Contact Centre stories - Page 81
Once known as ‘Call Centres’, the modern Contact Centre incorporates traditional telephony along with
web chat, text messaging, remote access services, and video conferencing to manage customer
interactions. Contact Centres are most associated with the provision of support, assistance or guidance
on products or services offered by companies serving large numbers of customers. Some are ‘outbound’
– that is, they reach out to customers for sales or other purposes, others are ‘inbound’ and receive
incoming contacts from people looking for help. Many combine both inbound and outbound functions.
Contact centres are often large facilities with tens or hundreds of workers – but they can also be virtual,
with people working ‘in’ the contact centre from home.
Can you abuse technology? It definitely works the other way around!
Tue, 27th Sep 2016
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martech
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smart home
Many abuse Siri and similar AI, raising concerns about the morality of our digital manners and the potential impact on society.
The incredible system that every IT department needs
Sat, 24th Sep 2016
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network infrastructure
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sdn
Discover Netscout, the hidden gem revolutionising IT monitoring with InfiniStream, the 'big data device' essential for any tech department.
What does today's customer want? New study finds experience in ANZ is getting worse
Thu, 22nd Sep 2016
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crm
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cx
You’d think that over time, we’d start getting better at the things we do. Apparently, that’s not the case for customer experience.
Genesys announces its new Microsoft status
Wed, 21st Sep 2016
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cx
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martech
Genesys becomes a Microsoft Gold Partner, strengthening their collaboration & providing customers with more value.
Singtel and Optus Business extend ANZ contract
Mon, 19th Sep 2016
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optus
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contact centre
Singtel and Optus Business extend managed services deal with ANZ for four more years. #ICT #partnership #financialservices.
Mastercard searching for Kiwi startup collaboration partners
Thu, 15th Sep 2016
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martech
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commerce systems
Mastercard is looking for Kiwi startups to collaborate with and help scale their businesses through their startup engagement programme, Start Path.
Empired set to drive Royal Automotive Association's digital transformation
Wed, 14th Sep 2016
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digital transformation
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public cloud
Driving transformation has a whole new meaning to the Royal Automobile Association (RAA) of South Australia, as the company partners with Empired.
Evolve IP eyes Asia-Pacific expansion for cloud and data center services
Tue, 13th Sep 2016
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hyperscale
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dc
Evolve IP sets sights on the Asia Pacific and Australia regions for cloud services and virtual data center coverage.
Grumpy tech guy: Welcome to Transylvanian tech support hell
Tue, 13th Sep 2016
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endpoint protection
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edr
Frustrated by a phone glitch, a journalist's call to tech support takes a bizarre turn as he's connected to a call centre in Transylvania.
Australian not-for-profit digitally transforms for client security
Tue, 6th Sep 2016
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converged infrastructure
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avaya
The Nutanix platform was put in place to securely enable Avaya contact centre and video conferencing - a key component of its digital strategy.
Microsoft APC Day 1 highlights: Don't be a passenger
Tue, 6th Sep 2016
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data analytics
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digital transformation
The Microsoft Australia Partner Conference 2016 gets underway with keynotes emphasizing the importance of defining your own future.
APC 2016 Day 1: Opportunities abound says Microsoft
Tue, 6th Sep 2016
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data analytics
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software development
Microsoft has told its Australian partners there are 'absolutely stunning' opportunities ahead and outlined new multi-billion dollar opportunities.
Samsung NZ issues recall of all Galaxy Note7 smartphones
Mon, 5th Sep 2016
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smartphones
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uc
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samsung
Samsung New Zealand is recalling all Samsung Galaxy Note7s currently in circulation, after global reports that batteries could explode.
Cogent enters new video comms partnership with Kiwi startup FaceMe
Mon, 5th Sep 2016
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contact centre
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cogent
The company says videoconferencing software & video tech is something it has been missing, and this partnership will benefit their channel network.
New partnership looks to expand global VoIP presence
Wed, 31st Aug 2016
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hyperscale
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dc
Telnyx partners with Equinix to expand VoIP platform to Europe and Asia, improving network performance by over 60%.
Exclusive: Dicker Data NZ talks reseller benefits in Plantronics deal
Wed, 31st Aug 2016
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dicker data
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plantronics
Dicker Data NZ gives us the lowdown on the opportunities for resellers from yesterday's addition of Plantronics to its portfolio.
Exclusive: Plantronics finds new home at Dicker Data in exclusive distie deal
Tue, 30th Aug 2016
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dicker data
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plantronics
Plantronics has a new home, with Dicker Data New Zealand now the exclusive distributor for the vendor in New Zealand.
The Internet of Sh*t - the opinions of a tech afficionado
Wed, 24th Aug 2016
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iot
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cloud services
The reality of the Internet of Things is more akin to an Internet of Shit, with many gadgets failing to live up to the hype.
How broadband can be used for critical WAN tasks
Tue, 23rd Aug 2016
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uc
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network infrastructure
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sd-wan
An SD-WAN abstracts multiple, completely different forms of transport connectivity and combines them into manageable software components.
Two big Government contract wins for Vodafone
Fri, 19th Aug 2016
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uc
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telco
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contact centre
Vodafone wins government contracts with Ministry of Business, Innovation and Employment and Ministry of Justice.