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Customer Satisfaction Stories - Page 36

Australian Stories

Customer Satisfaction stories

Australian firms struggle with connectivity failures & security threats
Unified Communications

Australian firms struggle with connectivity failures & security threats

Over half of Australian businesses suffer at least 1-2 hours of weekly downtime due to network failure amid heightened operational costs and security breaches.

By Tom Raynel • 3 min read • Mon, 15th Apr 2024
How voice recognition technology can transform customer experience in Australia
Customer Experience

How voice recognition technology can transform customer experience in Australia

Voice recognition technology is predicted to accelerate Australia's customer experience revolution, offering streamlined, secure, and personalised interactions across industries.

By Robert Woolfrey • 4 min read • Wed, 27th Mar 2024

Global Stories

Customer Satisfaction stories

AI forces major operational changes in Australian businesses
Customer Experience

AI forces major operational changes in Australian businesses

Artificial intelligence (AI) is prompting 75% of Australian businesses to significantly change operational strategies within four years, a shift greater than the last 20 years, according to HubSpot.

By Sean Mitchell • 3 min read • Mon, 29th Apr 2024
Unleash the potential of AI and elevate customer-centric marketing
Hyperscale

Unleash the potential of AI and elevate customer-centric marketing

Transformative Gen AI could revolutionise customer-centric marketing, allowing more personalisation and efficiency, states Rio Longacre, Managing Director at Slalom.

By Joyce Gordon • 5 min read • Tue, 23rd Apr 2024
Celigo teams up with TikTok Shop to boost ecommerce efficiency
Customer Experience

Celigo teams up with TikTok Shop to boost ecommerce efficiency

Celigo partners with TikTok Shop in response to a growing trend of consumers using TikTok for product research, as they aim to help retailers better synchronise and manage valuable data across various applications.

By Sean Mitchell • 3 min read • Thu, 18th Apr 2024
Pattern launches revolutionary supply chain tech 'Shelf' in Australia
Marketing Technologies

Pattern launches revolutionary supply chain tech 'Shelf' in Australia

Pattern's 'Shelf' tech, a game-changing inventory and supply chain solution, offers Australian brands unprecedented control and visibility over products across eCommerce platforms.

By Tom Raynel • 3 min read • Thu, 18th Apr 2024
Appian's Partner Awards 2024: KPMG, Groundswell & Ignyte triumph
Partner Programmes

Appian's Partner Awards 2024: KPMG, Groundswell & Ignyte triumph

Appian recognises KPMG, Groundswell, Ignyte, and Perficient at the 2024 Partner Awards for their innovative solutions and exceptional delivery on the Appian Platform.

By Sean Mitchell • 2 min read • Thu, 18th Apr 2024
Why human-centric designed workspaces are key to driving business success
Partner Programmes

Why human-centric designed workspaces are key to driving business success

Companies needing to retain talent and boost productivity are redesigning office spaces to cater to a hybrid workforce, as per PWC research, indicating this trend is here to stay.

By Jason MacBride • 7 min read • Tue, 16th Apr 2024
Exclusive: How Fluent Commerce is shaking up the OMS industry
Marketing Technologies

Exclusive: How Fluent Commerce is shaking up the OMS industry

In an exclusive, Fluent Commerce's Chief Strategy Officer, Jamie Cairns, illuminates how the Australian firm is revolutionising how global businesses manage orders and inventory.

By Tom Raynel • 3 min read • Mon, 15th Apr 2024
Dynatrace announces expanded Google Cloud partnership
Digital Transformation

Dynatrace announces expanded Google Cloud partnership

Dynatrace boosts its market reach with Google Cloud, scaling its AI-powered analytics and cloud security tools for broader customer adoption.

By Tom Raynel • 2 min read • Wed, 10th Apr 2024
Qualtrics unveils AI-powered suites for improved experience management
Artificial Intelligence

Qualtrics unveils AI-powered suites for improved experience management

Qualtrics enhances its user experience with the unveiling of three novel AI-driven suites, empowering organisations to boost customer experience, streamline their strategic research and align their investments efficiently.

By Catherine Knowles • 3 min read • Mon, 8th Apr 2024
Kentico leads again in Spring 2024 G2 Grid Report for DXP
NPS

Kentico leads again in Spring 2024 G2 Grid Report for DXP

Kentico maintains market leadership for the fourth year running, according to the Spring 2024 G2 Grid Report for Digital Experience Platforms.

By Shannon Williams • 3 min read • Fri, 5th Apr 2024
ANZ manufacturers boost efficiency with ERP & MOM systems
Manufacturing

ANZ manufacturers boost efficiency with ERP & MOM systems

Manufacturers across Australasian are embracing SYSPRO to bolster operational efficiencies amid challenging times.

By Shannon Williams • 3 min read • Fri, 5th Apr 2024
TrueConf named High Performer twice in 2024 G2 Grid Report
Unified Communications

TrueConf named High Performer twice in 2024 G2 Grid Report

TrueConf, a global leader in video collaboration technologies, has been commended as a High Performer in the G2 Grid Report for Video Conferencing in 2024, highlighting its substantial impact and customer satisfaction.

By Catherine Knowles • 2 min read • Thu, 4th Apr 2024
Global POS terminal transactions to surge to $21.1tn by 2028
Storage

Global POS terminal transactions to surge to $21.1tn by 2028

Juniper Research predicts the value of global POS terminal transactions will reach USD $17 trillion by 2022, but it warns that legacy systems need to be replaced following recent outages.

By Kaleah Salmon • 3 min read • Thu, 4th Apr 2024
BeyondTrust bolsters leadership team with three key appointments
Data Protection

BeyondTrust bolsters leadership team with three key appointments

BeyondTrust, a global leader in identity and access security, announces three new executive appointments with over 100 years of combined industry experience to enhance customer value and drive growth.

By Imee Dequito • 3 min read • Wed, 3rd Apr 2024
Twilio unveils Unified Profiles & Agent Copilot for customised interactions
Customer Experience

Twilio unveils Unified Profiles & Agent Copilot for customised interactions

Twilio introduces Unified Profiles and Agent Copilot to its Flex platform, using Segment's customer data to provide personalised, data-informed customer experiences and bolster employee productivity.

By Tom Raynel • 3 min read • Thu, 28th Mar 2024
Volvo Cars partners with TDCX to bolster digital customer experience
Customer Experience

Volvo Cars partners with TDCX to bolster digital customer experience

Volvo Cars joins forces with digital solutions provider TDCX to enhance digital customer service amid findings that fewer than 1 in 10 Europeans are happy with car brands' tech offerings.

By Kaleah Salmon • 3 min read • Wed, 27th Mar 2024