Customer Support stories - Page 3

SonicWall revamps partner programme & appoints CRO

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firewalls

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network security

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partner programmes

SonicWall overhauls its SecureFirst Partner Program and appoints Patrick O'Donnell as CRO to drive partner-led sales and managed services.

Sinch unveils Voice Relay to power AI-driven calls

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uc

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digital transformation

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cx

Sinch launches Voice Relay, linking text-based AI agents to live calls to streamline customer support on its expanded global voice network.

Ai customer service automation puzzle buildings tech acquisition

Zendesk to acquire Forethought in agentic AI expansion

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digital transformation

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cx

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martech

Zendesk to buy AI agent platform Forethought in its biggest deal in nearly 20 years, betting on self-improving automation in customer service.

AI CX ambitions outpace readiness for Australian firms

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crm

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uc

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digital transformation

Australian firms boost AI spending for customer experience, but skills, data gaps and staff concerns show ambitions outpacing readiness.

AI ambition outpaces readiness for smaller businesses

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data protection

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manufacturing

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data analytics

SMBs are bullish on AI but a new ECI report finds poor data, scarce skills and unclear use cases are stalling real-world results.

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Zapier data shows AI is now infrastructure for leads

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crm

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digital transformation

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cx

Zapier's study of 10,000 workflows shows AI is shifting from one-off tools to core lead-management infrastructure for sales teams.

Ai automation merging us uk glass office buildings collaboration

Zendesk to buy Forethought in agentic AI expansion drive

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uc

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digital transformation

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cx

Zendesk moves to buy Forethought, betting on agentic AI agents to resolve most customer issues autonomously across platforms and channels.

Glowing neural sphere multimodal ai streams text photo video

Google debuts Gemini Embedding 2 multimodal AI model

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digital transformation

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physical security

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data privacy

Google has launched Gemini Embedding 2, a multimodal AI model that unifies search and analysis across text, images, video, audio and documents.

Modern it operations room global uptime screens team collaboration

SIOS wins triple honours for leadership & support teams

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dr

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devops

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hybrid cloud

SIOS Technology nets triple industry honours for leadership, customer success and support as demand for mission-critical resilience grows.

Modern call centre voice ai automation no code workflows cloud

RingCentral unveils AIR Pro no-code AI contact agents

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uc

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data analytics

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digital transformation

RingCentral debuts AIR Pro voice-first AI agents with no-code tools, aiming to move enterprises beyond basic IVR to scalable automation.

Global ai training room virtual customer roleplay onboarding

Whatfix boosts Mirror with AI roleplay training tools

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uc

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digital transformation

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cx

Whatfix adds AI roleplay training to its Mirror simulator, promising faster readiness and fuelling a surge to USD $3 million in recurring revenue.

Salesforce unveils Agentforce AI-powered contact centre

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crm

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uc

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data analytics

Salesforce debuts Agentforce Contact Centre, unifying AI agents, voice, digital channels and CRM data to simplify customer service operations.

Dify raises USD $30m to scale open-source AI workflows

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partner programmes

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rpa

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risk & compliance

Dify secures USD $30m to expand its open-source platform for production-ready AI agent workflows across global enterprise teams.

Quiq hires Jen Grant as CMO to drive scaled AI agents

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uc

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digital transformation

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cx

Quiq names Jen Grant chief marketing officer to steer strategy as enterprises move AI agents from pilots to large-scale customer use.

How phone verification keeps customer data accurate

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digital transformation

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mfa

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cx

Learn simple and scalable ways to check if a phone number is active, improve data accuracy and keep your customer communications on track.

Indian women software developers collaborating open office

WaveMaker women urge shared support to 'Give to Gain'

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devops

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apm

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lcnc

WaveMaker women leaders call for shared support at home and work, saying inclusive cultures help teams 'Give to Gain' and drive innovation.

It ops room monitors secure cloud server rack aws diagrams

Deskpro brings cloud & VPC help desks to AWS shopfront

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uc

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data protection

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private cloud

Deskpro launches cloud and VPC help desk on AWS Marketplace, giving organisations flexible hosting, AI options and streamlined procurement.

AI agents and enterprise transformation: Turning hype into measurable value in 2026

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data protection

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smart cities

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data analytics

In 2026, AI agents move from pilots to the enterprise core, forcing firms to prove measurable value under tight governance.

'Software is not dead', says Elastic CPO Ken Exner

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digital transformation

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cx

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martech

Elastic's Ken Exner insists “software is not dead” as the firm touts AI-powered search, context engineering and new agent-building tools.

Customer success is not support, it is stewardship

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digital transformation

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erp

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ai

Customer success must evolve from reactive support to strategic stewardship, aligning stakeholders so tech investments deliver lasting value.