Chatbots stories
Customer-centric brands using advanced AI benefit from increased efficiency, loyalty, and revenue, according to a report sponsored by Genesys.
This week Cisco is building 'the bridge to possible' to more than 8000 people expected to attend the Cisco Live 2019 conference in Melbourne.
The insurance industry in New Zealand is on the brink of transformation with AI, machine learning, and IoT, promising faster, more transparent services.
UCaaS is one of the fastest growing markets and is experiencing extensive pressure to evolve and keep up with the latest collaboration trends.
The term 'digital twin' may sound foreign to some, but Gartner says it is rapidly becoming established among modern organisations.
From making artificial intelligence a business reality to closer ties to human colleagues, robotic process automation is gearing up for a strong 2019.
BMC Helix with IBM Watson delivers cognitive insights across structured and unstructured federated knowledgebases.
The network for commercial financing will supposedly provide participants with a single view of all the transactions happening in the network.
IBM opens up Watson AI across any cloud, championing industry-wide transformation by breaking data silos and offering seamless AI integration.
Microsoft has unleashed a new healthcare bot that provides cloud-based conversational AI to help patients take healthcare into their own hands.
42% of Australian consumers have visited a store for the first time because of the enjoyable online digital experience the brand provided.
With an emphasis on blending the two technologies to maximise returns for local mid-market companies, it helps them take the robot out of the human.
Chatbots have typically been used for customer experience, but AvePoint ANZ believes employees should also benefit from their use.
Gartner says while there are obvious concerns for today's workforce, the massive rise of AI will be about augmentation, not total automation.
Australian tech firm LiveTiles partners with Microsoft to launch an Airline AI bot to streamline gate operations, aiming to boost customer service efficiency.
Too much conversation and too little action could lead companies to neglect, lose, and repel their very lifeblood, according to Dimension Data.
The number of enterprises implementing artificial intelligence grew 270% in the past four years and tripled in the past year, according to Gartner.
The truth is, in today's hyper-competitive digital economy, organisations that choose to embrace intelligent automation will come out on top.
APIs are revolutionising customer experience by merging data across platforms, allowing businesses to predict and meet consumer needs with precision.
User experience, edge computing and AI will dominate as key trends in 2019 as organizations focus on simplifying enterprise architectures.
