TelcoNews Australia - Telecommunications news for ICT decision-makers

Business Transformation stories

Laura fox  1

Trust, transformation and the women leading modern client partnerships

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crm
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digital transformation
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cx
Women in client leadership are quietly transforming creative-tech partnerships, aligning innovation with trust, governance and measurable growth.
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Leadership, transformation, and designing what's next for women

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digital transformation
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ai
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hybrid & remote work
An Iranian tech leader calls for women to claim space in AI and redesign leadership so work and family expand, not limit, their futures.
Quinny lei

It's not a gender gap, it's a confidence gap: Rethinking women's participation in the AI era

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digital transformation
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risk & compliance
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genai
In AI‑driven workplaces, women face less a barrier of access than of confidence - and early, everyday experimentation may prove decisive.
Nidhi suresh headshot  ibs software

Customer success is not support, it is stewardship

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digital transformation
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erp
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ai
Customer success must evolve from reactive support to strategic stewardship, aligning stakeholders so tech investments deliver lasting value.
Martyn

AI-era contact centres become strategic CX data hubs

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crm
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uc
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data protection
In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.
Office team glowing brain network ai corporate training upski

Degreed unveils AI tools to close human readiness gap

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data analytics
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digital transformation
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rpa
Degreed launches AI-driven learning tools and programmes to tackle the “human readiness gap” holding back companies' AI investments.
Des viranna headshot cropped

Five signs that your organisation is more AI-ready than you think

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data analytics
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digital transformation
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cx
If you can clearly define problems, empower a bridge-builder and embrace measured risk, your organisation may be AI-ready already.
Logicmonitor amy curran(2)

AI as a career accelerator: expanding influence beyond the IT function

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digital transformation
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hcm
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rpa
AI is helping women in HR and beyond gain strategic influence, speeding policy work and reshaping leadership paths outside IT.
Crowded australian office lobby vs empty specialist roles ai finance

Skills shortages persist despite surge in job applicants

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digital transformation
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hcm
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risk & compliance
Australia's hiring market swells with applicants, yet firms still battle to secure scarce finance, data, AI and cybersecurity skills.
Pauline pangan

AI, women in tech & why progress demands a human lens

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digital transformation
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ai
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it industry
As AI reshapes tech, women still battle entrenched bias; only a deliberately human lens can turn this revolution into real inclusion.
Anz exec meeting ai workflow pilot to production auckland view

Quanton rebrands as AI partner to take pilots to scale

Last week
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digital transformation
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it automation
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rpa
Quanton ditches pure automation tag to relaunch as an AI transformation partner, promising to help ANZ firms push pilots into production.
Kinetic

Kinetic IT named ServiceNow Asia Pacific Rising Star

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digital transformation
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partner programmes
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rpa
Kinetic IT has been named ServiceNow's 2026 Asia Pacific Consulting & Implementation Rising Star Partner, after recently attaining Elite status.
Ai brain glowing in rusted gears tangled with legacy systems

AI ambitions collide with legacy integration problems

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edutech
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data protection
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devops
AI is racing into business plans, but NashTech research finds brittle legacy systems and poor integration are quietly throttling progress.
Stockholm contact centre ai cloud orchestration secure comms

Sinch unveils AI agent tools for customer engagement

Last month
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uc
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data protection
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digital transformation
Sinch unveils AI agent tools to orchestrate customer interactions across messaging, email and voice, promising flexible, channel-agnostic deployment.
Modern us office it training chatbot network diagrams collab

CompTIA launches AI course for frontline help desks

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devops
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digital transformation
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cx
CompTIA unveils AI Help Desk Essentials course to train frontline IT support teams in safe, effective use of generative AI chatbots.
Corporate office maze businesspeople with oversized puzzle pieces

Tempo study finds one in three enterprise projects fail

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devops
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digital transformation
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apm
Nearly one in three enterprise projects fail to deliver meaningful ROI, Tempo warns, with misalignment wasting up to USD $260 million a year.
London boardroom ai investment maze circuitry money barriers

Firms pour billions into AI but struggle to scale value

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edutech
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digital transformation
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hcm
Firms spent USD $252 billion on AI in 2024, yet only 4% report repeatable, scalable value as governance and skills gaps hold back returns.
Businessman at forked road choosing between fast robots and calm path

Are you falling behind on AI or just moving at the wrong pace?

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digital transformation
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rpa
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risk & compliance
As AI quietly accelerates inside core systems, many firms risk mismatched governance that leaves them both behind and overexposed at once.
Australian digital print factory empty workstations labour shortage

Labour squeeze drives print shift to digital inkjet

Last month
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digital transformation
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rpa
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supply chain
Labour shortages and tighter deadlines are forcing Australian printers to automate and pivot from traditional presses to digital inkjet workflows.
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Infotrust sells Nexgen for AUD $50m to fund cyber push

Last month
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data protection
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ransomware
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digital transformation
Infotrust sells its Nexgen cloud and communications unit for AUD $50m to bankroll acquisitions and double down on sovereign cyber security.