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Australia

Consumer rights Stories

Australian Stories

Consumer rights stories

Cars24 launches sale with discounts & buyer guarantees
Customer Experience

Cars24 launches sale with discounts & buyer guarantees

Household budget pressure is pushing used-car buyers to seek price certainty, as Cars24 pairs discounts with return and price-match guarantees.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Australians demand fairer data use as AI trust sinks
Data Protection

Australians demand fairer data use as AI trust sinks

Public confidence in AI and data handling has plunged, with most Australians rejecting the use of personal information to train models.

By Sean Mitchell • 4 min read • Thu, 28th May 2026
Millions of Australians struggle to navigate legal issues
Artificial Intelligence

Millions of Australians struggle to navigate legal issues

Confusion, not fees, is blocking access to legal help for millions of Australians, a survey commissioned by LawConnect found.

By Mark Tarre • 5 min read • Tue, 26th May 2026

Global Stories

Consumer rights stories

Privado AI finds Google Consent Mode errors on 48% of sites
Data Protection

Privado AI finds Google Consent Mode errors on 48% of sites

Nearly half of high-traffic sites tested may still send data to Google Ads after opt-outs, raising privacy and compliance risks.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Fans warned over World Cup cyber scams & fake tickets
Malware

Fans warned over World Cup cyber scams & fake tickets

Fans buying tickets or streams for the FIFA World Cup face fake sites, rogue apps and QR-code traps that can steal payment details.

By Joseph Gabriel Lagonsin • 5 min read • Last month
EU digital withdrawal rule adds pressure on returns
Digital Transformation

EU digital withdrawal rule adds pressure on returns

Retailers selling into the bloc face higher costs and slower refunds as EU rules require a visible digital cancellation option in checkout flows.

By Karen Joy Bacudo • 4 min read • Last month
Navigating data challenges in China's E-commerce market
Customer Relationship Management

Navigating data challenges in China's E-commerce market

Brands risk blind spots and sanctions in China as fragmented platforms and tighter rules make customer data harder to use and move.

By Edmund Ng • 5 min read • Last month

Stories from Other Regions

Consumer rights stories

Most Buy Now, Pay Later users unaware of new UK rules
Fintech

Most Buy Now, Pay Later users unaware of new UK rules

Many shoppers could soon face affordability checks at checkout as 59% of BNPL users say they have not heard of the new rules.

By Karen Joy Bacudo • 5 min read • 3 days ago
BNPL use among PayPlan customers rises 3,793% in UK
Fintech

BNPL use among PayPlan customers rises 3,793% in UK

Awareness of new rules remains low even as PayPlan customers increasingly use buy now, pay later to cover everyday household costs.

By Sofiah Nichole Salivio • 4 min read • 4 days ago
Millions hit by roaming charges on UK coast & borders
Wireless Networks

Millions hit by roaming charges on UK coast & borders

More than 5 million Britons have been caught out by phones latching on to foreign signals at home, risking unexpected bills.

By Mark Tarre • 4 min read • Last week
UK banks vow to improve access to basic bank accounts
Customer Experience

UK banks vow to improve access to basic bank accounts

FCA findings show vulnerable customers are still missing out on basic bank accounts, prompting nine banks to tighten offer and application processes.

By Karen Joy Bacudo • 4 min read • Last week
New Zealand urged to boost transparency in data use
Data Protection

New Zealand urged to boost transparency in data use

Wider adoption of AI tools is prompting calls for plain-language data rules that give New Zealanders more control over personal information.

By Sean Mitchell • 4 min read • Last week
FCA review says AI will reshape retail finance by 2030
Data Protection

FCA review says AI will reshape retail finance by 2030

About 11 million UK adults could use autonomous AI for money management, raising fresh concerns over fraud, control and market concentration.

By Karen Joy Bacudo • 5 min read • Last week
Ottawa releases new bank fraud & data sharing rules proposal
Data Protection

Ottawa releases new bank fraud & data sharing rules proposal

Consumers could gain stronger protections and easier data sharing as Ottawa opens consultations on bank fraud and open-banking rules.

By Jake MacAndrew • 3 min read • Last month
Crypto group urges UK bank complaints over transfer bans
Crypto

Crypto group urges UK bank complaints over transfer bans

Bank restrictions could be challenged by thousands of customers after a campaign accused lenders of blocking legal crypto transfers in the UK.

By Karen Joy Bacudo • 4 min read • Last month
New Zealand expands anti-scam measures across sectors
Fintech

New Zealand expands anti-scam measures across sectors

Households and businesses could be spared more fraud losses as banks, telcos and platforms widen checks and scam-blocking codes.

By Karen Joy Bacudo • 4 min read • Last month
Disabled shoppers face widespread barriers, study finds
Customer Experience

Disabled shoppers face widespread barriers, study finds

Widespread access failures are driving disabled shoppers away, with 38% abandoning purchases and most avoiding brands after bad experiences.

By Mark Tarre • 4 min read • Tue, 26th May 2026