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Retail stories

GammaDX says Australian websites lag on AI agent readiness
Customer Experience

GammaDX says Australian websites lag on AI agent readiness

Only 12 of 50 sites were fully ready, raising the risk Australian organisations lose sales as AI agents take over online tasks.

By Sofiah Nichole Salivio • 3 min read • Today
Samsung unveils Christmas tech range from AUD $499
Storage

Samsung unveils Christmas tech range from AUD $499

Shoppers face a broad spread of premium devices as Samsung targets end-of-year spending, with prices from AUD $499 to AUD $4,499.

By Mara Sugue • 4 min read • Last week
Samsung Australia unveils gaming Christmas edit for 2026
Storage

Samsung Australia unveils gaming Christmas edit for 2026

The line-up spans AUD $499 to AUD $1,899, giving shoppers premium gaming displays and storage options ahead of the Christmas rush.

By Mara Sugue • 3 min read • Last week

Global Stories

Retail stories

Google Cloud launches new security tools for AI agents
Cloud Security

Google Cloud launches new security tools for AI agents

The rollout aims to help companies patch AI-driven systems faster, as Google adds identity, perimeter and detection controls across its cloud security stack.

By Sean Mitchell • 4 min read • Today
Retailers back connected store plans at Logile summit
AI Agents

Retailers back connected store plans at Logile summit

Retailers are pushing to link store planning with daily execution as they look to cut complexity, improve decisions and reduce operational risk.

By Regine Laguilles • 4 min read • Yesterday
Fast Simon launches AI model for Shopify discovery
Customer Experience

Fast Simon launches AI model for Shopify discovery

The new system is meant to help Shopify brands lift conversions and basket sizes by automating product ranking around shopper behaviour and stock levels.

By Karen Joy Bacudo • 3 min read • Today
Oxford & Foley lands Amé, Mecca Coffee & Sony Music
Commercial Property

Oxford & Foley lands Amé, Mecca Coffee & Sony Music

About 90% of the precinct's retail space is now leased or under offer, as Oxford Street gains a stronger day-to-night mix of tenants.

By Mara Sugue • 4 min read • Last week

Stories from Other Regions

Retail stories

UK AI food buys favour unfamiliar brands, Attest finds
Generative AI

UK AI food buys favour unfamiliar brands, Attest finds

AI-assisted food shopping in the UK is weakening brand loyalty, with Attest finding 36% of first-time buys went to unfamiliar names.

By Karen Joy Bacudo • 4 min read • Today
Businesses turn to AI to query live operational data
Software-as-a-Service

Businesses turn to AI to query live operational data

Businesses are increasingly using AI assistants to pull live answers from sales, stock and staffing systems, reducing reliance on static reports.

By Karen Joy Bacudo • 4 min read • Today
Hong Kong retailers face checkout & fraud pressure
Customer Experience

Hong Kong retailers face checkout & fraud pressure

Payment failures are already costing Hong Kong merchants sales, with every retailer surveyed hit by slow or failed transactions ahead of Singles' Day.

By Karen Joy Bacudo • 4 min read • Today
New Zealand grocers widen ranges, boosting shelving demand
Supply Chain

New Zealand grocers widen ranges, boosting shelving demand

Broader product ranges are forcing New Zealand grocers to squeeze more stock into existing sites, lifting demand for shelving and racking.

By Mara Sugue • 5 min read • Today
WHSmith rolls out x-hoppers across more than 300 UK stores
Digital Transformation

WHSmith rolls out x-hoppers across more than 300 UK stores

Pilot results showing up to a 22% sales lift have prompted WHSmith to extend the system to more than 300 UK travel stores.

By Sofiah Nichole Salivio • 3 min read • Last week
Loyalty schemes become key retail draw, study finds
Customer Experience

Loyalty schemes become key retail draw, study finds

A new survey suggests shoppers are increasingly willing to trade personal data for discounts, pushing loyalty programmes to the centre of retail strategy.

By Sofiah Nichole Salivio • 4 min read • 2 days ago
Shoppers prefer AI for research but want humans for issues
Generative AI

Shoppers prefer AI for research but want humans for issues

Confidence drops sharply when AI enters checkout and delivery, with most shoppers still wanting a person to sort late, damaged or wrong orders.

By Karen Joy Bacudo • 4 min read • Last week
UK shoppers shun full-price buys as AI chases deals
Artificial Intelligence

UK shoppers shun full-price buys as AI chases deals

Discounts are becoming the default for many households, with 48% of UK shoppers saying they rarely buy at full price as AI boosts deal-hunting.

By Karen Joy Bacudo • 4 min read • Last week
Facewatch begins free beta test of new retail crime platform
Data sharing

Facewatch begins free beta test of new retail crime platform

Retailers and police will get free access to incident reporting tools as Facewatch Live is trialled across UK stores to tackle repeat theft and organised crime.

By Mara Sugue • 3 min read • Last week
AliExpress extends UK shopping festival to 3 December
Smart Home

AliExpress extends UK shopping festival to 3 December

The longer campaign is designed to win cautious British shoppers as retailers battle for year-end spending amid pressure on household budgets.

By Karen Joy Bacudo • 4 min read • 2 days ago