Customer Expectations stories - Page 5

Australian SMEs risk falling behind in the ever-evolving tech landscape due to reluctance in adopting digital technologies.

In an exclusive, Fluent Commerce's Chief Strategy Officer, Jamie Cairns, illuminates how the Australian firm is revolutionising how global businesses manage orders and inventory.

Sydney's Jet Technologies has opened a distribution centre in Brisbane, marking its expansion in Australia and New Zealand, driven by increasing demand for their print, packaging and industrial solutions.

Australian businesses employ AI voice technology to surpass customer expectations, transforming calls into actionable insights and personalising services.

In 2024, Asia Pacific financial firms are leaning into document automation strategies to enhance productivity, in a climate of rapid change boosted by pandemic, inflation, and employee disengagement.

Celebrating its 20th year, Compuware highlights its crucial role in the AI sector and its ongoing commitment to innovation and efficiency.

Despite 50% of firms worldwide using machine learning, half of chief technology officers don't have a single professional in that role, signaling a gap in specialisation needs.

Celonis leaders predict pivotal role of Process Mining technology in transforming businesses for increased efficiency by 2024.

OutSystems' Joe Ghattas predicts generative AI, increased business efficiency, and AI integration in development as top 2024 CIO trends.

Embedded finance predicted to revolutionise fintech sector in 2024, blurring lines between traditional and digital services.

FreeBSD Foundation launches SSDF Attestation, simplifying secure software development for vendors and cloud providers.

Enable reveals 'Elevate', Australia's inaugural rebate strategy conference, set to tackle supply chain challenges.

A Thomson Reuters report examines the digital strategies of tax compliance leaders, exploring investment in new technology.

An Akamai-commissioned study suggests that increasing customer experience expectations and data volumes influence cloud computing considerations.

Oracle adds generative AI capabilities to its Fusion Cloud Customer Experience platform to enhance customer service.

Optimizely, a leading digital experience platform provider, has hired Rupali Jain as new Chief Product Officer to drive innovation and growth.

Provenir appoints Colin Kum as Sales Director for APAC; Kum to lead sales and business development for the AI-powered Data and Decisioning Platform.

In this IT Jam, we speak with OutSystems vice president for ANZ Paul Arthur, who is back for his second IT Jam.

Understanding the elements of change is key for IT businesses to thrive, says Jim Hamilton of CompTIA ANZ Channel Community.

The company has completed a six-month brand refresh, complete with new logo to highlight the company's outlook and direction.