Voice Analytics stories
Medallia unveils AI breakthroughs for personalised CX
Medallia reveals four AI innovations at its Experience 24 conference, offering game-changing methods of personalising customer and employee experiences.
Voice analytics market projected to reach USD 9.33 billion by 2030
The voice analytics market is set to soar to $9.33bn by 2030, fuelled by growing use of voice recognition tech.
Q&A: Behavioural Cues discuss what's next for voice analytics
Voice analytics has many familiar and established applications. One example is sentiment analysis used to improve customer service and call center operations.
Global mobile calling traffic declines for the first time in ever
New report shows that international call traffic declined by 7% in 2020, continuing a downward trend since 2015.
Q&A: Nemesysco explores the future of voice analytics
Voice analytics could be the key to supporting employee wellness, according to Lior Doron, Director of HR Solutions at Nemesysco.
Red Box gains compliance boost with new partnership
By partnering with Global Relay, voice platform provider Red Box is improving the security of its offerings for high-value and risk voice data.
Adobe brings new AI-powered voice analytics capabilities to its cloud platform
It aims to let brands to deliver more personalised customer experiences and create brand loyalty through voice-based interfaces.