Consumer Trust stories

Designer Kids Club launches ReLuxe Story, using Digital Product Passports to track luxury childrenswear from first purchase to resale.

Yext predicts AI will overhaul online discovery by 2026, as trust in AI search grows and brands race to be chosen by algorithms.

AI agents will reshape how shoppers discover brands, forcing retailers to rethink visibility as SaaS vendors and ad budgets come under strain.

UK insurers reshape pricing and products as FCA reforms spur fresh gaps between new and renewal premiums and add complexity for consumers.

Adobe says generative AI referrals to retailers jumped nearly 700% over the 2025 holidays, driving longer visits and stronger conversions.

Business leaders now see AI chiefly as a growth engine, with most shifting strategies from cost-cutting to revenue and innovation gains.

Exactly.com predicts AI agents, social commerce and omnichannel retail will redefine trust, convenience and control in 2026 shopping.

Value for money drives online customer sentiment three times more than price, delivery speed or product quality, a study of reviews finds.

Shoppers in the UK and US now value reliable, transparent deliveries and returns over speed alone, new research from Locus suggests.

AI agents, circular retail and tighter rules will upend shopping by 2026, Akeneo warns, as poor product data threatens brand visibility.

AI tools and online deals help drive a 5% rise in Australian Christmas retail spending, with discount and department stores surging.

Automation, on-device AI and smarter device management are set to transform Canada’s frontline industries and redefine digital operations by 2026.

Crypto exchange KuCoin is opening a Sydney HQ, ramping up local hiring and regulation-first products as it chases Australian growth.

UK homebuyers fear AI-fuelled ID fraud as two-thirds worry about fake documents yet still share sensitive data via email and messaging apps.

Verified brand logos in emails are boosting Australians’ trust and clicks in Boxing Day sales, as AI-driven phishing threats intensify.

Online marketplaces now dominate UK high-value shopping journeys, as brands risk invisibility without strong, optimised product data.

Australia’s banks face rising AI-driven scams, making robust human identity verification and phishing-resistant MFA critical to security.

Tesco is piloting next-generation 2D QR codes to boost transparency, cut food waste and meet tougher EU product data rules.

UK Black Friday pet sector spending surged with average orders up 56%, as shoppers focused on essentials and bigger baskets to maximise savings.

UK shoppers want AI for real-time delivery tracking and returns but demand transparency and human support for trust and control over choices.