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Customer Choice Stories

Australian Stories

Customer Choice stories

NiCE named sole Gartner Customers' Choice for CCaaS
Software-as-a-Service

NiCE named sole Gartner Customers' Choice for CCaaS

The accolade strengthens NiCE's standing as contact centre buyers weigh cloud migration, AI features and customer support more heavily.

By Sean Mitchell • 4 min read • Tue, 7th Apr 2026
Illumio named Gartner Customers' Choice for security
Firewalls

Illumio named Gartner Customers' Choice for security

Illumio earns Gartner Customers' Choice for network security microsegmentation, scoring 4.8 out of 5 with 98% willing to recommend.

By Mark Tarre • 5 min read • Thu, 29th Jan 2026

Global Stories

Customer Choice stories

BNY launches Pay-to-Wallet service for Asia Pacific
Digital Transformation

BNY launches Pay-to-Wallet service for Asia Pacific

Banks in Asia Pacific can now send cross-border payments into retail wallets, as BNY taps rising demand for faster consumer payouts.

By Karen Joy Bacudo • 3 min read • Last month
NatWest & banks set out AI agent payment principles
Data Protection

NatWest & banks set out AI agent payment principles

Banks want to prevent AI-driven shopping from eroding customer control, privacy and security as agentic commerce moves closer to everyday payments.

By Karen Joy Bacudo • 5 min read • Last month
Bill.me lifts on-time bill payments with open banking
Fintech

Bill.me lifts on-time bill payments with open banking

On-time bill settlements rose 17% in three months after the platform added bank-to-bank payments, cutting costs and lifting usage.

By Sofiah Nichole Salivio • 4 min read • Last month
Hisense expands appliances into 65 Noel Leeming stores
Customer Experience

Hisense expands appliances into 65 Noel Leeming stores

The wider shelf presence should help Hisense win more whitegoods shoppers as New Zealand households compare appliances in store before buying.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 12th Aug 2026
Syspro launches marketplace for manufacturing ERP users
Customer Relationship Management

Syspro launches marketplace for manufacturing ERP users

Manufacturers and distributors can now cut integration headaches as Syspro’s new marketplace bundles partner software around its ERP platform.

By Sean Mitchell • 3 min read • Wed, 6th May 2026
FNZ launches premium Select service for wealth clients
Digital Transformation

FNZ launches premium Select service for wealth clients

Wealth clients will get faster platform changes and priority support as FNZ splits its offer into premium and standard service tiers.

By Karen Joy Bacudo • 3 min read • Wed, 1st Apr 2026
AbbeyAutoline signs data deal to boost motor cover
Data Protection

AbbeyAutoline signs data deal to boost motor cover

Motorists in Northern Ireland could see broader insurer choice as richer quote-stage data aims to ease high premiums and attract more cover.

By Sofiah Nichole Salivio • 4 min read • Thu, 26th Mar 2026
Rimini Street: SaaS-pocalypse spells opportunity to escape AI lock-in
Hybrid Cloud

Rimini Street: SaaS-pocalypse spells opportunity to escape AI lock-in

Rimini Street hails a looming “SaaS‑pocalypse”, pitching its Smart Path as an AI-era escape route from costly cloud and platform lock-in.

By Donovan Jackson • 4 min read • Wed, 25th Mar 2026
Xero Power Lists boost app discovery, developer reach
Fintech

Xero Power Lists boost app discovery, developer reach

Xero launches App Store Power Lists to spotlight top referred apps, boosting discovery for small businesses and reach for developers.

By Karen Joy Bacudo • 4 min read • Thu, 26th Feb 2026
Sage predicts trust & agentic AI will reshape channel
Software-as-a-Service

Sage predicts trust & agentic AI will reshape channel

Sage's Gretchen O'Hara says trust and agentic AI will determine which channel partners win, grow and keep customers by 2026.

By Sean Mitchell • 4 min read • Sat, 20th Dec 2025

Stories from Other Regions

Customer Choice stories

Zadara joins Open Cloud Coalition to back UK cloud reform
Hybrid Cloud

Zadara joins Open Cloud Coalition to back UK cloud reform

A push for more cloud choice in Britain has gained another backer as customers face lock-in, higher costs and data-location worries.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 5th Jun 2026
FVSBank partners with MANTL to speed account opening
Digital Transformation

FVSBank partners with MANTL to speed account opening

Customers at FVSBank will be able to open more deposit accounts online in minutes, as the bank unifies branch and digital onboarding.

By Karen Joy Bacudo • 4 min read • Fri, 22nd May 2026
Aramex urges NZ firms to rethink parcel returns plans
Customer Experience

Aramex urges NZ firms to rethink parcel returns plans

NZ businesses may face more costly and less convenient parcel returns as NZ Post withdraws services from 142 urban partner stores.

By Sean Mitchell • 3 min read • Fri, 15th May 2026
Hybrid lending model key to Canada's financial future
Digital Transformation

Hybrid lending model key to Canada's financial future

Canada's lending future is going hybrid as Money Mart doubles down on both mobile apps and 420-plus branches to widen access.

By Peter Kalen • 4 min read • Sat, 31st Jan 2026
SUSE & evroc forge sovereign European cloud stack deal
Virtualisation

SUSE & evroc forge sovereign European cloud stack deal

SUSE and evroc ally to build an end-to-end sovereign European cloud stack, promising EU-only control of data, infrastructure and support.

By Sean Mitchell • 4 min read • Thu, 8th Jan 2026