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Productivity Stories - Page 13

Australian Stories

Productivity stories

Australian customer service still leans on phone calls
Digital Transformation

Australian customer service still leans on phone calls

Longer waits and higher costs are weighing on Australian contact centres as most customer queries still arrive by phone, research shows.

By Sean Mitchell • 4 min read • Last month
Devoli appoints Kent Plummer as Australia Channel Manager
Network Infrastructure

Devoli appoints Kent Plummer as Australia Channel Manager

The hire gives Australian managed service providers local support as Devoli intensifies its push to win channel business across the Tasman.

By Mark Tarre • 3 min read • Last month

Global Stories

Productivity stories

Best Buy adopts Google Cloud federation for developers
Hybrid Cloud

Best Buy adopts Google Cloud federation for developers

Developers at Best Buy can now log into Google Cloud with Microsoft Entra ID, cutting key rotation and sharpening audit trails.

By Sean Mitchell • 4 min read • Last month
ProSpend & Archa launch credit-backed virtual cards
Software-as-a-Service

ProSpend & Archa launch credit-backed virtual cards

Mid-market finance teams in Australia and New Zealand can now cut manual work as ProSpend adds Archa's credit-backed virtual cards to its platform.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Ping Identity adds MyChart fraud tools to Epic Toolbox
Data Protection

Ping Identity adds MyChart fraud tools to Epic Toolbox

Healthcare providers can cut fraud and account takeover risks on MyChart, while keeping patient sign-ups and recovery simple.

By Joseph Gabriel Lagonsin • 4 min read • Last month
G2A launches AI support agent called Dave for sellers
Software-as-a-Service

G2A launches AI support agent called Dave for sellers

The rollout should ease support bottlenecks for sellers as the tool handles surges in game-release enquiries across 180 countries.

By Sofiah Nichole Salivio • 4 min read • Last month
Cowbell launches OMNI AI system for specialty insurance
Risk & Compliance

Cowbell launches OMNI AI system for specialty insurance

Eligible quotes now take minutes, as the system has lifted new business by 53% and shortened product launches to six weeks.

By Karen Joy Bacudo • 4 min read • Last month
Infosys migrates NTN eCommerce platform to SAP cloud
Digital Transformation

Infosys migrates NTN eCommerce platform to SAP cloud

The shift is meant to cut maintenance work and improve reliability after NTN moved its core e-WINGS sales platform off local servers.

By Sofiah Nichole Salivio • 3 min read • Last month
Teletrac Navman launches Energy Hub for mixed fleets
Digital Transformation

Teletrac Navman launches Energy Hub for mixed fleets

Fleet managers gain a single view of charging, fuel and reimbursement data as mixed-energy operations grow more complex.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Cisco outlines enterprise approach to scaling AI adoption
Data Protection

Cisco outlines enterprise approach to scaling AI adoption

Cisco has detailed how it scaled enterprise AI adoption by focusing on trusted data, secure platforms and AI-native workflows.

By Mark Tarre • 4 min read • Last month
Cognizant deepens Anthropic tie-up as Claude rollout grows
Data Protection

Cognizant deepens Anthropic tie-up as Claude rollout grows

The expansion signals Cognizant's push to turn AI trials into production work for clients amid tighter scrutiny of governance and risk.

By Joseph Gabriel Lagonsin • 5 min read • Last month
Your organisation is not managing psychosocial risk, it just thinks it is
Risk & Compliance

Your organisation is not managing psychosocial risk, it just thinks it is

Missed early warning signs are leaving employers exposed to rising claims, resignations and burnout across their workforces.

By Kim Severinsen • 4 min read • Last month
Boody adopts NetSuite to streamline global operations
Digital Transformation

Boody adopts NetSuite to streamline global operations

The retailer says the new platform cut manual checks and held up through Black Friday, easing strain as sales surged across five markets.

By Joseph Gabriel Lagonsin • 5 min read • Last month

Stories from Other Regions

Productivity stories

Brivo launches AI Week to show practical security uses
Software-as-a-Service

Brivo launches AI Week to show practical security uses

Security buyers are being given concrete AI workflows and tools as Brivo seeks to show how quickly the technology can improve operations.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Canadian workers say employers favour tech over careers
Digital Transformation

Canadian workers say employers favour tech over careers

Many Canadian staff fear AI spending is outpacing training, with 51% saying employers favour new tools over career development.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Huel cuts month-end close by two days after overhaul
Software-as-a-Service

Huel cuts month-end close by two days after overhaul

Finance staff at Huel now close the books two working days faster after automating reconciliations and workflows, with no extra headcount.

By Sofiah Nichole Salivio • 3 min read • Last month
OneAdvanced ties up with Clarus in warehouse software push
Software-as-a-Service

OneAdvanced ties up with Clarus in warehouse software push

The tie-up aims to cut data silos and manual reconciliation for logistics firms under pressure to link warehouse, finance and workforce systems.

By Mark Tarre • 3 min read • Last month