Messenger Stories

Australian Stories

Messenger stories

Babeltext expands translation platform to 249 languages

The Sydney-based firm says the upgrade could help agencies handle routine multilingual enquiries faster, while keeping humans in the loop.

By Sean Mitchell • 5 min read • Tue, 28th Jul 2026

Data Protection

McAfee warns Australians of AI-fuelled Valentine scams

McAfee warns Australians AI-powered romance scams are surging ahead of Valentine's Day, with one in seven victims losing an average AUD $780.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 13th Feb 2026

Customer Experience

Babeltext aims to bring accessible AI to billions via messaging

Sydney-based Babeltext is expanding AI access to over 6.9 billion mobile users by enabling seamless, multilingual interactions via messaging apps and basic phones.

By Melania Watson • 3 min read • Fri, 21st Nov 2025

Global Stories

Messenger stories

Data Protection

Meta launches Muse Image in Meta AI for chats & apps

The rollout puts image generation inside Meta's most-used apps, as the company broadens its AI tools for chats, stories and advertising.

By Joseph Gabriel Lagonsin • 3 min read • Tue, 14th Jul 2026

Data Protection

Meta expands teen content safeguards across its apps

Teens on Meta's apps will see less mature material by default as the firm tightens age-based controls after years of child-safety scrutiny.

By Mark Tarre • 4 min read • Tue, 9th Jun 2026

Software-as-a-Service

8x8 wins Gold for Engage at New York design awards

Customer-facing staff may handle chats and calls more easily after 8x8 Engage won Gold at the NY Product Design Awards.

By Sean Mitchell • 3 min read • Sat, 11th Apr 2026

Phishing

McAfee adds QR scans & smarter tools to fight scams

McAfee boosts its Scam Detector with instant QR checks and smarter message scanning to counter a surge in personal, AI-powered frauds.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 29th Jan 2026

Facebook

Meta unveils Llama 3.1 with advanced AI capabilities

Meta's Mark Zuckerberg announces Llama 3.1: an upgraded, multilingual AI model with state-of-the-art tools, designed for complex queries and enhanced user interaction.

By Kaleah Salmon • 3 min read • Thu, 1st Aug 2024

Artificial Intelligence

AI deepfake scams rise in health supplement fraud

Bitdefender reports a surge in AI and deepfake tech use by fraudsters on social media, promoting fake health supplements and miracle cures, targeting millions globally.

By Sean Mitchell • 3 min read • Fri, 12th Jul 2024

Unified Communications

Enhanced customer experience platform with Zoom AI-powered innovations

Zoom launches innovative AI-powered customer service tools to enhance the customer experience and build meaningful relationships.

By Sean Mitchell • 3 min read • Thu, 5th Oct 2023

Digital Signage

Will Messenger create an AI overlord? Facebook expands on its artificial intelligence partners

Facebook has acquired another artificial intelligence startup, to help Messenger build a more elaborate virtual assistant for users...

By Jacques-Pierre (JP) Dumas • 2 min read • Tue, 1st Aug 2017

Customer Relationship Management

Going rogue: The challenges of AI in customer service

AI technologies are becoming increasingly sophisticated, and can add immense value to organisations — but they are by no means foolproof.

By Alok Kulkarni • 5 min read • Tue, 27th Jun 2017

Customer Relationship Management

LogMeIn takes aim at CRM market with launch of Bold360

LogMeIn has unveiled Bold360, a customer engagement platform offering real-time, 360-degree views of contextual data.

By Julia Gabel • 2 min read • Mon, 12th Jun 2017

Gaming

New Facebook Messenger games coming your way

Depending on what device you use and where you are located, there are now up to 50 games titles available on Messenger.

By Alex Crossan • 1 min read • Wed, 3rd May 2017

Robotics

Robotics: Turning simple chats into dynamic engagements

20% of consumers prefer chat-based customer service, while 80% still want a live human typing on the other end.

By Julia Gabel • 3 min read • Wed, 26th Apr 2017

Stories from Other Regions

Messenger stories

Facebook

Meta opens Singapore exhibit on teen online safety

Teen users in Singapore will face tighter Instagram, Facebook and Messenger content controls as Meta backs new online-safety talks with schools and families.

By Joseph Gabriel Lagonsin • 4 min read • Mon, 29th Jun 2026