Employee Experience (EX) stories - Page 12

A recent Gartner study reveals a drop in job offers, with only 63% of candidates receiving offers in Q3 2024, down from 73% last year.

Medallia predicts that 2025 will see hyper-personalisation, employee empowerment, and AI transforming customer engagement strategies.

Humanforce has acquired Australian HR tech firm LiveHire for USD $17.2 million, marking its fourth acquisition in two years to enhance workforce solutions.

Zendesk has appointed Shashi Upadhyay as its new President of Product, Engineering, and AI, charged with driving growth in customer and employee services.

New research reveals 31% of organisations face daily challenges with Virtual Desktop Infrastructure, highlighting crucial support needs amid cost pressures.

TeamViewer has announced its largest acquisition to date, acquiring 1E for USD $720 million to enhance its digital employee experience solutions.

As businesses adapt to evolving regulations, modern HR systems are transforming, with integrated platforms essential for compliance and operational efficiency.

Optus and NICE have launched a new contact centre system at Great Southern Bank, cutting customer wait times to just 30 seconds for 80% of calls.

As HR leaders face the chaos of fragmented systems, 2025 promises a revolution with all-in-one Employment Operating Systems transforming the landscape.

Freshworks has appointed Srinivasan Raghavan as Chief Product Officer to spearhead its product strategy, enhancing growth in AI and customer experience.

Gartner has unveiled the top three HR technology trends for 2024, highlighting AI tools, skills management, and virtual assistants as key innovations.

Alex Nemeth has been appointed Country Manager for Qualtrics in Australia and New Zealand, aiming to boost customer and employee experiences.

UK businesses could face losses of up to GBP £4.5 billion during the holiday season due to inadequate customer service, new research by Qualtrics reveals.

A BrightHR report reveals increasing HR tech adoption among small businesses in Australia and New Zealand, with a 27.4% rise in recorded holiday days.

Qualtrics' study reveals Australian businesses risk losing AUD $3.8 billion in sales this holiday season due to poor customer experiences, stressing urgent improvements.

A new report from NTT DATA reveals organisations are evolving from GenAI experimentation to strategic investments aimed at boosting business performance.

TDCX has been named one of the Best Employers in Asia-Pacific for 2025 by the Financial Times, reflecting its commitment to a positive workplace culture.

Dayforce has unveiled two AI solutions aimed at transforming human capital management, set to launch for select clients in 2025.

The latest Pulse of Talent report reveals that many Australian firms struggle to achieve desired advancements in workplace culture despite concerted efforts.

Zendesk unveils its AI Dynamic Pricing Plan, enabling businesses to flexibly invest in AI and automation to meet evolving service needs.