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5 mobile-first strategies to ensure contact data quality
Digital Transformation

5 mobile-first strategies to ensure contact data quality

Poor mobile data quality can cost retailers deliveries, revenue and loyalty as shoppers switch devices and systems leave records incomplete.

By Greg Brown • 5 min read • Wed, 1st Apr 2026
Bedrock expands ArgusAI for AI agent risk oversight
Data Protection

Bedrock expands ArgusAI for AI agent risk oversight

Bedrock expands ArgusAI to map AI agents, MCP servers and Snowflake Cortex access, promising unified oversight of enterprise AI risk.

By Mark Tarre • 5 min read • Sat, 21st Mar 2026
ThoughtSpot unveils Spotter Semantics AI-native layer
Data Analytics

ThoughtSpot unveils Spotter Semantics AI-native layer

ThoughtSpot debuts Spotter Semantics, an AI-native semantic layer to give analytics agents consistent, governed answers to data questions.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 13th Mar 2026
MaxContact Australia rebrands as Kaizn in CX advisory shift
Unified Communications

MaxContact Australia rebrands as Kaizn in CX advisory shift

MaxContact Australia rebrands as Kaizn, expanding into independent CX and contact centre advisory across Australia and New Zealand.

By Catherine Knowles • 4 min read • Fri, 27th Feb 2026
Infobip unveils AgentOS to power AI-first customer service
Unified Communications

Infobip unveils AgentOS to power AI-first customer service

Infobip launches AgentOS, an AI orchestration layer unifying customer data and channels so autonomous agents can manage and personalise service.

By Catherine Knowles • 3 min read • Fri, 27th Feb 2026
Gain Theory has been named Leader in Forrester Wave report
Data Analytics

Gain Theory has been named Leader in Forrester Wave report

Gain Theory named a Leader in Forrester's latest Marketing Measurement and Optimization Services Wave, topping the Strategy category.

By Kaleah Salmon • 4 min read • Thu, 29th Jan 2026
AI data matching: boosting accuracy & cutting costs
Data Analytics

AI data matching: boosting accuracy & cutting costs

As data grows messy and massive, AI-powered matching promises sharper insight, lower long-run costs and an edge over rigid rule-based tools.

By Edmund Ng • 9 min read • Sat, 24th Jan 2026
Zendesk flags APAC demand for transparent, smarter AI CX
Data Analytics

Zendesk flags APAC demand for transparent, smarter AI CX

Zendesk warns APAC brands that rising CX expectations demand transparent, context-rich AI that resolves issues instantly or risks churn.

By Shannon Williams • 5 min read • Tue, 13th Jan 2026
Integral Ad Science hires Melissa Furze to lead AI push
Data Protection

Integral Ad Science hires Melissa Furze to lead AI push

Integral Ad Science taps former LinkedIn leader Melissa Furze as Head of Data Science to steer an AI-first strategy in ad verification.

By Mark Tarre • 4 min read • Wed, 7th Jan 2026
US banks dominate AI patents as Europe falls behind
Data Protection

US banks dominate AI patents as Europe falls behind

US banks tighten grip on AI patents in finance, with a small North American elite racing ahead as European rivals fall further behind.

By Sean Mitchell • 4 min read • Thu, 11th Dec 2025
NEXCOM unveils advanced AI & edge hardware for industry sectors
Robotics

NEXCOM unveils advanced AI & edge hardware for industry sectors

NEXCOM unveils advanced AI and edge computing hardware for smart retail, agriculture, robotics, and industrial sectors at Embedded World North America 2025.

By Kaleah Salmon • 3 min read • Mon, 27th Oct 2025
Yaspa raises USD $12 million for US expansion & Atlanta launch
Fintech

Yaspa raises USD $12 million for US expansion & Atlanta launch

London fintech Yaspa raises USD $12 million led by Discerning Capital to expand into the US with a new base in Atlanta, targeting regulated gambling payments.

By Kaleah Salmon • 3 min read • Fri, 4th Jul 2025
Twilio recognised as leader in IDC MarketScape for CDP 2024
Customer Experience

Twilio recognised as leader in IDC MarketScape for CDP 2024

Twilio has been named a leader in the IDC MarketScape for Worldwide Customer Data Platforms for B2C users for 2024-2025, highlighting its innovative solutions.

By Catherine Knowles • 3 min read • Fri, 13th Dec 2024

Stories from Other Regions

Customer Analytics stories

Clear Mountain Bank adopts Alkami digital platform
Data Analytics

Clear Mountain Bank adopts Alkami digital platform

Clear Mountain Bank rolls out Alkami's digital platform to modernise services, add data-led marketing and rival larger lenders' tech.

By Karen Joy Bacudo • 3 min read • Tue, 24th Mar 2026
UK resellers move from AI talk to practical rollout
Unified Communications

UK resellers move from AI talk to practical rollout

UK resellers shift from AI hype to hands-on deployments as customers demand automation, analytics and compliance in communications.

By Shannon Williams • 4 min read • Thu, 19th Mar 2026
OCBC AI veteran Donald MacDonald launches advisory firm
Data Analytics

OCBC AI veteran Donald MacDonald launches advisory firm

OCBC AI veteran Donald MacDonald leaves after 22 years to launch Colourcode.AI, advising boards and leaders on AI strategy and governance.

By Sean Mitchell • 4 min read • Mon, 8th Dec 2025
AnswerRocket boosts AI offerings with Cognitive Spark acquisition
Data Analytics

AnswerRocket boosts AI offerings with Cognitive Spark acquisition

AnswerRocket has acquired Cognitive Spark to enhance AI-driven data science solutions, enabling faster, enterprise-wide insights using agentic artificial intelligence.

By Shannon Williams • 3 min read • Wed, 23rd Apr 2025