TelcoNews Australia - Telecommunications news for ICT decision-makers
Australia

Employee Experience (EX) Stories

Australian Stories

Employee Experience (EX) stories

Global Stories

Employee Experience (EX) stories

KPMG expands ServiceNow alliance in USD $40 million AI push
Software-as-a-Service

KPMG expands ServiceNow alliance in USD $40 million AI push

Clients could see faster AI rollouts across back-office workflows as KPMG deepens a three-year USD $40 million alliance with ServiceNow.

By Sean Mitchell • 4 min read • Last week
ServiceNow unveils Otto & expands AI Control Tower
Digital Transformation

ServiceNow unveils Otto & expands AI Control Tower

The move aims to help enterprises govern AI tools across clouds and systems as they wrestle with rising risk, complexity and automation.

By Sofiah Nichole Salivio • 5 min read • Last week
Origin partners ServiceNow to embed benefits answers
Software-as-a-Service

Origin partners ServiceNow to embed benefits answers

Employees will be able to get benefits answers in ServiceNow without raising HR tickets, as the integration targets routine enquiries that bog down teams.

By Sean Mitchell • 4 min read • Last week
ControlUp appoints Tim Freestone after USD $100m ARR
Firewalls

ControlUp appoints Tim Freestone after USD $100m ARR

The workplace software maker is sharpening its AI-driven growth plans as it crosses USD $100 million in annual recurring revenue.

By Mark Tarre • 3 min read • Last week
Mercedes-AMG PETRONAS F1 Team upgrades to TeamViewer ONE
Human Capital Management

Mercedes-AMG PETRONAS F1 Team upgrades to TeamViewer ONE

The switch is meant to cut downtime and sharpen data flows across factory, office and trackside operations under Formula 1's cost cap.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Sefiani & Staffbase launch Australia, NZ partnership
Unified Communications

Sefiani & Staffbase launch Australia, NZ partnership

Worker unease over AI and economic pressure is pushing employers to tighten internal messaging as Sefiani takes Staffbase into the region.

By Mark Tarre • 4 min read • Last month
Eptura adds AI tools & real-time workplace analytics
Data Analytics

Eptura adds AI tools & real-time workplace analytics

Facility teams could gain a clearer view of office use and maintenance as Eptura rolls out AI assistants, live analytics and shared data tools.

By Shannon Williams • 4 min read • Last month
Freshworks data shows after-hours IT support gap widens
Multi-factor authentication

Freshworks data shows after-hours IT support gap widens

Nearly half of IT help requests now land after hours, leaving staff waiting longer for routine fixes as flexible work reshapes support demand.

By Sofiah Nichole Salivio • 4 min read • Last month
AI response management lifts revenue, says Responsive
Digital Transformation

AI response management lifts revenue, says Responsive

Nearly two-thirds of companies using AI in response workflows reported a positive return within a year, the survey found.

By Shannon Williams • 4 min read • Last month

Stories from Other Regions

Employee Experience (EX) stories

FMG goes live with Workday HCM for core people systems
Data Analytics

FMG goes live with Workday HCM for core people systems

Staff at FMG can now update leave and pay details in one place after the insurer replaced legacy HR systems with Workday.

By Karen Joy Bacudo • 3 min read • Last week
Cezanne appoints Julie Lally as Chief Product Officer
Digital Transformation

Cezanne appoints Julie Lally as Chief Product Officer

The hire is aimed at sharpening product strategy as Cezanne tries to link HR and payroll more closely for customers.

By Sofiah Nichole Salivio • 4 min read • Last week
AI saves marketers time but not strategy, survey says
Digital Transformation

AI saves marketers time but not strategy, survey says

Most marketers say AI saves time, yet few see it freeing them for strategy as teams face higher output demands and more complex workflows.

By Sofiah Nichole Salivio • 4 min read • Last month
Turning practical AI use cases into measurable impact
Unified Communications

Turning practical AI use cases into measurable impact

Contact centres are using AI to cut admin, explain demand spikes and help agents, with savings and faster resolutions already visible.

By Richard Hall • 4 min read • Last month
TomTom taps HowNow for skills-based learning shift
Digital Transformation

TomTom taps HowNow for skills-based learning shift

A new AI skills-mapping platform will give the Dutch geolocation group real-time visibility of workforce gaps and learning needs.

By Kaleah Salmon • 3 min read • Last month
UK firms rethink AI use to cut wasted work and boost output
Manufacturing

UK firms rethink AI use to cut wasted work and boost output

Companies are finding that AI boosts performance only when it removes repetitive work, with human judgement still needed to prevent errors and burnout.

By Kaleah Salmon • 4 min read • Last month
eir business inks ServiceNow deal for managed services
Data Protection

eir business inks ServiceNow deal for managed services

Customers across Ireland will get a single portal for service requests and incident updates as eir business shifts onto ServiceNow's AI platform later this year.

By Karen Joy Bacudo • 4 min read • Last month
TalentLMS survey finds skills visibility gap at work
Human Capital Management

TalentLMS survey finds skills visibility gap at work

Most firms may be overlooking internal talent, as only 12% of employees and managers said their workplace had no skills visibility problem.

By Joseph Gabriel Lagonsin • 3 min read • Last month