Customer Satisfaction stories - Page 17

Kip Compton, Fastly's CPO since January 2023, is leveraging his extensive tech background to innovate and expand the edge cloud provider's market reach.

Salesforce has unveiled Agentforce, an autonomous AI suite designed to boost productivity by automating tasks across service, sales, and marketing sectors.

Nebula Global Services partners with IT specialist Ampito to fast-track global expansion. The collaboration leverages Nebula's network and sustainability focus.

A global study by SAS and Coleman Parkes reveals 90% of CMOs lack an understanding of GenAI's potential, even as 90% plan to invest in it by 2025.

Pronto Software reshuffles executive team; Mark Hilder named GM of NSW and Anthony Nicholl becomes National Branch Operations Manager, reinforcing nationwide strategy.

Rapid7 is named a leader in IDC MarketScape: Worldwide SIEM for SMB 2024, praised for its intuitive pricing and rapid deployment through InsightIDR.

Loop has launched a customisable order tracking solution to enhance shopper engagement, aiming to transform post-purchase experiences for retailers.

Kore.ai's AI automation and contact centre solutions are now listed on AWS Marketplace, simplifying integration for enterprises seeking advanced AI capabilities.

Middlebank Consulting Group has joined forces with Freterium to offer advanced Transportation Management System solutions in Australia and New Zealand.

Ross Thompson, CEO of Greenbox, targets a global shift in e-waste management, leveraging AI and sustainability to drive future growth in the circular economy.

A Xero report reveals Australian small businesses and consumers are anxious about digital currencies and implantable payment chips, despite growing use.

New Relic has been named a Leader in the Gartner Magic Quadrant for Observability Platforms, continuing its unmatched streak since 2012.

A study by Applause has found that 76% of consumers abandon transactions if their preferred payment method is unavailable, impacting retailers significantly.

Manhattan Associates' study reveals flexible return policies are key for retail as 72% of consumers return items due to rising living costs, post-EOFY.

Survey reveals that while 94% of firms value customer experience, only 38% are effective in achieving it, highlighting gaps in collaboration and technology.

Melbourne-based Restive promotes Florencia Mostaccio to Head of Research and Experience Design, enhancing their client engagement model and innovative skillset.

Rimini Street's CTO Eric Helmer has discussed how AI is reshaping ERP systems, addressing high vendor fees, and enhancing customer support.

Unitywater partners with Cognizant for a five-year project to enhance digital infrastructure and operational efficiency, supporting healthy Queensland communities.

Dialpad has launched Ai Sales, an AI-driven platform aimed at streamlining sales operations by replacing over 10 separate applications and reducing operational costs by 18%.

CallTower collaborates with Tollring to enhance Microsoft Teams with Analytics 365, promising improved call data insights, team performance, and customer engagement.