AI Adoption stories - Page 49

Over 80% of APAC firms use AI-driven APIs, but many lack strong security, risking breaches as AI adoption surges, says new F5 report.

Kyndryl's survey reveals AI use in mainframe modernisation is set to deliver a USD $33 billion boost in cost savings and new revenues by 2027.

While 82% of Australian and New Zealand retailers have adopted AI, only 9% trust it to manage customer interactions without human oversight, study finds.

NiCE has acquired Cognigy, merging their AI to enhance global customer experience platforms with advanced conversational and agentic AI technology.

Research reveals Australian consumers prefer human customer service, with only 28% comfortable engaging with AI-powered support, citing trust and accuracy concerns.

Zoho unveils domain-specific AI models focused on enterprise productivity, privacy and cost control, steering clear of general-purpose chatbots.

Kore.ai has been named a Leader in Gartner's 2025 Magic Quadrant for Conversational AI Platforms, praised for its adaptability and AI innovation.

Cato Networks acquires Aim Security to enhance AI security, surpassing USD $300 million annual revenue and raising USD $409 million in Series G funding.

SiMa.ai and L&T Technology Services have partnered to develop AI solutions for mobility, healthcare, robotics, and industrial automation sectors globally.

Over half of executives report deploying AI agents, driving business growth and ROI in areas like customer service and marketing, finds a Google Cloud study.

Financial leaders prioritise responsible AI standards over generative AI, seeing accountability as key to boosting ROI amid growing implementation challenges.

Australian small ICT businesses lead AI adoption with 83% using it, despite a severe skills shortage in coding, cybersecurity, and data analytics.

Australian enterprises lead globally with 51% adopting AI, yet only 20% feel confident measuring ROI amid data readiness and security challenges.

Less than half of firms feel fully prepared to secure AI, despite widespread adoption and high confidence in their current security measures, Delinea finds.

Xero expands its AI agent JAX to automate tasks and provide smart insights, helping small businesses streamline finances and boost growth.

Alexander PR adopts AI-in-the-loop approach, placing AI within human-led workflows to boost accuracy and creativity while maintaining quality control.

Cognizant will deploy 1,000 context engineers using Workfabric AI's platform to industrialise agentic AI services across global enterprises.

Hyland unveils agentic AI tools, the Enterprise Context Engine and Agent Mesh, boosting automation by integrating with current enterprise systems seamlessly.

Rimini Street's CEO predicts AI will obsolete legacy ERP systems within a decade, as firms favour intelligent automation over costly software upgrades.

As AI moves from pilot to core business tool, firms worldwide balance productivity benefits with safety, governance and integration challenges.