Orchestration stories - Page 23

NICE has launched CXone Mpower, a groundbreaking platform designed to automate customer service processes through advanced AI integration.

A report by Infosys reveals that telecom firms are set to increase cloud spending, with 77% of executives deeming migration efforts highly effective.

Genesys has appointed Albert Nel as Senior Vice President for APAC, bringing over 20 years of tech experience to spearhead sales strategies in the region.

Simplismart has raised USD $7m in funding led by Accel to advance its AI deployment capabilities, unveiling a cutting-edge inference engine for enterprises.

As Australian organisations seek greater efficiency, automation in IT infrastructure emerges as a vital strategy to boost productivity and reduce manual tasks.

Cognizant has upgraded its Neuro AI platform to enhance AI productivity for businesses, introducing tools like Opportunity Finder for efficient use case identification.

The U.S. Department of Justice has indicted two Sudanese brothers linked to hacktivist group Anonymous Sudan, challenging beliefs of state-sponsored cyber attacks.

Following the recent CrowdStrike/Microsoft outage, experts stress the need for continuous testing to prevent future software catastrophes costing over USD $5 billion.

Australia faces a 23% rise in cyber attacks, prompting calls for a new Cyber Security Act to bolster protection against escalating cybercrime threats.

Keith Pitt, the founder of Buildkite, is redefining CI/CD processes to enhance security amid rising vulnerabilities in tech environments.

CellPoint Digital has promoted Michael Sørensen to CTO and Steven Osei to CMO, enhancing their leadership amid rapid fintech industry changes.

Commvault has launched its Cloud cyber resilience platform on AWS, introducing features aimed at strengthening data protection for customers.

A new report from Cint and Lotame reveals marketers face significant challenges in utilising first-party data, with 70% highlighting its importance.

Xalts has announced an enhanced collaboration with Polygon to integrate its RWA Cloud platform, boosting blockchain applications for enterprises.

Check Point Software Technologies named a leader in Forrester's Q4 2024 report for enterprise firewalls, excelling in innovation and threat intelligence.

SAS has been named a leader in enterprise and payment fraud solutions for the 11th time by Chartis Research, praised for its AI and fraud capabilities.

Understanding the top six causes of software outages, from bugs to spikes in demand, is key for organisations to enhance service reliability.

Exabeam's first quarterly product release post-merger with LogRhythm features new AI innovations, offering tailored security solutions and increased detection efficiency.

Ericsson appoints Matt Cook as Head of Global Channels for its Enterprise Wireless Solutions division to bolster its 5G network adoption strategy.

Customer experience drives sustainable financial growth, risking AUD $87 billion if ignored. Digital banks leverage automation for seamless service.