CXone stories

NICE has launched CXone Mpower Orchestrator, claiming it as the first solution for complete end-to-end automation in customer service via a single AI platform.

NICE has been recognised as a Customers’ Choice in the 2024 Gartner Peer Insights for Contact Center as a Service, marking its second accolade.

NICE has been named a Leader in the 2024 Gartner Magic Quadrant for Contact Centre as a Service, marking its tenth consecutive year in this position.

NICE's Enlighten Copilot wins the 2024 BIG Innovation Award, lauded for AI-driven advancements in customer experience and agent performance enhancement.

NICE secures its largest APAC region deal for CXone, replacing legacy systems with a unified AI-driven platform to revolutionise customer service.

Contact centre specialist IPI joins NICE's DEVone Ecosystem programme, making its unique compliance technology, Pauseable, available via NICE's AI-driven CXone platform.

Europcar Mobility Group implements NICE CXone to unify their global contact centre infrastructure, improving customer service.

Software provider NICE earned the title of Technology Leader in the 2023 SPARK Matrix for Customer Journey Analytics by QKS.

NICE has announced the CXone Summer 2023 release, unlocking new levels of openness and flexibility to deliver customer experience at scale.