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Customer Communication Management (CCM) stories

Smart Communications pursues trusted AI for customers
Unified Communications

Smart Communications pursues trusted AI for customers

Smart Communications helps organisations in regulated industries face down communication challenges every day.

By Anthony Caruana • 5 min read • Tue, 3rd Mar 2026
Smart Communications names Heidi Johnson AI leader
Digital Transformation

Smart Communications names Heidi Johnson AI leader

Smart Communications names Heidi Johnson chief product and technology officer as it sharpens AI governance for heavily regulated clients.

By Kaleah Salmon • 2 min read • Fri, 30th Jan 2026
Cloud Security Alliance launches Valid-AI-ted tool for STAR checks
Data Protection

Cloud Security Alliance launches Valid-AI-ted tool for STAR checks

The Cloud Security Alliance has launched Valid-AI-ted, an AI tool offering automated quality checks for STAR Level 1 cloud security self-assessments.

By Catherine Knowles • 4 min read • Wed, 18th Jun 2025
Smart Communications expands cloud archive platform with Joisto
Software-as-a-Service

Smart Communications expands cloud archive platform with Joisto

Smart Communications has acquired cloud archive firm Joisto, enhancing its platform to securely manage regulatory-compliant digital records for enterprises.

By Sean Mitchell • 2 min read • Mon, 28th Apr 2025
CSA unveils CCM Implementation Guidelines v2.0 for cloud security
Cloud Security

CSA unveils CCM Implementation Guidelines v2.0 for cloud security

Cloud Security Alliance launches the Cloud Controls Matrix Implementation Guidelines v2.0, enhancing the cloud security framework.

By Shannon Williams • 3 min read • Fri, 7th Jun 2024
GoTo launches a customer communications solution for SMBs
Customer Relationship Management

GoTo launches a customer communications solution for SMBs

GoTo, formerly known as LogMeIn, has announced the evolution of its Contact-Center-as-a-Service (CCaaS) solution within the GoTo Connect product.

By Ryan Morris-Reade • 3 min read • Thu, 3rd Mar 2022
Interview: Hyland director talks CCM and why it's crucial in 2020
Customer Relationship Management

Interview: Hyland director talks CCM and why it's crucial in 2020

Hyland's Content Composer CCM tool streamlines customer communication management with personalised, omnichannel delivery.

By Nick Forrester • 5 min read • Mon, 6th Jul 2020

Stories from Other Regions

Customer Communication Management (CCM) stories

RegScale & Microsoft target faster FedRAMP on Azure
Cloud Security

RegScale & Microsoft target faster FedRAMP on Azure

The tie-up could cut months from the FedRAMP approval process for cloud suppliers seeking to sell into US federal agencies on Azure.

By Mark Tarre • 4 min read • Last month
Lincolnshire Police automates traffic notices with Quadient
Document Management

Lincolnshire Police automates traffic notices with Quadient

The force says the switch has freed capacity equal to four staff a month, helping it meet statutory deadlines and cut printing costs.

By Sofiah Nichole Salivio • 3 min read • Last month
US adults question whether business emails are real
Software-as-a-Service

US adults question whether business emails are real

A growing share of US adults doubt business emails as AI makes polished messages easier to fake, a survey found.

By Mark Tarre • 4 min read • Sat, 1st Aug 2026
Smart Communications rolls out governance-first AI tools
Digital Transformation

Smart Communications rolls out governance-first AI tools

Smart Communications launches governance-first AI tools in Conversation Cloud, targeting regulated sectors moving from pilots to production.

By Melania Watson • 5 min read • Thu, 5th Feb 2026
SER rebrands as Doxis, unveiling document intelligence push
Software-as-a-Service

SER rebrands as Doxis, unveiling document intelligence push

SER rebrands as Doxis, sharpening its focus on “document intelligence” and naming a Chief AI Officer in a wider leadership shake-up.

By Sofiah Nichole Salivio • 4 min read • Sat, 24th Jan 2026
SER Group acquires Metaforce to boost AI-powered communications
Document Management

SER Group acquires Metaforce to boost AI-powered communications

SER Group has acquired Sweden's Metaforce to enhance its Doxis platform with AI-driven tools for automating and personalising customer communications.

By Catherine Knowles • 3 min read • Fri, 5th Dec 2025
Arrow Electronics named Cloud Commerce Manager for Broadcom
Private Cloud

Arrow Electronics named Cloud Commerce Manager for Broadcom

Arrow Electronics has been appointed by Broadcom as the Cloud Commerce Manager for VMware Cloud Service Provider partners across 19 European countries.

By Melania Watson • 2 min read • Wed, 28th Aug 2024