Omnisenti launches Voice AI platform for small Australian firms

Omnisenti has launched a Voice AI platform targeting small and mid-sized businesses in Australia, offering secure voice automation and departmental agent support.

The new platform, described by the company as a Voice-First AI Assistant Platform, combines voice automation with proprietary knowledge access and dedicated AI agents in an offering tailored to organisations seeking business-grade, yet accessible, capabilities.

The system is designed to support areas such as customer service, internal productivity, and operational efficiency for businesses that may lack large IT teams or substantial project budgets, enabling what the company refers to as "enterprise-level capabilities with small and mid-sized business-friendly deployment."

At the platform's core is Chawowa, an Intelligent Virtual Assistant (IVA) that automates customer interactions using natural speech, context awareness, and integration with existing workflows. According to Omnisenti, Chawowa is designed to manage both inbound and outbound calls, reduce missed opportunities, and sustain consistent brand engagement across all client communications.

Distinguishing itself from menu-driven or generic bots, Chawowa is capable of responding in real time, making decisions, and, when necessary, escalating matters, utilising a secure architecture based on proprietary business knowledge and agent support.

Peter Carr, Chief Executive Officer of Omnisenti, stated: "We didn't start with voice — we started with the business itself. We built Omnisenti from the inside out — beginning with SmartAsk to anchor the AI in the company's own knowledge, followed by TeamMates to reflect real organisational roles. Only then did we introduce Voice AI, giving businesses the ability to have genuinely intelligent, useful, and trustworthy conversations with their customers. MCP followed naturally, enabling businesses to orchestrate these capabilities at scale. That's how AI should be built — not around features, but around how real businesses actually work."

The SmartAsk engine forms the proprietary knowledge core of the new platform. It allows AI assistants to use the business's proprietary documents, data, and processes in responding to queries, with information stored on private or on-premises environments. Integrated with a private Large Language Model (LLM), SmartAsk is specifically designed to ensure responses are factually grounded, traceable, company-specific, audit-friendly, and isolated from external models.

According to Omnisenti, this architecture provides Voice AI agents with an understanding of the unique organisational structures, rules, and language relevant to each client, enabling more accurate and relevant interactions.

The platform also introduces TeamMates — a set of tailored, prompt-engineered AI agents mapped to critical business functions such as Sales, Marketing, Customer Support, Administration, Finance, Legal and Compliance, Human Resources, Operations, and Research and Development. Agents leverage a central knowledge base, promoting consistent performance and sharing across business functions.

By offering this cross-functional support, Omnisenti aims to enable smaller teams to achieve a level of operational capacity similar to that of larger enterprises, even when multiple roles are handled by a limited number of staff.

To help businesses manage complexity as they grow, the platform incorporates Private MCP (Multi-Agent Control Platform). This central layer is used to orchestrate workflows, manage permissions, and configure role-specific AI behaviours across the business.

The company reports that its deployment is intended to be rapid and minimally disruptive, with roll-out possible "in days, not months" and without the need for major IT investment or dependencies. The platform can be adopted starting with the Voice AI functionality and expanded modularly as needed, is priced with growing businesses in mind, and is available via cloud, private virtual, or on-premises solutions to accommodate a variety of compliance and data residency requirements.

Australian businesses can access the Voice AI Platform through Omnisenti's approved partner network, which includes managed service providers and technology resellers.