Customer service stories - Page 38
Dreame Technology unveils L20 Ultra, revolutionising household cleaning
Mon, 23rd Oct 2023
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harvey norman
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customer service
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dreame technology
Dreame Technology launches L20 Ultra, a compact high-efficiency cleaning machine, set to redefine household cleaning.
Konica Minolta Australia launches Insight Hub for enhanced IT services
Mon, 23rd Oct 2023
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edutech
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partner programmes
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api
Konica Minolta Australia launches the Insight Hub, a platform aimed at improving managed IT services and augmenting customer experiences.
Voice analytics market projected to reach USD 9.33 billion by 2030
Wed, 18th Oct 2023
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uc
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biometrics
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cx
The voice analytics market is set to soar to $9.33bn by 2030, fuelled by growing use of voice recognition tech.
Lightware introduces new USB-C extender Active Optical Cables
Mon, 16th Oct 2023
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edutech
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gaming
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digital entertainment
Lightware Visual Engineering reveals two new USB-C extender Active Optical Cables, promising enhanced AV flexibility.
Conversational AI expected to transform banking sector, claims Amelia survey
Mon, 16th Oct 2023
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uc
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cx
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martech
Survey reveals that 83% of banking sector believes Conversational AI will have a positive impact, according to Amelia.
How AI is reshaping global transport and fleet insurance
Fri, 13th Oct 2023
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data analytics
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fleet management
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ai
AI revolutionizes transport and logistics, introducing an estimated $6.5 trillion to the global economy through fleet insurance.
Bendigo & Adelaide bank leverages Google Cloud in digital move
Fri, 13th Oct 2023
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data analytics
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public cloud
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cx
Bendigo and Adelaide Bank enhances their digital banking system using Google Cloud technology for better customer experience.
OneSpan named a leader in eSignature software vendors by IDC
Fri, 13th Oct 2023
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ecm
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martech
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cybersecurity
OneSpan was recognized for its customer service without sacrificing the security necessary for high-assurance interactions.
Clear-Com appoints Paul Morini as Southeast Regional Sales Manager
Fri, 13th Oct 2023
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cx
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martech
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smart home
Clear-Com appoints new sales manager for Southeast US region, focusing on customer engagement and driving sales activities.
Xero integrates GenAI for quicker, precise customer support
Thu, 12th Oct 2023
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fintech
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cx
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martech
Xero has integrated a Generative AI solution in Xero Central to enhance user experience, providing accurate support answers and revolutionising the platform.
Enhancing inbuilding coverage for seamless retail transactions
Thu, 12th Oct 2023
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uc
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cx
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martech
Seamless indoor mobile coverage is crucial for the success of modern retail, according to Progility Technologies.
Survey says 75% of retail leaders to boost post-purchase experience
Tue, 10th Oct 2023
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cx
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martech
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customer service
As the retail peak season looms, 75% of retail leaders are preparing to invest in the post-purchase experience, according to a new survey conducted by Sorted.
James Ormesher Joins Tesserent as Chief Growth Officer to Drive Customer Acquisition & Expansion in ANZ
Mon, 9th Oct 2023
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cybersecurity
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insurance
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customer service
Tesserent appoints James Ormesher as Chief Growth Officer to accelerate customer acquisition and growth in the region.
Colby Derrimut wins Dematic's Distributor of the Year 2022 Award
Thu, 28th Sep 2023
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supply chain
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customer service
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inventory management systems
Colby Derrimut named Colby Distributor of the Year 2022, recognizing their industry successes and commitment to customers.
Oracle boosts customer experience with generative AI in Cloud CX platform
Wed, 20th Sep 2023
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uc
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cx
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martech
Oracle adds generative AI capabilities to its Fusion Cloud Customer Experience platform to enhance customer service.
BeyondTrust achieves customer security certification
Fri, 15th Sep 2023
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iam
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risk & compliance
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cybersecurity
BeyondTrust, the specialists in intelligent identity and access security, have announced the company has achieved ISO 27001:2022 certification.
Lenovo starts reduced carbon transport service for sustainability
Wed, 6th Sep 2023
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clean technologies
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lenovo
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sustainability
The new solution empowers enterprises to achieve sustainability goals through a lower-carbon emissions alternative to transport IT purchases.
BotPenguin unveils advanced AI chatbots for better experience
Thu, 31st Aug 2023
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uc
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data analytics
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cx
BotPenguin's AI Chatbots offer personalized communication and integrations to enhance customer engagement and business operations.
Channel selection: Essential for a successful customer experience strategy
Tue, 29th Aug 2023
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uc
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cx
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martech
Today's contact centres are evolving rapidly to meet customer demand for diverse, seamless engagement channels. Here's how.
Interactive recognised as a Cisco powered service provider
Mon, 28th Aug 2023
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network infrastructure
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sd-wan
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sdn
According to the company, this recent achievement reaffirms Interactive's position as a key player in the technology solutions domain.