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Productivity Stories - Page 84

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Productivity stories

8x8 launches Engage globally to extend customer CX
Unified Communications

8x8 launches Engage globally to extend customer CX

8x8 rolls out Engage globally, arming frontline and specialist teams with contact centre-grade tools to unify customer experience.

By Shannon Williams • 4 min read • Fri, 13th Mar 2026
Finastra adds real-time AI fraud checks to payments
Software-as-a-Service

Finastra adds real-time AI fraud checks to payments

Finastra is embedding FraudAverse's AI-driven fraud checks into its Financial Messaging platform to secure real-time global and instant payments.

By Karen Joy Bacudo • 3 min read • Fri, 13th Mar 2026
Decidr, ICON partner on SAP AI to automate Procure-to-Pay
Digital Transformation

Decidr, ICON partner on SAP AI to automate Procure-to-Pay

Decidr and ICON team up to bring AI-driven Procure-to-Pay automation to SAP users across Asia-Pacific, targeting high-volume finance tasks.

By Sean Mitchell • 4 min read • Fri, 13th Mar 2026
Alchelyst merger creates unified private markets platform
Digital Transformation

Alchelyst merger creates unified private markets platform

Alchelyst merges with Lyra Client Solutions to form a unified tech-enabled private markets servicing platform led by founder Joan Kehoe.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 13th Mar 2026
AI reshapes ANZ jobs as staff turn to shadow tools
Data Analytics

AI reshapes ANZ jobs as staff turn to shadow tools

AI is reshaping ANZ jobs as firms hire and cut roles, while 67% of staff quietly turn to unapproved generative tools to get work done.

By Joseph Gabriel Lagonsin • 5 min read • Fri, 13th Mar 2026
IAG New Zealand shifts core claims platform to cloud
Disaster Recovery

IAG New Zealand shifts core claims platform to cloud

IAG New Zealand has moved its core Guidewire ClaimCentre system to Guidewire Cloud, aiming to boost claims resilience, scale and updates.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 13th Mar 2026
Sinch unveils Voice Relay to power AI-driven calls
Unified Communications

Sinch unveils Voice Relay to power AI-driven calls

Sinch launches Voice Relay, linking text-based AI agents to live calls to streamline customer support on its expanded global voice network.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 13th Mar 2026
ConnectWise unit maps IT pay trends, automation push
Digital Transformation

ConnectWise unit maps IT pay trends, automation push

Service Leadership's 2026 IT pay report links eased wage inflation and new 'Digital Worker' automation metrics to profitability for providers.

By Shannon Williams • 4 min read • Fri, 13th Mar 2026
monday.com gives AI agents full user status on platform
Software-as-a-Service

monday.com gives AI agents full user status on platform

monday.com now lets AI agents sign up and work as full platform users, with direct workspace access, shared governance and unified pricing.

By Catherine Knowles • 4 min read • Thu, 12th Mar 2026
AI productivity gains erased by document verification
Data Protection

AI productivity gains erased by document verification

AI tools leave office workers no faster overall, as time spent double-checking documents cancels out most of the promised productivity gains.

By Shannon Williams • 4 min read • Thu, 12th Mar 2026
Luminance opens AI contract tool with clearer reasoning
DevOps

Luminance opens AI contract tool with clearer reasoning

Luminance opens its Autonomous Negotiation AI to non-lawyers, adding detailed reasoning and history for fully automated contract decisions.

By Sean Mitchell • 3 min read • Thu, 12th Mar 2026
Entrepreneurs turn to AI for efficiency, not new markets
Robotics

Entrepreneurs turn to AI for efficiency, not new markets

Entrepreneurs increasingly see AI as a tool for efficiency and cost-cutting, not a springboard to new markets or sustainability goals.

By Sean Mitchell • 5 min read • Thu, 12th Mar 2026
Zendesk to acquire Forethought in agentic AI expansion
Digital Transformation

Zendesk to acquire Forethought in agentic AI expansion

Zendesk to buy AI agent platform Forethought in its biggest deal in nearly 20 years, betting on self-improving automation in customer service.

By Mark Tarre • 4 min read • Thu, 12th Mar 2026
Gamma urges diagnosis-led rethink of customer experience
EduTech

Gamma urges diagnosis-led rethink of customer experience

Gamma is urging organisations to treat missed calls and long queues as symptoms of deeper CX flaws in systems, processes and culture.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 12th Mar 2026

Stories from Other Regions

Productivity stories

Targa Telematics digitises London bus driver changeovers
Smart Cities

Targa Telematics digitises London bus driver changeovers

Targa Telematics is digitising London bus driver changeovers with keyless 'ferry' vehicles across four Transport UK London Bus depots.

By Sofiah Nichole Salivio • 4 min read • Fri, 13th Mar 2026
Legado nears 500,000 users as fintech digitises paperwork
Software-as-a-Service

Legado nears 500,000 users as fintech digitises paperwork

Edinburgh fintech Legado nears 500,000 users as financial firms pour into digital document controls under rising regulatory scrutiny.

By Sofiah Nichole Salivio • 3 min read • Fri, 13th Mar 2026
BDO Canada unveils AI Vision 2030 to boost productivity
Data Protection

BDO Canada unveils AI Vision 2030 to boost productivity

BDO Canada launches AI Vision 2030 to embed agentic AI across its operations and client services, targeting long-standing productivity gaps.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 13th Mar 2026
Irish firms boost generative AI use as staff adopt it
Data Protection

Irish firms boost generative AI use as staff adopt it

Irish workers race ahead of their employers on generative AI, as staff adopt free tools faster than firms can set policies and pay for them.

By Mark Tarre • 4 min read • Thu, 12th Mar 2026