Customer Management Stories

Australian Stories

Customer Management stories

Superloop picks Aria for unified cloud billing push

Superloop chooses Aria Billing Cloud to replace fragmented in-house systems and unify billing across its growing telecoms services.

By Mark Tarre • 3 min read • Fri, 13th Mar 2026

Customer Relationship Management

Intuit QuickBooks launches AI agents to boost SME efficiency

Intuit QuickBooks has launched AI agents in Australia to automate key SME workflows, boosting efficiency and reducing time spent on bookkeeping and compliance.

By Melvin Hipolito • 3 min read • Thu, 13th Nov 2025

Global Stories

Customer Management stories

Digital Transformation

Certinia study finds integration key to AI success

Organisations with fully integrated systems were far more likely to see AI deliver profits, expansion and better forecasts, a global study found.

By Mark Tarre • 4 min read • Last month

Digital Transformation

TP named visionary leader in Asia-Pacific Frost Radar

Asia-Pacific customer experience providers are under pressure to prove AI delivers measurable gains, with TP scoring highest on innovation and growth.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Customer Relationship Management

Google Cloud expands borderless Lakehouse across clouds

Businesses can now query data in place across rival clouds and software platforms, cutting duplication and transfer costs for analytics and AI.

By Sean Mitchell • 4 min read • Thu, 30th Jul 2026

Data Analytics

Lloyds manager Will Ashman wins FICO fintech award

The award highlights how Lloyds Banking Group is expanding automated risk decisions as banks face tighter regulatory scrutiny and customer expectations.

By Sofiah Nichole Salivio • 4 min read • Mon, 15th Jun 2026

Software-as-a-Service

Intuit names Xero veteran Matthew Miles to lead APAC

The hire sharpens Intuit's APAC push as it adapts QuickBooks and Mailchimp to local tax and compliance demands across the region.

By Karen Joy Bacudo • 3 min read • Tue, 14th Apr 2026

Software-as-a-Service

FL3XX appoints new chief executive in leadership reshuffle

Aviation software firm FL3XX promotes co-founder Stefan Oberender to chief executive as Paolo Sommariva becomes chairman in a leadership shake-up.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 6th Feb 2026

Data Analytics

Oz Pearlman to headline AI-focused FICO World 2026

Mentalist Oz Pearlman will headline FICO World 2026 in Orlando, anchoring an AI-focused summit on customer behaviour and financial services.

By Sofiah Nichole Salivio • 3 min read • Tue, 3rd Feb 2026

Unified Communications

FICO launches Marketplace to link firms with AI data partners

FICO has launched FICO Marketplace, a platform connecting businesses with data and analytics providers to boost AI-driven decision-making and operations.

By Sean Mitchell • 4 min read • Thu, 8th May 2025

Digital Transformation

Lifecycle launches Nexus App for MVNO customer management

Lifecycle Software has unveiled its Nexus App, a mobile application designed to help Mobile Virtual Network Operators streamline operations and enhance customer engagement.

By Kaleah Salmon • 2 min read • Thu, 20th Feb 2025

Partner Programmes

SentinelOne appoints Kris Day for Asia Pacific leadership

SentinelOne has appointed Kris Day as Senior Vice President and General Manager for Asia Pacific and Japan, based in Singapore, to drive regional growth.

By Imee Dequito • 2 min read • Tue, 17th Dec 2024

Stories from Other Regions

Customer Management stories

Network Infrastructure

Constl names Nidhi Pandey as Chief Information Officer

The hire supports Constl's fibre expansion in India, where better internal systems are becoming crucial for serving telecom and cloud customers.

By Sofiah Nichole Salivio • 3 min read • Mon, 22nd Jun 2026

Customer Relationship Management

One New Zealand expands Rimini Street Oracle support

Support for core Oracle and billing systems is freeing One New Zealand to shift staff and budget towards AI work without major upgrades.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 19th Jun 2026

Data Analytics

FICO urges banks to spot vulnerable customers earlier

Dynamic profiling could give lenders around 40 days' warning of financial strain, as unemployment rises and FCA scrutiny on vulnerable customers grows.

By Sofiah Nichole Salivio • 4 min read • Tue, 31st Mar 2026