IT support stories

A SolarWinds survey reveals user error as the top IT issue, disrupting work for 33% of global IT professionals surveyed.

Air IT Group unveils a new automation-focused strategy and omnichannel platform to boost technology adoption and growth for UK SMEs facing economic pressures.

Poor IT support is harming morale and performance across UK firms, with 72% of IT pros reporting negative impacts on job satisfaction, TOPdesk finds.

TeamViewer and Salesforce have unveiled an AI-powered integration for IT support, aiming to streamline remote assistance and boost digital workplace productivity.

CyberSmart has joined the National Cyber Resilience Centre Group as a National Ambassador to bolster cyberdefence for UK SMEs and their MSPs.

SOTI updates its ONE Platform in Australia to cut mobile tech downtime, boosting logistics efficiency and easing stress for transport workers.

DriveSavers and Computer Troubleshooters have teamed up to offer advanced data recovery and ransomware response services to Australian small and medium-sized businesses.

SOTI upgrades its ONE Platform to reduce mobile device downtime, helping Canadian transport and logistics workers reclaim lost hours and ease work stress.

Logitech launches Zone Wireless 2 ES and Zone Wired 2 headsets with AI noise cancellation, designed to improve focus in open-plan offices at AUD $199.95-$309.95.

Korean broadcaster KBS cuts SAP maintenance costs by 50% through Rimini Street support, redirecting savings to boost AI initiatives in its TV operations.

UK retailers report a sharp rise in cyber attacks, with helpdesk scams and human error now key targets necessitating increased security training.

ManageEngine adds digital employee experience tools to Endpoint Central, enabling IT teams to proactively tackle performance issues and enhance workplace productivity.

Specops uReset now supports cloud-only Entra ID, enabling 24/7 self-service password resets and reducing IT help desk password-related calls.

ManageEngine introduces DEX tools in Endpoint Central to help IT teams proactively fix issues, cutting support tickets and boosting employee productivity.

ANZ firms could save AUD $2.5 billion annually by switching to third-party IT support, freeing funds for AI and innovation amid rising vendor costs.

Rimini Street and American Digital team up to cut IT support costs by up to 90%, enabling firms to modernise without costly software upgrades or migrations.

TrustedTech rebrands to focus on Microsoft cloud and AI services, driving an eleven-fold revenue increase and expanding enterprise support across UK and US markets.

Rimini Street has joined the US GSA Schedule, enabling government agencies to save up to 50% on Oracle, SAP and VMware support services.

Cloud-based printing simplifies IT, cuts costs, boosts security and lets employees print securely anywhere, transforming business print operations globally.

UK mid-market firms face growing advice gaps and leadership divides on AI adoption, hindering productivity and tech investment decisions amid budget constraints.