Orchestration stories - Page 5

Choosing an AI-powered contact centre platform in 2026 is vital for businesses aiming to enhance customer experience and support future growth effectively.

Diliko has achieved ISO 27001 and 27701 certification for its Agentic AI platform, demonstrating top-tier security and privacy protections across multi-cloud environments.

Layercake integrates Ant Media Server into Streamcake, enabling ultra-low latency streaming with sub-0.5 second delay for live and on-demand media workflows.

Cisco unveils Data Fabric, a new architecture using machine data to boost AI capabilities, powered by the Splunk platform and launching advanced real-time insights.

Boomi's platform delivers a 347% ROI and a $9.8m net present value over three years, enabling firms to boost productivity and slash integration timelines.

Camunda has been named a Strong Performer in the Forrester Wave for digital process automation, praised for its orchestration and support of key process standards.

NiCE expands its AI partnership with Salesforce to unify customer service via deeper integration between CXone Mpower and Service Cloud platforms.

Commerce.com unifies BigCommerce, Feedonomics and Makeswift under one brand, focusing on AI-driven 'agentic commerce' to reshape retail experiences.

Enterprise finance teams in Australasia are adopting AI agents to automate manual tasks, boosting productivity and transforming finance leadership roles.

AI Appreciation Day highlights the need for responsible, strategic AI use across industries, focusing on governance, infrastructure, and purposeful adoption.

New Relic has been named a Leader in Gartner's Magic Quadrant for Observability Platforms for the 13th year, reflecting its innovation and AI-focused strategy.

NexGen Cloud launches Hyperstack AI Studio, an end-to-end AI platform for enterprises, offering scalable, secure development on a usage-based pricing model.

Zoom launches AI Companion add-on linking 16 apps like ServiceNow and Jira to streamline tasks and boost productivity across business platforms.

Appian has been named on FinTech Global's 2025 AIFinTech100 list for pioneering AI-driven solutions that transform banking, compliance and financial services workflows.

Agentic AI is revolutionising finance by automating data analysis and decision-making, enabling smarter, faster financial operations and strategy.

NetFoundry pioneers native zero-trust networks to securely orchestrate autonomous vehicles during emergencies, preventing cyberattacks and ensuring swift response.

Amperity has been named a leader in the IDC MarketScape 2025 for retail customer data platforms, praised for AI-driven tools and data unification.

NiCE celebrates EMEA and APAC firms for AI-driven customer experience excellence at its 2025 International CX Excellence Awards, spotlighting innovation and impact.

Freshworks unveils Freshservice Journeys, an AI-driven tool designed to streamline employee transitions like onboarding and offboarding across departments.

Retailers are adopting agentic AI to overcome outdated systems, enabling smarter, faster eCommerce that meets modern consumer demands for personalised digital experiences.