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Microsoft Copilot Stories

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Microsoft Copilot stories

Interactive customers win, as AI expands into service operations
Data Protection

Interactive customers win, as AI expands into service operations

AI is cutting manual triage in Interactive's cloud operations, where 40,000 device alerts a year now generate tickets and suggested fixes automatically.

By Sean Mitchell • 5 min read • Last month
Omniche targets hidden drain on workplace productivity
Digital Transformation

Omniche targets hidden drain on workplace productivity

Australian firms could reclaim staff time by trimming repetitive admin, with Omniche warning that many AI projects miss the real bottlenecks.

By Mark Tarre • 5 min read • Last month
Logitech says audio accuracy key as AI voice dictation grows
Unified Communications

Logitech says audio accuracy key as AI voice dictation grows

Poor audio can now mean costlier AI mistakes as voice dictation spreads through Australian offices and opens new hardware demands.

By Sean Mitchell • 4 min read • Last month

Global Stories

Microsoft Copilot stories

Reco launches Browser Guard to curb shadow AI risks
Data Protection

Reco launches Browser Guard to curb shadow AI risks

Security teams can now block employees' unsanctioned AI use in browsers before prompts or agent actions expose sensitive data.

By Joseph Gabriel Lagonsin • 4 min read • Last week
AI, the MSP and the difference between personal and enterprise productivity
Data Protection

AI, the MSP and the difference between personal and enterprise productivity

Faster threat detection and procurement are among the gains as Interactive pushes AI into daily work, while guarding against security and governance risks.

By Donovan Jackson • 6 min read • Last week
Microsoft 365 readiness gaps worry MSPs as AI demand grows
Software-as-a-Service

Microsoft 365 readiness gaps worry MSPs as AI demand grows

Only 3% of MSPs said every client tenant is Copilot-ready, despite AI governance becoming the fastest-growing request.

By Sofiah Nichole Salivio • 5 min read • Last week
Mimecast CEO: Agentic AI threat novel but not entirely new
Robotics

Mimecast CEO: Agentic AI threat novel but not entirely new

Hidden AI risks are already widespread in workplaces, with Mimecast saying users are driving shadow tools and most exposure still starts with people.

By Donovan Jackson • 5 min read • Last month
Avvoka launches Curate to turn deals into templates
Software-as-a-Service

Avvoka launches Curate to turn deals into templates

Legal teams could save months of template work as Avvoka's Curate turns past deal documents into lawyer-approved drafting standards.

By Joseph Gabriel Lagonsin • 4 min read • Last month
iManage to launch next-gen AI platform in October 2026
Software-as-a-Service

iManage to launch next-gen AI platform in October 2026

The rollout will let law firms and other clients run AI inside governed repositories without weakening confidentiality or audit controls.

By Mark Tarre • 4 min read • Last month
Coupa launches largest AI release for procurement teams
Software-as-a-Service

Coupa launches largest AI release for procurement teams

Procurement teams could cut sourcing and payment cycle times as Coupa widens AI agents across spending workflows and opens links to external systems.

By Karen Joy Bacudo • 4 min read • Last month
Xero expands AI tools for accountants & small firms
Software-as-a-Service

Xero expands AI tools for accountants & small firms

The update is aimed at cutting hours of manual bookkeeping for small firms as rivals race to embed AI into finance workflows.

By Joseph Gabriel Lagonsin • 5 min read • Last month
Only 5% of staff use generative AI effectively, study says
Data Protection

Only 5% of staff use generative AI effectively, study says

Only 5% of eligible workers are using generative AI well enough to boost productivity, according to NROC Security's latest quarterly study.

By Sean Mitchell • 4 min read • Last month
Adobe launches AI collaborators in Workfront workflows
Digital Transformation

Adobe launches AI collaborators in Workfront workflows

Marketing teams can now route tasks to AI agents inside Adobe Workfront, with approvals and audit trails kept in one place.

By Sean Mitchell • 3 min read • Last month

Stories from Other Regions

Microsoft Copilot stories

iManage to launch governed AI legal platform in October
Data Protection

iManage to launch governed AI legal platform in October

Law firms and in-house teams are being promised AI that can use sensitive matter data without breaching permissions, audit trails or ethical walls.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Pricefx adds bring-your-own AI to pricing platform
Software-as-a-Service

Pricefx adds bring-your-own AI to pricing platform

Customers can query live pricing data in Microsoft Copilot, Claude or ChatGPT as Pricefx opens its platform to approved enterprise AI assistants.

By Karen Joy Bacudo • 4 min read • Last month
AI search answers vary widely across major platforms
Software-as-a-Service

AI search answers vary widely across major platforms

A New Zealand study found users can get markedly different brand recommendations from ChatGPT, Google AI Mode and Microsoft Copilot.

By Sean Mitchell • 4 min read • Last month
PDQ launches MCP server for AI endpoint management
Software-as-a-Service

PDQ launches MCP server for AI endpoint management

IT teams can now issue endpoint tasks from AI assistants, with PDQ keeping permissions, authentication and audit trails intact.

By Joseph Gabriel Lagonsin • 4 min read • Last month