Employee Experience (EX) stories

Westpac NZ rolls out Microsoft Dynamics 365 Contact Centre with AI support, aiming to speed up calls and cut waits across New Zealand branches.

Freshworks appoints Kuntal Vahalia as Senior Vice President, Global Channels and Alliances, as it deepens partner ties to win more enterprise business.

Construction software often fails after launch because it misses site realities, adds admin and lacks follow-up, not because teams resist change.

Kyndryl's AI workplace Digital Twin uses Microsoft Foundry to spot IT faults before staff are hit, as firms seek faster, predictive support.

Workers increasingly sidestep approved AI systems, while WalkMe's latest report finds executives remain far more upbeat than staff over workplace technology.

Oracle unveils 25 AI-powered apps across finance, HR and customer service, as it pushes agentic software deeper into core business workflows.

ServiceNow has made AI a standard feature across its platform, adding new tools for enterprise customers in Canada and beyond.

Appspace lands in Gartner's first workplace experience Magic Quadrant as suppliers race to bundle booking, visitor tools and communications.

DXC to use ServiceNow's agentic AI across its back office first, creating a live blueprint for client offerings as the pair deepen a 17-year partnership.

ControlUp unveils DaaS IQ for Azure Virtual Desktop, promising tighter cost controls, automated scaling and simpler management for large estates.

Eptura deepens Microsoft 365 integration as it targets large firms with AI-powered desk, room and collaboration tools for hybrid workplaces.

Garney deepens Hyland tie-up to unify HR records in SAP SuccessFactors, aiming to cut manual work and bolster automation across its US operations.

UK workers score higher on happiness and productivity than US and Germany, as global study says team enjoyment beats workload in driving output.

ControlUp and Intel team up to surface hardware-level warnings in desktop monitoring, aiming to spot PC issues before staff notice them.

Allianz research finds most Australian workers see little help with burnout, as psychological compensation claims climb and staff call for practical changes.

Workers' AI skills are racing ahead, but Litmos says promotions and pay are lagging, creating a new “AI ceiling” in career progression.

HP rolls out new AI-driven security and management features for commercial PCs and printers, including hardware defences against TPM bus attacks.

Omnissa warns AI tools are surging across workplace devices while patching, encryption and stability gaps widen, especially in regulated sectors.

Origin secures USD $30 million to scale its AI-driven platform simplifying fragmented global employee benefits for large multinationals.

Australia's P&N Group has adopted Genesys-Salesforce CX Cloud to unify P&N Bank and BCU Bank contact centres and cut admin for staff.