8th Dec 2023
#
digital entertainment
#
video
#
productivity
AI-first global enterprise RingCentral tops Gartner's Magic Quadrant for Unified Communications for 9th consecutive year.
![Story image](../../../../../uploads/story/2023/12/07/preview_img-1g8icAyJ9MlAZi5DL3lvBXMh.webp)
Alert anxiety hits workers over constant out-of-hours notifications
Thu, 7th Dec 2023
#
collaboration
#
ringcentral
#
apps
Out-of-hours notifications are causing 'alert anxiety' in UK workers, with the problem especially acute among younger generations.
![Story image](../../../../../uploads/story/2023/12/04/preview_combined.webp)
Access4 names Virtual IT Group as its Diamond++ Partner in Australia
Mon, 4th Dec 2023
#
uc
#
partner programmes
#
voip
UCaaS provider Access4 has crowned Virtual IT Group as its Diamond++ Partner in Australia, following VITG's strategic acquisitions.
![Story image](../../../../../uploads/story/2023/11/28/preview_img-XRZTQQ7C637oqRzuVz291rQN.webp)
RingCentral predicts key corporate trends for Australia in 2024
Tue, 28th Nov 2023
#
data protection
#
risk & compliance
#
data privacy
RingCentral's top execs forecast AI, cybersecurity, corporate governance, privacy, and hybrid working to shape Australia's business scene in 2024.
![Story image](../../../../../uploads/story/2023/11/15/preview_img-9uQunXgSSFOUpgRQKwgQAqUl.webp)
RingCentral launches all-in-one event solution in Australia & New Zealand
Thu, 16th Nov 2023
#
data analytics
#
big data
#
bi
RingCentral debuts its all-in-one event solution, RingCentral Events, in Australia and New Zealand, catering to virtual, onsite, and hybrid events.
![Story image](../../../../../uploads/story/2023/09/28/preview_GettyImages-1553142700.webp)
Significant increase in the number of apps at work
Thu, 28th Sep 2023
#
ai
#
ringcentral
#
applications
This is leading to a rise in stress and anxiety in the workplace and the blurring of work-life boundaries for Australian workers.
![Story image](../../../../../uploads/story/2023/07/06/preview_GettyImages-1400847561.webp)
This call will be recorded for its business insights
Thu, 6th Jul 2023
#
uc
#
ai
#
ringcentral
The speed of artificial intelligence (AI) development - particularly generative AI - has caught most regulators and businesses around the world off guard.
![Story image](../../../../../uploads/story/2023/07/05/preview_GettyImages-1341935559.webp)
RingCentral completes global first, rolls out compliant cloud phone services in India
Wed, 5th Jul 2023
#
uc
#
contact centre
#
telco
RingCentral becomes the first global cloud provider to offer fully compliant cloud phone services in India, following regulatory verifications.
![Story image](../../../../../uploads/story/2023/05/24/preview_GettyImages-1127997676.webp)
Are your communications just good enough or great?
Thu, 25th May 2023
#
uc
#
crm
#
voip
Collaboration solutions may not be good enough for customer communications, but RingCentral for Microsoft Teams is.
![Story image](../../../../../uploads/story/2023/03/28/preview_GettyImages-953782406.webp)
RingCentral: Celebrating Five Great Years in Australia
Tue, 28th Mar 2023
#
uc
#
ai
#
voip
Five years ago in March, we established RingCentral in Australia, and the UCaaS landscape was very different to where we are today.
![Story image](../../../../../uploads/story/2022/09/09/preview_GettyImages-990138802.webp)
RingCentral #1 across all use cases in 2021 Gartner report
Fri, 9th Sep 2022
#
uc
#
cloud services
#
gartner
Gartner ranks RingCentral #1 for all unified communications use cases in the 2021 Critical Capabilities report.
![Story image](../../../../../uploads/story/2022/08/24/preview_GettyImages-1363745804.webp)
Evergreen Shipping Agency rolls out Avaya Cloud Office
Wed, 24th Aug 2022
#
crm
#
uc
#
cx
Evergreen Shipping Agency has achieved record employee engagement and customer service availability through remote work enabled by Avaya technology.