Customer service stories
Infinite Reality enters strategic partnership with Google Cloud
2 days ago
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edutech
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ai
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ar, vr & metaverse
Infinite Reality partners with Google Cloud in a five-year deal to innovate and scale immersive digital experiences using AI, tech infrastructures, and 3D web solutions.
Kore.ai AI solutions now available on AWS Marketplace
3 days ago
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omnichannel
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martech
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ai
Kore.ai's AI automation and contact centre solutions are now listed on AWS Marketplace, simplifying integration for enterprises seeking advanced AI capabilities.
Gen AI now top priority for Singaporean business leaders
4 days ago
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cx
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it training
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martech
Salesforce report reveals 87% of Singaporean C-suite executives rank generative AI among their top three priorities, urging rapid organisational adoption.
Zendesk launches Relay to enhance customer communications
6 days ago
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cx
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martech
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cdp
Zendesk ANZ launches Relay to help businesses send proactive, personalised messages via WhatsApp and SMS, enhancing customer service and boosting sales.
NICE Enlighten Copilot wins Best AI-based Solution award
Last week
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uc
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cx
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martech
NICE's Enlighten Copilot wins 'Best AI-based Solution for Customer Experience' at the AI Breakthrough Awards, boosting CX innovation with dynamic, AI-driven employee support.
Manhattan Associates unveils AI innovations at Melbourne event
Last week
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cx
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martech
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supply chain systems
Cutting-edge innovations in supply chain planning and generative AI were showcased at Manhattan Exchange in Melbourne, drawing over 200 industry reps.
Working smarter not harder: Four ways AI can support your business
Last week
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cx
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martech
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cdp
AI is reshaping Kiwi businesses with Meta's AI tools across Facebook, Instagram, and WhatsApp, offering smarter solutions for marketing, customer service, and data insights.
Salesforce study: AI a top priority for Australian executives
Last week
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martech
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cdp
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data privacy
A YouGov survey for Salesforce reveals 81% of Australian business leaders prioritise generative AI, with 50% already having clear strategies and 42% developing them.
Middlebank forms strategic alliance with Freterium in TMS deal
Last week
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iot
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ai
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customer service
Middlebank Consulting Group partners with Freterium to offer advanced cloud-based Transportation Management System in Australia and New Zealand, targeting efficiency and cost reductions.
NVIDIA launches NIM Agent Blueprints for scalable AI solutions
Last week
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network infrastructure
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ai
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deloitte
NVIDIA unveils NIM Agent Blueprints, empowering enterprises to create generative AI apps easily. The toolkits, part of the AI Enterprise platform, target sectors from customer service to drug discovery.
Virtualstock & commercetools partner to automate retail ops
Last week
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transparency
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onboarding
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customer service
Virtualstock and commercetools have formed a strategic alliance to automate and enhance retail efficiency through seamless order and inventory management.
Tangerine unveils new high speed NBN plans for regional areas
Last week
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uc
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nbn
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customer service
Australian telco Tangerine launches high-speed NBN Fixed Wireless plans in regional areas, offering three pricing tiers to address growing internet demand.
Zendesk launches Relay to enhance outbound communication
Last month
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cx
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martech
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sms
Zendesk has launched Relay, a new app to boost outbound communication via WhatsApp and SMS, in partnership with Meta.
Dematic launches Vision Picking Solution in ANZ supply chain
Last month
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nz
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customer service
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gamification
Dematic has unveiled its Vision Picking Solution in Australia and New Zealand. This HUD tech aims to boost warehouse productivity and supply chain efficiency with real-time data.
UK CX leaders anticipate AI will redefine customer service
Last month
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martech
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cx
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ai
Within the next three years, UK customer experience leaders foresee AI transforming CX, handling complex queries and potentially eliminating wait times.
Aldridge Security boosts efficiency with Orderwise integration
Last month
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erp
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digital transformation
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cybersecurity
Aldridge Security’s operations have been revolutionised by Forterro's ERP and Warehouse Management Solution, Orderwise, boosting productivity and customer service.
Exclusive: How Verint's customer experience is thriving with Open AI
Last month
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uc
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cx
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martech
Verint leverages its open AI platform to revolutionise customer experience, integrating real-time data and ensuring security while leading market innovation.
The indispensable role of good mobile reception in Distribution Centres
Last month
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supply chain systems
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productivity
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customer service
Reliable mobile reception is crucial in distribution centres, enhancing coordination, safety, inventory management, customer satisfaction, and operational efficiency.
CVC acquires significant stake in global software firm Epicor
Last month
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saas
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data analytics
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erp
CD&R and CVC will co-own Epicor, a leader in enterprise SaaS, under a new agreement enhancing SaaS migration and global expansion; financial terms undisclosed.
Yellow.ai launches Analyze to revolutionise customer service
Last month
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ai
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insights
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deep learning
Yellow.ai has launched Analyze, an AI-powered solution offering detailed insights into customer-bot interactions, reducing ticket volume by 30% and increasing containment rates by 10%.