Customer Success Stories

Global Stories

Customer Success stories

Tower cuts call times with Amazon Connect AI pilot

Customers now spend 796,000 fewer minutes on calls with the insurer after AI transcription cut handling times across sales, service and claims.

By Joseph Gabriel Lagonsin • 3 min read • 3 days ago

Phishing

IRONSCALES names Steve McKenzie Chief Operating Officer

Pressure is mounting on email security vendors as AI-driven phishing grows, and IRONSCALES has brought in a former Mimecast executive to help scale up.

By Sofiah Nichole Salivio • 4 min read • 3 days ago

Data Analytics

Dust raises USD $40 million for workplace AI platform

The funding highlights growing demand for AI systems that plug into shared company workflows, with Dust already used by 3,000 organisations.

By Sofiah Nichole Salivio • 4 min read • 3 days ago

Customer Relationship Management

Boomi, Gong tie AI agents to live customer revenue signals

Enterprise teams could soon turn sales calls into automated actions across finance, support and product systems without custom integration work.

By Mark Tarre • 4 min read • Last week

Data Analytics

Elite launches advisory services unit for law firms

Law firms facing billing and collections pressure will get executive-level guidance on cloud migration, compliance and reporting.

By Sean Mitchell • 4 min read • Last week

Software-as-a-Service

Saviynt names new chiefs to drive AI security push

The identity security group is sharpening its AI pitch after USD $700 million in funding as it expands globally and adds new leadership.

By Mark Tarre • 4 min read • Last week

Software-as-a-Service

PagerDuty appoints John DiLullo as chief executive officer

The handover comes as PagerDuty seeks to build on stabilising retention, accelerating new business and momentum in its AI-first operations cloud.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Data Protection

Cyacomb makes three hires to drive global expansion

Rising demand for privacy-first digital triage tools is pushing the Edinburgh firm to expand its sales and customer support teams overseas.

By Sofiah Nichole Salivio • 3 min read • Last week

Software-as-a-Service

Glean & Gainsight integrate customer signals into AI

Customer-facing teams can now see health, risk and sentiment signals in one place as the integration goes generally available inside Glean.

By Joseph Gabriel Lagonsin • 4 min read • This month

Firewalls

Bitdefender names Frank Koelmel Chief Revenue Officer

Cybersecurity buyers facing tighter regulation and rising attack risk may see faster go-to-market execution as Bitdefender puts Frank Koelmel in charge of global revenue strategy.

By Joseph Gabriel Lagonsin • 3 min read • This month

Data Protection

Pax8 & NinjaOne form global MSP referral partnership

The referral deal could help MSPs cut tool sprawl as demand rises for bundled remote monitoring, backup and security software.

By Mark Tarre • 3 min read • Last month

Digital Transformation

Upgrading legacy systems: How to confidently implement modernised applications

Modernisation is becoming faster and less risky, helping organisations cut maintenance costs, improve security and sustain service delivery.

By Ger O’Sullivan • 6 min read • Last month

Software-as-a-Service

xReality lifts revenue 67% as cashflow turns positive

Positive operating cash flow and a bigger US customer base helped lift annual recurring revenue 67% to GBP £4.2 million for xReality Group.

By Karen Joy Bacudo • 4 min read • Last month

Digital Transformation

Forrester says AI is upending B2B go-to-market models

AI agents are weakening familiar B2B sales tactics, forcing firms to rethink how they measure demand and win trust earlier.

By Sean Mitchell • 3 min read • Last month

Smart Cities

Brivo opens London office to boost UK security push

Demand for modern access control is rising as ageing security systems in Britain push Brivo to expand local support and AI-led services.

By Joseph Gabriel Lagonsin • 3 min read • Last month

Stories from Other Regions

Customer Success stories

Software-as-a-Service

SnapLogic names Molly Matthews as President in AI push

AI-related revenue now accounts for more than a fifth of new and expansion sales, prompting a leadership shake-up aimed at faster growth.

By Sofiah Nichole Salivio • 4 min read • Last week

Firewalls

Vehere appoints Somnath Banerjee to senior support role

The hire underscores how support quality can sway renewals and growth as cyber buyers demand help with deployment and integration.

By Sean Mitchell • 4 min read • This month

Software-as-a-Service

Abnormal AI names three executives amid attack surge

Rising AI-driven phishing is forcing cyber security vendors to bolster defences, as Abnormal AI adds senior leaders in product, customer success and legal.

By Sofiah Nichole Salivio • 4 min read • Last month