Customer Feedback stories - Page 5

AUSIEX has integrated the NICE CXone platform to boost customer engagement and operational efficiency, enhancing its services in the financial sector.

Miya McClain of Smartsheet highlights the importance of customer feedback in enhancing enterprise efficiency with new features like Collections and AI integration.

Thryv has launched AI Review Response, an innovative tool aimed at helping small businesses manage online reviews conveniently across multiple platforms.

DeepL has launched its voice translation solution, DeepL Voice, enabling real-time spoken translations for meetings and conversations across multiple languages.

ADT Security is re-entering Australasia's guarding market with Signature Security Group, launching AI-driven video guarding and live response.

A new report reveals Australian banks are missing out on opportunities with SMEs, as only 40% of customers feel positive about their banking providers.

BlackLine has garnered the 2024 TrustRadius 'Tech Cares' and 'Buyer's Choice' awards, along with G2's Best Accounting & Finance Software title, marking five years of recognition.

Brightcove plans to launch an AI-Text-to-Video pilot in Q1 2025, enhancing content management with new features like automated thumbnail creation.

A KPMG report reveals 81% of Australian tech leaders struggle to keep pace with industry changes, affecting investment decisions and driving fears of falling behind.

Symbio Holdings has launched Scam Shield, an AI system designed to enhance scam detection in voice and messaging services, starting in Australia.

Amplitude's 2024 Next Hottest Products Report reveals five leading products boasting over 200% growth through effective customer engagement strategies.

Pronto Software is set for significant growth, driven by AI innovations and a strong commitment to customer satisfaction, says CEO Chad Gates.

Pure Storage has been named a Leader in the 2024 Gartner Magic Quadrant for Primary Storage Platforms, achieving this accolade for the eleventh year running.

Microsoft unveils Wave 2 of Microsoft 365 Copilot, featuring Copilot Pages, Python in Excel, and automated agents to boost productivity and collaboration.

Nuix has launched Cognitive AI to boost its Discover platform's efficiency in document review, promising enhanced speed, accuracy, and cost savings.

Enzoic's updated Active Directory tool bolsters password security and eases IT workloads with continuous monitoring, detailed insights, and enhanced permissions.

LogicMonitor has been named a Visionary in the 2024 Gartner Magic Quadrant for Observability Platforms, highlighting its strides in innovation and hybrid observability solutions.

Dynatrace has been named a Leader in Gartner's 2024 Magic Quadrant for Observability Platforms, ranking highest for both Vision and Execution among 17 vendors.

CI&T has been lauded in the 2024 Gartner Peer Insights Voice of the Customer for Custom Software Development Services, achieving a 4.8/5 rating and 100% recommendation rate.

A joint report by Survicate and Amplitude shows 65.2% of product professionals using AI in research, despite 39.7% concerned over data quality.