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Swoop releases revolutionary Voice product for Aussie SMEs
Thu, 1st Feb 2024

Australian telecommunications provider Swoop has announced the release of a groundbreaking new Voice product. This comes in the wake of acquiring Seventeen Services, a telecommunications wholesale voice service based in Sydney, with the aim of providing accessible, cost-effective and scalable product and service packages to small-and-medium enterprises (SMEs).

The Voice product launch comes on the heels of Swoop's impressive financial results for FY23, which included a 51% year-on-year revenue growth, underlying EBITDA of AUD $16.3 million, up from AUD $13.0 million, and an accompanying AUD $0.5 million positive free cash flow (FCF) position. The fourth quarter of FY23 marks the company's first quarter of positive Free Cash Flow.

Swoop's new Voice offering is set to revolutionise business communication, encompassing Unlimited SIP Trunks and Unified Communications. This innovative suite allows businesses to supplement simple, cost-effective voice services seamlessly, thus enhancing their profitability and customer satisfaction. The product comes outfitted with adaptable mobile applications and desktop allocations, ensuring comprehensive communication and collaboration coverage throughout Australia, even in remote locations.

Alex West, Founder and CEO of Swoop conveyed his excitement about the launch, saying, "This acquisition is set to propel Swoop to new heights by enabling the launch of cutting-edge voice products, amplifying the company's offerings, and cementing its position as a frontrunner in the rapidly evolving world of business communication."

West emphasised the merger of two companies symbolises the dawn of a thrilling journey to reshape the way businesses communicate and interact in the digital age. He added, "At Swoop, our primary focus is, and has always been, our customers. This latest strategic business acquisition is proof of our continued commitment to providing best-in-class products and services to the Australian business community with products that actually help to drive business forward and make them successful."

Furthermore, Swoop is set to partner with NBN to extend Fibre to the Premise (FTTP) to over 250,000 businesses by the end of 2023. This partnership will present the opportunity for SMEs to boost high-speed connectivity and increase contestability and flexibility. Existing Swoop customers can upgrade their current technology to FTTP and avail of a business Fibre Connect offer with a business-grade technician and flexible appointment slots.

James Dover, Swoop's new Head of Voice, declared, "As we continue to expand rapidly with the ambition of becoming Australia's premier challenger in the telecommunications market, with these new Voice and NBN bundles we are offering unique telco and internet bundles as a more cost-effective alternative to traditional big telecommunication services." He added, "We're excited about this next chapter of our ongoing evolution as a core and essential provider to small and medium-sized businesses throughout Australia."

The new products are readily available to small and medium-sized businesses. The offers include a free handset with every new UC service as well as no porting costs, ensuring a smoother and more competitively edged transition for all new customers.