Customer Loyalty Stories

By Annexa • 4 min read • Last week

How Linen House rebuilt a 33-year-old wholesale brand for a channel-everything market

A decade-old cloud ERP move let Linen House shift from wholesale to direct sales, with more than half its revenue now coming consumer-facing.

By Sean Mitchell • 4 min read • Last week

Australians want local groceries, Shopfully survey finds

Price and convenience still shape Australian grocery baskets, despite nearly half of shoppers saying local suppliers matter most.

By Sean Mitchell • 4 min read • Last week

Australians join more loyalty schemes but use fewer

Australian brands face a tougher loyalty market as 93% of consumers hold memberships, yet active use has fallen and relevance is lagging.

Supply Chain

Five years on: How salvos stores cracked the eCommerce problem nobody else had solved

Its distributed model now ships nationally, with 65,000 parcels sent in 2020 and sales up 212 per cent as the platform scaled.

By Salvo Stores • 6 min read • This month

Global Stories

Customer Loyalty stories

Data Protection

Salt Edge invests in Sientia for loyalty data push

The tie-up could help brands target shoppers using consented banking data as open banking moves further into loyalty and advertising.

By Karen Joy Bacudo • 4 min read • Today

Fintech

TBC Bank Group buys majority stake in OLX Uzbekistan

It gives TBC Bank a profitable online marketplace in Uzbekistan, reaching 5 million monthly users and opening new payment and lending opportunities.

By Sofiah Nichole Salivio • 4 min read • Last week

By Bridget Perry • 4 min read • Last week

Amperity's CMO reveals how continuous decisioning fuels loyalty innovation

Retailers risk losing loyalty when AI acts on fragmented data, as shoppers now expect instant, relevant responses to every signal.

By Sofiah Nichole Salivio • 4 min read • This month

Hospitality POS shifts to connected self-service platforms

Operators could lift spend and speed service as hospitality payments move from fixed terminals to connected platforms across venues.

By Mark Tarre • 7 min read • This month

AI leaders stress governance & trust as adoption grows

Governance concerns are rising as companies embed AI deeper into critical workflows, from factory floors to defence operations and customer service.

Malware

APAC executives back practical AI as infrastructure grows

Rising AI workloads are forcing APAC firms to invest more in data centres, fibre and energy, while also reshaping customer service and cyber defence.

By Sean Mitchell • 5 min read • This month

Data Protection

AI reshapes customer data, loyalty and marketing decisions

Better customer data is becoming essential as AI agents start to shape product discovery, loyalty and campaign choices in real time.

By Mark Tarre • 5 min read • This month

By Mark Tarre • 4 min read • This month

Australia & New Zealand lead in agentic AI adoption

Consumers in Australia and New Zealand are facing longer waits and repeated handovers as companies rush to deploy agentic AI, Genesys found.

By Sofiah Nichole Salivio • 4 min read • This month

Fynd founder Sreeraman MG named co-lead of retailtech

The appointment gives the network a founder-retailer pairing as it seeks to widen its reach across UK and international retail technology circles.

Stories from Other Regions

Customer Loyalty stories

By Sean Mitchell • 3 min read • Yesterday

Eagle Eye & Central Retail Vietnam launch loyalty scheme

Shoppers at Central Retail Vietnam can now earn points and lower prices across multiple brands, with the scheme signing up 5.8 million members.

By Sean Mitchell • 4 min read • Last week

UK shoppers face more stock shortages, survey finds

Supply chain disruption tied to Middle East tensions is leaving 54% of UK shoppers facing poorer shelf availability, a survey found.

Fintech

Rezolve Ai partners Zilch on retail offers platform

Nearly 6 million Zilch users will see retail offers and rewards embedded in their payments journey as Rezolve Ai widens Reward's reach.

By Karen Joy Bacudo • 4 min read • Last week

By Sofiah Nichole Salivio • 4 min read • Last week

FICO urges UK banks to boost personalisation amid switching

Switching rose 43% in Britain last quarter, adding pressure on banks to tailor offers as digital-only accounts neared half of households.