Contact Centre-as-a-Service (CCaaS) stories - Page 3
Genesys ‘Leader’ in Magic Quadrant for contact centre-aaS
Thu, 12th Nov 2020
#
crm
#
uc
#
martech
Genesys named a Leader for completeness of vision in the 2020 Gartner Magic Quadrant for Contact Centre as a Service.
NEC enters comms-aaS market with new partnership
Thu, 23rd Apr 2020
#
crm
#
uc
#
digital signage
NEC teams up with Intermedia to launch new cloud-based unified communications and contact centre solutions, expanding their global reach and market presence.
Bye bye bankruptcy: Avaya acquires contact centre as a service provider
Wed, 31st Jan 2018
#
crm
#
uc
#
martech
It was only late last year when Avaya was cleared of bankruptcy, but the communications vendor is wasting no time in growing its business.
8x8 introduces its premium feature rich CCaaS product to AU and NZ
Mon, 21st Nov 2016
#
crm
#
uc
#
martech
8x8 is a global organisation that recently opened up business in AU & NZ after experiencing strong demand in the area - find out what they offer here.
CCiNZ conference delivers in spades.
Thu, 1st Nov 2012
#
uc
#
contact centre
#
ccaas
CCiNZ conference exceeds expectations with expert talks on industry evolution and strong networking in Auckland, promising future growth.