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Why does the channel need to turn partner feedback into strategy?
Customer Experience

Why does the channel need to turn partner feedback into strategy?

Structured feedback can help firms spot shifting demand sooner and steer product, messaging and investment away from guesswork.

By Will Morey • 4 min read • This month
AI in action: From conversations to real business outcomes
Unified Communications

AI in action: From conversations to real business outcomes

AI is starting to cut admin, speed up workflows and improve customer service as businesses shift from pilots to enterprise-wide use.

By Richard McPhee • 4 min read • Last month
Enterprise leaders seek clarity over complexity in AI
Unified Communications

Enterprise leaders seek clarity over complexity in AI

Rising complexity is pushing enterprise buyers to demand clearer outcomes, as AI and shifting expectations reshape technology decisions.

By Alex Ayers • 5 min read • Last month

Stories from Other Regions

Gamma Communications stories

Europe's communications market is fragmenting - and that's exactly the opportunity
Unified Communications

Europe's communications market is fragmenting - and that's exactly the opportunity

Uneven fibre rollouts and rising AI risks are pushing enterprises to seek partners that can stitch together local needs across Europe.

By Dave Macfarlane • 4 min read • Last month
How channel partners can turn migration into a growth engine
Digital Transformation

How channel partners can turn migration into a growth engine

As legacy systems fade, UK channel partners are using managed migrations to protect revenue and win new recurring income.

By Will Morey • 4 min read • Last month
What does 'winning with Webex' mean for partners?
Software-as-a-Service

What does 'winning with Webex' mean for partners?

Partners are already seeing stronger pipeline conversion and margins as Webex turns existing bases into a simpler route to growth.

By Will Morey • 5 min read • Last month
PCI DSS 4.0: When payment compliance becomes day-to-day retail reality
Data Protection

PCI DSS 4.0: When payment compliance becomes day-to-day retail reality

Retailers now face daily trading risk as PCI DSS 4.0 turns payment compliance into a continuous operational requirement, not an annual audit.

By Richard McPhee • 4 min read • Mon, 29th Jun 2026
The state of cyber resilience amongst UK organisations
Data Protection

The state of cyber resilience amongst UK organisations

Despite reported gains, fewer than one in four UK organisations trust their cyber defences to withstand a major incident, a survey found.

By Jason Simper • 5 min read • Thu, 25th Jun 2026
Gamma targets small firms with PCI payment security
Unified Communications

Gamma targets small firms with PCI payment security

Small firms taking card payments by phone face fraud, chargeback and compliance risks that Gamma says have been overlooked.

By Mark Tarre • 4 min read • Mon, 22nd Jun 2026
Gamma outlines key success factors for UK MVNO launches
Customer Experience

Gamma outlines key success factors for UK MVNO launches

Brands entering UK mobile via MVNOs need clear differentiation and top-level backing, or their launch is likely to struggle.

By Mark Tarre • 5 min read • Wed, 17th Jun 2026
Why is Webex becoming the AI execution layer for work?
Software-as-a-Service

Why is Webex becoming the AI execution layer for work?

Firms using embedded AI in meetings and messaging are already cutting admin, speeding decisions and improving customer response times.

By Will Morey • 4 min read • Mon, 15th Jun 2026
Why does CX and UC need to be designed together?
Unified Communications

Why does CX and UC need to be designed together?

Disconnected customer and internal communications are driving missed calls, repeat contacts and burned-out agents, according to the article.

By Samantha Mooney • 6 min read • Tue, 9th Jun 2026
Quietly transforming CX without replacing humans
Digital Transformation

Quietly transforming CX without replacing humans

AI is trimming contact-centre admin and lifting productivity as CX teams seek gains without sacrificing the human touch.

By Richard Hall • 4 min read • Mon, 8th Jun 2026
HMRC picks Capgemini, NiCE & Route 101 for overhaul
Digital Transformation

HMRC picks Capgemini, NiCE & Route 101 for overhaul

Millions of taxpayers should see faster, more consistent support as HMRC moves contact services onto a single cloud platform with AI tools.

By Karen Joy Bacudo • 4 min read • Wed, 3rd Jun 2026
How partners can position the PSTN switch-off as a strategic growth opportunity
Unified Communications

How partners can position the PSTN switch-off as a strategic growth opportunity

With two million legacy lines still live, businesses face service disruption unless partners turn the 2027 PSTN deadline into migration gains.

By Mark Boden • 4 min read • Wed, 3rd Jun 2026
Voice as a modern growth lever for MSPs
Unified Communications

Voice as a modern growth lever for MSPs

MSPs risk losing deals and margin unless they bundle Teams-aligned calling, as customers demand simpler vendors and tighter integration.

By Will Morey • 5 min read • Thu, 28th May 2026
Gamma launches GCE in Singapore for APAC partner links
Network Infrastructure

Gamma launches GCE in Singapore for APAC partner links

Singapore's strict licensing and Singtel's dominance make Gamma's partner-led APAC plan a test of whether wholesale routes can open the market.

By Sofiah Nichole Salivio • 5 min read • Thu, 21st May 2026
When 'good enough' cloud communications quietly becomes a risk
Unified Communications

When 'good enough' cloud communications quietly becomes a risk

British firms could face costly disruption if they delay modernising communications before the PSTN switch-off on 31 January 2027.

By Sam Winterbottom • 5 min read • Mon, 18th May 2026