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Empathy Stories - Page 5

Australian Stories

Empathy stories

Global Stories

Empathy stories

AI & remote work transform contact centre industry
Artificial Intelligence

AI & remote work transform contact centre industry

Contact centres across ANZ are experiencing a significant shift to remote working and AI integration, enhancing customer service delivery.

By Shannon Williams • 3 min read • Thu, 4th Jan 2024
Odigo launches AI-powered connector for effective UCaaS and CCaaS integration
Unified Communications

Odigo launches AI-powered connector for effective UCaaS and CCaaS integration

Odigo launches new connector to bridge the gap between UCaaS and CCaaS solutions, promising seamless integration powered by AI and analytics.

By Sean Mitchell • 3 min read • Thu, 5th Oct 2023
IWD 2023: How women in tech can 'embrace equity' by supporting each other
Flexible work

IWD 2023: How women in tech can 'embrace equity' by supporting each other

When women support and empower each other, we can both increase gender diversity in tech and create real change in the community and our workplaces.

By Tanya Suna • 4 min read • Wed, 8th Mar 2023
Is your chatbot bringing down the customer satisfaction score?
Customer Relationship Management

Is your chatbot bringing down the customer satisfaction score?

Chatbots are failing to meet customer expectations due to a lack of transparency, frail language models, and poor conversation design.

By Abhishek Malhotra • 7 min read • Fri, 12th Aug 2022
IWD 2022: Leading during uncertain times - the rising importance of empathy
Data Analytics

IWD 2022: Leading during uncertain times - the rising importance of empathy

We're currently witnessing one of the greatest shifts in workplace culture in history with 'control and command' leadership fading out.

By Gabrielle Cichero • 5 min read • Tue, 8th Mar 2022

Stories from Other Regions

Empathy stories

Can an AI trick you into trusting it?
Personalisation

Can an AI trick you into trusting it?

Self-disclosure may make chatbots seem more trustworthy, but researchers warn AI can still mislead users with wrong answers and bias.

By Staff Writer • 3 min read • Tue, 30th May 2023
Bonsey Jaden Group appoints Daniel Loo as Regional Executive Creative Director
Marketing Technologies

Bonsey Jaden Group appoints Daniel Loo as Regional Executive Creative Director

The company has bolstered its leadership team across the Southeast Asian region with the appointment of Daniel Loo as Regional Executive Creative Director.

By Zach Thompson • 2 min read • Fri, 7th Oct 2022
Communicating with customers in the CEC
Workplace culture

Communicating with customers in the CEC

In today's challenging economy, effective communication with customers is key; active listening and maintaining a positive outlook can make all the difference.

By Staff Writer • 4 min read • Wed, 1st Jul 2009