Real-Time Interaction Management (RTIM) stories

Piwik PRO launches real-time dashboards in its Analytics Suite, offering 10-second data updates for swift insights—key for publishers aiming to boost traffic and engagement.

Live awareness technology is revolutionising smart cities and businesses by enhancing real-time data accuracy. SenSen.ai’s SenDISA platform exemplifies this leap, using advanced Data Fusion for diverse applications.

SAS Customer Intelligence 360 achieves top status in The Forrester Wave: Real-Time Interaction Management, Q1 2024, reinforcing its crucial role in delivering hyper-personalised customer experiences.

NICE's complete, AI-powered cloud contact centre solutions portfolio shines in Frost & Sullivan's analysis of growth and innovation.

Forrester Research has named Pega a Leader among 11 competitors in The Forrester Wave: Core CRM Solutions, Q3 2022 report.

Forrester has recognised Cheetah Digital as a ‘Strong Performer’ in its The Forrester Wave: Email Marketing Service Providers report for Q1 2022.

Hazelcast is an in-memory computing platform that enables organisations to leverage memory resources for data at rest and in motion.

Pega is acquiring Qurious.io, a cloud-based speech analytics company, to enhance its software portfolio and improve customer service.

Received top scores in 2/3 high-level categories – current offering and strategy – as well as the highest score possible in 25 of 30 criteria.

Pegasystems has been recognized as a Leader in the Gartner Magic Quadrant for CRM Customer Engagement Center for the 10th year in a row.

Forrester analysed the 12 most significant RTIM providers against 33 key criteria and gave Pega top scores in current offering and strategy categories.

Teradata Marketing Applications has been named a leader in Real-Time Interaction Management by research firm Forrester.