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Australian Stories

Australian mid-market firms embrace AI for competitive edge
Generative AI

Australian mid-market firms embrace AI for competitive edge

A report by Avanade reveals that 86% of mid-market organisations in Australia plan to increase AI budgets by up to 50% amid rising competitive pressures.

By Kaleah Salmon • 3 min read • Tue, 26th Nov 2024
Customer Science launches AI Accelerator for call centres
Unified Communications

Customer Science launches AI Accelerator for call centres

Customer Science Group has launched an AI Accelerator Program, aiming to help contact centres effectively implement AI and enhance customer experiences.

By Melania Watson • 3 min read • Mon, 18th Nov 2024
How aligning IT investments with broader business goals leads to long-term success
Digital Transformation

How aligning IT investments with broader business goals leads to long-term success

Australian firms are recognising technology as a key strategic driver, with 68% of C-suite executives prioritising operational efficiency in digital investments.

By John Harding • 3 min read • Thu, 31st Oct 2024

Global Stories

Real-time KYC: Tipping the balance in corporate banking's digital revolution
Data Analytics

Real-time KYC: Tipping the balance in corporate banking's digital revolution

As corporate banking undergoes a digital transformation, real-time KYC processes powered by Corporate Digital Identity are set to significantly enhance operational efficiency.

By Wayne Johnson • 6 min read • Tue, 28th Jan 2025
Centurion teams with Nexer for Microsoft Dynamics 365 ERP
Digital Transformation

Centurion teams with Nexer for Microsoft Dynamics 365 ERP

Centurion Safety Products has partnered with Nexer to implement Microsoft Dynamics 365 ERP, aiming to modernise its digital operations with enhanced efficiency.

By Kaleah Salmon • 2 min read • Thu, 23rd Jan 2025
Cloud ERP trends set to reshape the CFO agenda in 2025
Data Analytics

Cloud ERP trends set to reshape the CFO agenda in 2025

As cloud ERPs reshape the CFO agenda in 2025, AI and automation will drive smarter operations, transforming how businesses manage their growth.

By Annexa • 5 min read • Wed, 18th Dec 2024
Amperity unveils AI-driven Customer Data Cloud platform
Data Analytics

Amperity unveils AI-driven Customer Data Cloud platform

Amperity has launched its AI-driven Customer Data Cloud to enhance customer data management, aiming to transform vast data volumes into valuable business insights.

By Melania Watson • 3 min read • Wed, 4th Dec 2024
Generative AI boosts productivity in ANZ workplaces
Generative AI

Generative AI boosts productivity in ANZ workplaces

A new study reveals that generative AI is enhancing productivity in Australian and New Zealand workplaces, with many saving over two hours daily.

By Shannon Williams • 3 min read • Thu, 28th Nov 2024
Lánluas guide helps public sector maximise ERP investments
EduTech

Lánluas guide helps public sector maximise ERP investments

Lánluas Consulting's new guide aims to empower public sector finance teams in optimising digital investments and enhancing operational efficiency.

By Catherine Knowles • 3 min read • Fri, 22nd Nov 2024
Microsoft to change OneDrive policies for unlicensed users
Storage

Microsoft to change OneDrive policies for unlicensed users

Microsoft's changes to OneDrive storage policies from January 2025 will push organisations to rethink their digital information management strategies.

By Imee Dequito • 2 min read • Wed, 20th Nov 2024
AvePoint introduces AI benchmarking for Microsoft 365 users
Data Analytics

AvePoint introduces AI benchmarking for Microsoft 365 users

AvePoint unveils AI benchmarking tools for Microsoft 365 users, helping organisations optimise AI adoption and usage against peer data.

By Melania Watson • 3 min read • Wed, 20th Nov 2024
Exclusive: How Celonis customers achieve sustainability goals through AI application
Supply Chain

Exclusive: How Celonis customers achieve sustainability goals through AI application

Celonis is using AI to help clients achieve their sustainability goals by optimising processes and illuminating emissions, amidst rising regulatory pressures.

By Melania Watson • 4 min read • Fri, 25th Oct 2024
Subscription sales fails and how to prevent them in your business
Customer Experience

Subscription sales fails and how to prevent them in your business

Switching to a subscription model is a great way to maximise revenue, provided you avoid these common obstacles.

By Carl Warwick • 4 min read • Wed, 23rd Oct 2024
The building blocks of Intelligent Automation
Data Analytics

The building blocks of Intelligent Automation

Intelligent Automation is revolutionising business, with its industry value surging from USD $250 million to USD $5.63 billion in a decade.

By Michael McLaughlin • 7 min read • Tue, 22nd Oct 2024

Stories from Other Regions

Empowering automation: Unlocking the power of intelligent workflows with ERP
Data Protection

Empowering automation: Unlocking the power of intelligent workflows with ERP

As the UK embraces digital transformation, intelligent automation through ERP systems is set to surge, with a projected market growth of 5.31% from 2024-2029.

By Amol Vedak • 5 min read • Thu, 23rd Jan 2025
Gen AI in 2025: Specialisation, integration & automation
Generative AI

Gen AI in 2025: Specialisation, integration & automation

In a recent discussion, Adonis Celestine from Applause forecasts that Generative AI tools will evolve into specialised chatbots by 2025, facing integration hurdles.

By Shannon Williams • 3 min read • Tue, 3rd Dec 2024
Maxicare improves operations with NICE Workforce Management
Unified Communications

Maxicare improves operations with NICE Workforce Management

Maxicare has significantly improved customer experience and operational efficiency in its contact centres by implementing NICE Workforce Management.

By Sean Mitchell • 2 min read • Wed, 27th Nov 2024