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Customer service Stories - Page 78

Australian Stories

Customer service stories

How voice recognition technology can transform customer experience in Australia
Customer Experience

How voice recognition technology can transform customer experience in Australia

Voice recognition technology is predicted to accelerate Australia's customer experience revolution, offering streamlined, secure, and personalised interactions across industries.

By Robert Woolfrey • 4 min read • Wed, 27th Mar 2024
Australian brokers struggling with customer service
Cybersecurity

Australian brokers struggling with customer service

Australian insurance brokers face more difficulty managing customer service demands than covering natural disasters or cyber attacks.

By Shannon Williams • 3 min read • Thu, 21st Mar 2024
Brother Australia launches innovative Professional Monochrome Laser range
Robotic Process Automation

Brother Australia launches innovative Professional Monochrome Laser range

Brother Australia announces its Professional Monochrome Laser range, an innovative and highly durable line of A4 format printers. The new range emphasises enhanced productivity, advanced security features, sustainability and mobile connectivity.

By Kaleah Salmon • 3 min read • Thu, 21st Mar 2024
Australian brands risk $74bn over poor out-of-hours service
Unified Communications

Australian brands risk $74bn over poor out-of-hours service

Australian businesses could lose $74bn due to poor out-of-hours customer service, according to a study by Qualtrics, citing growing consumer frustration with inadequate after-hours support.

By Catherine Knowles • 3 min read • Wed, 20th Mar 2024
Australian fleet managers embrace tech to combat rising costs
Fleet Management

Australian fleet managers embrace tech to combat rising costs

Amid expanding operational costs, Australian fleet managers increasingly adopt GPS fleet tracking and other tech solutions, significantly reducing fuel, labour, and maintenance costs, the 2024 Fleet Technology Trends Report reveals.

By Sean Mitchell • 3 min read • Wed, 13th Mar 2024

Global Stories

Customer service stories

LogChain appoints Jim Halkyard as CTO in bid to revolutionise supply chains
Supply Chain

LogChain appoints Jim Halkyard as CTO in bid to revolutionise supply chains

Global trade disruptor LogChain appoints industry veteran Jim Halkyard as Chief Technical Officer, signaling a major move towards the digitalisation and revolution of the supply chain industry.

By Imee Dequito • 2 min read • Tue, 26th Mar 2024
What does 'AI-first' actually mean to business success?
Data Analytics

What does 'AI-first' actually mean to business success?

Exploring 'AI-first' in business means prioritising artificial intelligence in the core of product design and operations, fostering unparalleled efficiency, agility and customer satisfaction.

By Christina Kosmowski • 4 min read • Thu, 21st Mar 2024
SBM marketing agency unveils new advanced studios in Melbourne
Unified Communications

SBM marketing agency unveils new advanced studios in Melbourne

Full-service marketing agency, SBM, launches its state-of-the-art studios in Moorabbin, Melbourne, to bolster its commitment to enhanced customer service and regional presence.

By Sean Mitchell • 3 min read • Mon, 18th Mar 2024
ASUS announces winners of 2023 Business Partner Awards
ASUS

ASUS announces winners of 2023 Business Partner Awards

ASUS reveals winners of the 2023 ASUS Business Partner Awards, recognising Australian partners for their contributions.

By Shannon Williams • 3 min read • Fri, 15th Mar 2024
Kingston Technology retains top spot in 2023 SSD market share
Customer service

Kingston Technology retains top spot in 2023 SSD market share

Kingston Technology remains the dominant force in the global SSD market in 2023, securing a 23.8% share, through persistent delivery of high-quality SSDs and remarkable customer service.

By Sean Mitchell • 2 min read • Wed, 13th Mar 2024
The benefits and risks of Artificial Intelligence
Data Analytics

The benefits and risks of Artificial Intelligence

AI is a powerful business tool, yet it carries potential risks. According to Immuta's 2024 Data Security Report, robust data governance is crucial to maintain security.

By Anthony Farr • 4 min read • Mon, 11th Mar 2024
IWD 2024: Navigating the tech landscape to fulfil customer needs
Unified Communications

IWD 2024: Navigating the tech landscape to fulfil customer needs

Bianca Ipscwitz narrates her experiences navigating the dynamic and exciting tech industry to meet diverse customer needs.

By Bianca Ipscwitz • 4 min read • Thu, 7th Mar 2024
Jason W. Adkins to take over as Bluebird Network CEO in 2024
Hyperscale

Jason W. Adkins to take over as Bluebird Network CEO in 2024

Jason W. Adkins has been appointed as the new CEO of communications infrastructure provider Bluebird Network, set to assume duties from March 2024 following a successful telecom career spanning nearly three decades.

By Imee Dequito • 2 min read • Thu, 7th Mar 2024
Yellow.ai unveils Email Automation feature for streamlined support
Customer Experience

Yellow.ai unveils Email Automation feature for streamlined support

Yellow.ai launches an AI-powered Email Automation feature, revolutionising customer service with real-time responses, increased efficiency, and reducing operational costs by 60%.

By Catherine Knowles • 3 min read • Mon, 4th Mar 2024

Stories from Other Regions

Customer service stories

UK retail picks up but online experience lets shoppers down
Social Media

UK retail picks up but online experience lets shoppers down

Despite a market recovery, 85% of UK shoppers feel let down by online retailers in terms of pricing and delivery, says a Celigo survey.

By Shannon Williams • 3 min read • Thu, 21st Mar 2024
Telcom announces Elliott Mueller as CEO & Steve Best as Non-Executive Director
Customer service

Telcom announces Elliott Mueller as CEO & Steve Best as Non-Executive Director

Manchester's Telcom appoints Elliott Mueller as CEO and Steve Best as Non-Executive Director, bolstering its leadership team with their considerable telecoms sector experience.

By Imee Dequito • 3 min read • Thu, 7th Mar 2024
Derby Council & ICS.AI boost AI transformation with GBP £7m project
Unified Communications

Derby Council & ICS.AI boost AI transformation with GBP £7m project

Derby City Council and AI industry leader ICS.AI have ramped up their partnership with a GBP £7 million, four-year project, leveraging AI to transform public services and boost efficiency.

By Kaleah Salmon • 3 min read • Wed, 6th Mar 2024