Customer Success stories
Customers now spend 796,000 fewer minutes on calls with the insurer after AI transcription cut handling times across sales, service and claims.
Pressure is mounting on email security vendors as AI-driven phishing grows, and IRONSCALES has brought in a former Mimecast executive to help scale up.
The funding highlights growing demand for AI systems that plug into shared company workflows, with Dust already used by 3,000 organisations.
Enterprise teams could soon turn sales calls into automated actions across finance, support and product systems without custom integration work.
Law firms facing billing and collections pressure will get executive-level guidance on cloud migration, compliance and reporting.
The identity security group is sharpening its AI pitch after USD $700 million in funding as it expands globally and adds new leadership.
The handover comes as PagerDuty seeks to build on stabilising retention, accelerating new business and momentum in its AI-first operations cloud.
Rising demand for privacy-first digital triage tools is pushing the Edinburgh firm to expand its sales and customer support teams overseas.
Customer-facing teams can now see health, risk and sentiment signals in one place as the integration goes generally available inside Glean.
Cybersecurity buyers facing tighter regulation and rising attack risk may see faster go-to-market execution as Bitdefender puts Frank Koelmel in charge of global revenue strategy.
The referral deal could help MSPs cut tool sprawl as demand rises for bundled remote monitoring, backup and security software.
Modernisation is becoming faster and less risky, helping organisations cut maintenance costs, improve security and sustain service delivery.
Positive operating cash flow and a bigger US customer base helped lift annual recurring revenue 67% to GBP £4.2 million for xReality Group.
AI agents are weakening familiar B2B sales tactics, forcing firms to rethink how they measure demand and win trust earlier.
Demand for modern access control is rising as ageing security systems in Britain push Brivo to expand local support and AI-led services.
AI-related revenue now accounts for more than a fifth of new and expansion sales, prompting a leadership shake-up aimed at faster growth.
The hire underscores how support quality can sway renewals and growth as cyber buyers demand help with deployment and integration.
Rising AI-driven phishing is forcing cyber security vendors to bolster defences, as Abnormal AI adds senior leaders in product, customer success and legal.
The deal could cut finance-system migration from weeks to days for small businesses, reducing delays, errors and implementation costs.
The expansion will lift MongoDB's Irish headcount by more than 50% by 2027 as it adds engineering and AI roles in Dublin and Cork.