Voice Analytics stories
Tollring unveils AI tools for customer conversation analysis
3 days ago
#
uc
#
devops
#
data analytics
Tollring launches AI features to let managers query call recordings in plain English and automate quality checks with over 90% accuracy.
How AI sentiment reveals what customers think before they say it
Fri, 29th Aug 2025
#
uc
#
devops
#
cx
AI-driven sentiment analysis reveals customer feelings in real time, enabling contact centres to improve service quality and agent coaching effectively.
Mitel unveils AI-powered communication analysis solution
Fri, 11th Oct 2024
#
cx
#
martech
#
genai
Mitel has launched its AI-driven Mitel Interaction Recording Insights AI, aimed at automating communication analysis and enhancing business insights globally.
Parkerville charity embraces digital transformation with RingCentral platform
Tue, 2nd Apr 2024
#
crm
#
uc
#
digital transformation
Parkerville Children and Youth Care transitions to RingCentral's unified communications-as-a-service platform, marking a significant phase in their digital transformation aimed at replacing all IT infrastructure hardware by 2024.
Medallia unveils AI breakthroughs for personalised CX
Wed, 7th Feb 2024
#
cx
#
martech
#
hcm
Medallia reveals four AI innovations at its Experience 24 conference, offering game-changing methods of personalising customer and employee experiences.
Voice analytics market projected to reach USD 9.33 billion by 2030
Wed, 18th Oct 2023
#
uc
#
biometrics
#
cx
The voice analytics market is set to soar to $9.33bn by 2030, fuelled by growing use of voice recognition tech.
Q&A: Behavioural Cues discuss what's next for voice analytics
Tue, 31st May 2022
#
uc
#
hybrid & remote work
#
cloud services
Voice analytics has many familiar and established applications. One example is sentiment analysis used to improve customer service and call center operations.
Global mobile calling traffic declines for the first time in ever
Tue, 25th Jan 2022
#
uc
#
voice analytics
#
market research
New report shows that international call traffic declined by 7% in 2020, continuing a downward trend since 2015.
Q&A: Nemesysco explores the future of voice analytics
Fri, 20th Aug 2021
#
uc
#
healthtech
#
contact centre
Voice analytics could be the key to supporting employee wellness, according to Lior Doron, Director of HR Solutions at Nemesysco.