About Shannon
Shannon Williams
Journalist
Shannon is a freelance editor and writer. As a professional content creator over the last ten years, Shannon has worked across many industries including tech, business and travel, in a variety of mediums including media, publishing, communications and social media. She has a knack for finding the right voice for her audience and relishes the opportunity to tell stories.
Stories by Shannon - Page 76
Amplitude expands Digital Analytics Platform to optimise UX
Wed, 14th Feb 2024
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data analytics
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cx
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martech
Digital analytics firm, Amplitude, is set to expand its platform to aid corporate comprehension of user behaviours and enable customised customer experiences.
Cisco reveals new solutions for improved user experience
Wed, 14th Feb 2024
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cx
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martech
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open source
At the Cisco Live EMEA event, tech giant Cisco unveiled a host of new solutions aimed at enhancing customer performance.
Cisco unveils Identity Intelligence to bolster AI-driven security
Wed, 14th Feb 2024
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mfa
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casb
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sase
Cisco introduces Identity Intelligence, marking a significant step towards an integrated, AI-driven, cross-domain security platform.
Cisco launches AI-driven enhancements for secure cloud networking
Tue, 13th Feb 2024
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ai
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cloud services
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cisco
Cisco unveilis new AI-driven, integrated security services aimed to simplify operations and bolster enterprise network management efficiency.
Lacework lands IRAP for cloud safety platform
Tue, 13th Feb 2024
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hyperscale
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public cloud
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advanced persistent threat protection
Sydney's Lacework earns the IRAP certification for its cloud security platform, underscoring its commitment to security in cloud environments.
Cisco & NVIDIA unite to offer advanced AI infrastructure solutions
Tue, 13th Feb 2024
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ai
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cisco
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software
Cisco and NVIDIA unite to create efficient, secure AI infrastructure solutions, feeding the enterprise-level demand in the current AI era.
$74 billion loss risk for firms from poor customer service
Tue, 13th Feb 2024
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cx
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martech
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ai
Australian businesses face an annual financial risk of AU$74bn due to poor customer service, reveals Qualtrics' study.
Visa's AI technology thwarts $714m fraud in Australia
Tue, 13th Feb 2024
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ransomware
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phishing
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martech
Visa's AI-powered fraud solution has blocked $714m in attempted scams in Australia, over double the previous year's figure.
Rise in job satisfaction signals 'The Big Stay' among tech youth
Tue, 13th Feb 2024
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recruitment
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employment
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work-life balance
Surge in job satisfaction among young Australian tech professionals signals a shift from 'Great Resignation' to 'The Big Stay'.
Rise in poly-employment among shift workers hits 25-year high
Tue, 13th Feb 2024
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healthtech
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australian bureau of statistics
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deputy
Australian shift workers are increasingly taking on multiple jobs, a trend called 'poly-employment', which has reached a 25-year high.
New Notitia branch amid rising demand for tech services
Tue, 13th Feb 2024
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data analytics
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digital transformation
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martech
Australian tech firm Notitia is to open a third office in Canberra, driven by rising demand for data and tech consulting.
Outdated tech & board ignorance costing businesses
Tue, 13th Feb 2024
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cx
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martech
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ai
Outdated technology and lack of understanding at board level could be causing enterprises to miss out on advantages of modern software.
BigCommerce unveils Catalyst, next-gen storefront technology
Tue, 13th Feb 2024
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apm
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ecommerce
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software development
BigCommerce unveils Catalyst, a next-generation storefront technology set to transform the way brands and retailers operate headless storefronts.
Sophos named Leader in midsize business security by IDC
Tue, 13th Feb 2024
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firewalls
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data protection
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encryption
Sophos soars to Leader status in the IDC MarketScape report for modern endpoint security aimed at midsize businesses.
BlueVoyant warns of rising cyber threats beyond IT perimeters
Tue, 13th Feb 2024
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email security
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cybersecurity
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threat intelligence
BlueVoyant's second report on external cyber defence trends highlights emerging risks beyond IT perimeters, including AI's role in intensifying cyber attacks.
Bridewell reveals top cyber threats to national infrastructure
Tue, 13th Feb 2024
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advanced persistent threat protection
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soc
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mssp
Bridewell's 2024 CyberScape Briefing unveils severe cyber threats impacting critical national infrastructure, including Cobalt Strike usage swell.
JPMorgan Chase leads as AI research powerhouse – report
Tue, 13th Feb 2024
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ai
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edge ai
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hsbc
Newly data by Evident shows JPMorgan Chase's ongoing rise as a leading force in AI research, with a significant increase in output.
Fortinet unveils rugged device for secure 5G capabilities
Tue, 13th Feb 2024
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firewalls
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network infrastructure
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sd-wan
Fortinet has unveiled a robust, compact appliance that intensifies secure networking and 5G connectivity for operational technology environments.
New IBM & NCS partnership to fortify Singapore's data
Tue, 13th Feb 2024
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data protection
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encryption
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quantum computing
IBM and NCS partnership to offer quantum-safe, privacy-enhancing services to Singapore's public agencies and enterprises.
Equinix expands renewable energy commitment with PPA
Tue, 13th Feb 2024
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hyperscale
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dc
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power / energy
Equinix extends its commitment to generating over 1GW of clean energy globally, by executing a new Power Purchase Agreement in Australia.