NICE stories
![Story image](../../../../../uploads/story/2024/06/27/preview_techday_993996b6e7cf63322c40.webp)
NICE named leader in IDC MarketScape for CXone Mpower launch
Last month
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NICE has been named a Leader in IDC MarketScape's 2024 Contact Center as a Service report, boosted by its new AI-powered CXone Mpower system.
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NICE's 2024 happiness index links AI to customer satisfaction
Last month
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NICE’s 2024 International Happiness Index highlights a 78% consumer endorsement for AI in customer service to boost satisfaction and loyalty, urging businesses to adapt.
![Story image](../../../../../uploads/story/2024/06/18/preview_techday_6845ae04aabf4700d369.webp)
NICE recognised as top employer by Great Place To Work
Last month
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NICE has been certified by Great Place To Work for 2024, with 84% of employees praising it as a great place to work, far surpassing Australia's 56% average.
![Story image](../../../../../uploads/story/2024/06/11/preview_techday_3c673ecf41f24c762637.webp)
NICE secures largest ever CXone deal in the APAC region
Last month
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NICE secures its largest APAC region deal for CXone, replacing legacy systems with a unified AI-driven platform to revolutionise customer service.
![Story image](../../../../../uploads/story/2024/05/31/preview_img-iMyHgpTV7bIarRiDbdv4N1mH.webp)
NICE unveils advanced WFM solutions for digital integration
Fri, 31st May 2024
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NICE has launched new workforce management tools aimed at integrating digital front and back-office tasks, enhancing efficiencies and bottom-line results.
![Story image](../../../../../uploads/story/2024/05/30/preview_img-Qo8Nevg8durGsc6qVoNMPGCQ.webp)
Taking the next step forward in the contact centre evolution
Thu, 30th May 2024
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Artificial intelligence is revolutionising Australian contact centres, enabling unparalleled personalisation and efficiency.
![Story image](../../../../../uploads/story/2024/03/28/preview_img-Z0V44eSHHJgDUe19FcX4WCmj.webp)
NICE launches next-gen AI tool Enlighten Copilot for CX leaders
Thu, 28th Mar 2024
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NICE's next-gen Enlighten Copilot AI technology, geared toward CX decision-makers and supervisors, promises to enhance customer interactions with real-time data analysis, amidst the rise of AI usage in the workplace.
![Story image](../../../../../uploads/story/2024/03/26/preview_img-FBWsipYfiYq9EWrGahkM1v3h.webp)
NICE unveils Enlighten XM for hyper-personalised customer experiences
Tue, 26th Mar 2024
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NICE reveals AI solution Enlighten XM, offering hyper-personalised customer experiences through large language models and a deep data memory system.
![Story image](../../../../../uploads/story/2024/02/28/preview_img-dQnxe0mVmk7CZoldYcXPNCcV.webp)
DiDi Global adopts NICE's cloud-based WFM & EEM solutions
Wed, 28th Feb 2024
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DiDi Global teams up with NICE for AI-driven Workforce Management and Employee Engagement solutions to optimise operations and boost employee satisfaction.
![Story image](../../../../../uploads/story/2024/02/06/preview_customer_journey.webp)
Embracing new tools in CX to revolutionise the digital customer journey
Tue, 6th Feb 2024
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Businesses are advised to combine journey mapping, EQ and AI to enhance their digital customer experience strategies.
![Story image](../../../../../uploads/story/2023/12/13/preview_img-FihGFYNWkA7qCc1wsoQ92cvI.webp)
Europcar adopts NICE CXone to standardise global customer service
Wed, 13th Dec 2023
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Europcar Mobility Group implements NICE CXone to unify their global contact centre infrastructure, improving customer service.
![Story image](../../../../../uploads/story/2023/12/07/preview_img-0YnBH5fcBOM5YKPFkdAPmCCo.webp)
NICE named Technology Leader by QKS for Customer Journey Analytics
Thu, 7th Dec 2023
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Software provider NICE earned the title of Technology Leader in the 2023 SPARK Matrix for Customer Journey Analytics by QKS.
![Story image](../../../../../uploads/story/2023/11/15/preview_img-DvSGn20kfQ1cyikfv9BqXind.webp)
Club Med enhances global operations with implementation of NICE CXone
Wed, 15th Nov 2023
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Holiday specialist Club Med has globalised operations with tech firm NICE's CXone customer experience platform.
![Story image](../../../../../uploads/story/2023/11/02/preview_cc.webp)
NICE tops Ventana Research's 2023 Buyers Guide for Contact Centres
Thu, 2nd Nov 2023
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NICE ranks first in Ventana Research's 2023 Buyers Guide for Contact Centres, lauded for its superior product experience.
![Story image](../../../../../uploads/story/2023/11/01/preview_customer_service.webp)
NICE leads in Ventana Research's 2023 Buyers Guide for Agent Management
Wed, 1st Nov 2023
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NICE has secured the top spot in Ventana Research's 2023 Buyers Guide for Agent Management, cited for its use of AI.
![Story image](../../../../../uploads/story/2023/10/12/preview_GettyImages-1244666940.webp)
NICE named ‘Exemplary Leader’ in contact centre suites
Thu, 12th Oct 2023
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NICE named as top contact center suite in Ventana Research 2023 Buyers Guide, scoring highest in multiple categories.
![Story image](../../../../../uploads/story/2023/09/29/preview_GettyImages-1148643490.webp)
NICE leads WFM market for the ninth consecutive year
Fri, 29th Sep 2023
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NICE's Workforce Management dominates the market for the ninth consecutive year, and gains the most customers, according to DMG Consulting's report.
![Story image](../../../../../uploads/story/2023/09/25/preview_GettyImages-1317706283.webp)
NICE CXone Summer 2023 release to deliver CX at scale
Mon, 25th Sep 2023
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NICE has announced the CXone Summer 2023 release, unlocking new levels of openness and flexibility to deliver customer experience at scale.
![Story image](../../../../../uploads/story/2023/09/22/preview_GettyImages-1462208529.webp)
NICE named market leader for CX Analytics solution
Thu, 21st Sep 2023
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NICE has been recognised as the overall leader by Quadrant Knowledge Solutions in the 2023 SPARK Matrix for Speech Analytics report.
![Story image](../../../../../uploads/story/2023/08/30/preview_GettyImages-1265208884.webp)
NICE crowns top innovators with CX Excellence Awards
Wed, 30th Aug 2023
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NICE, the customer experience software, has announced the winners of its International CX Excellence Awards for 2023.